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Lead Patient Care Host/Hostess

3 months ago

Lancaster, United States Lancaster General Full time

Summary

1.0 FTE, Closing shift 10 hours 4x/week, rotating weekends.

Job Description

POSITION SUMMARY:

Leads and instructs Patient Care Host/Hostess’s engaged in serving meals. Patient care includes care to patients in the following age groups: neonatal (birth to 30 days), pediatric (30 days through 12 years), adolescent (13 through 18 years), adult (19 through 64 years), and geriatric (65 years and above).

ESSENTIAL FUNCTIONS: Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

  • Assists the Supervisors in overseeing the daily functions of meal service.

  • Maintains and improves standards of food preparation and meal service.

  • Assists in service recovery issues and documents all outcomes

  • Assigns tasks to Patient Care Host/Hostesses and Food Service Workers.

  • Completes and/or assists in the work schedule of the Patient Care Hosts and Food Service Workers to also include arranging daily work schedules and daily line up sheets.

  • Must have an indepth knowledge of how units operate and of all jobs in the kitchen so effective changes in daily assignments can be made when there are call outs or when short staffed

  • Must be able to open and close the kitchen and take full responsibility of the kitchen to support a Supervisor when they are out on PTB and ensure uninterrupted meal service to patients.

  • Understands all aspects of the Patient Care Host/Hostess position so as to be able to fill in on a unit to provide complete meal service to patients when short staffed.

  • Oversees and assigns cleaning to the Patient Care Host/Hostesses and Food Service Workers to assure that all sanitation and regulatory guidelines are met.

  • Responsible for training of the Patient Care Host/Hostesses and Food Service Workers to include all diet, safety, and regulatory training.

  • Audits all food carts for patient allergies, textured diets/thickened liquids, and prescribed supplements before tray delivery to the units.

  • Charges and credits to patient accounts daily tube feeds.

  • Acts as a liaison between Nursing and Food Service enabling collaboration between departments for ways to improve meal service to patients

SECONDARY FUNCTIONS: The following duties are considered secondary to the primary duties listed above:

  • Process diet changes.

  • Maintains patient records in accordance with the requirements of the Joint Commission on Accreditation and compliance with all DOH standards for patient meal service.

  • Meals on Wheels support.

  • Ability to conduct interviews with potential Patient Care Host and Food Service Worker candidates

  • Assists Department Safety Champion with staff safety concerns and maintaining safety board

  • Other duties as assigned.

JOB REQUIREMENTS

MINIMUM REQUIRED QUALIFICATIONS:

  • High school diploma or equivalent (GED)

  • Six (6) months experience in a hospital Food Service/dietary department (preferably as a Patient Care Host/Hostess), or as a manager of a cafeteria or dining room of a hotel or restaurant.

PREFERRED QUALIFICATIONS:

  • ServSafe Certification

COGNITIVE REQUIREMENTS

Attention/Concentration: The following level of ability is essential for the jobholder to focus on certain aspects of current experience and reject others..

The position requires strong concentration skills. The individual must have the ability to voluntarily sustain concentration to a task over an extended period of time as a result of an effortful and usually deliberate heightened and focused state of attention.

New Learning and Memory: The following level of ability is essential for the jobholder to learn and retain material.

The position requires that an individual be able to learn new tasks quickly and effectively. Job requirements change frequently. The ability to understand and carry out detailed, involved instructions is mandatory.

Problem Solving, Reasoning and Creative Thinking: The following level of ability that is essential for the jobholder to think (in order to solve a problem) by combining two or more elements from past experience or imaginative thought.

The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions. Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

APTITUDES: The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act.

Leadership, control and planning: Ability to accept responsibility for leadership, direction, control, planning, negotiating, organizing, directing, supervising, formulating practices, or making final decisions.

Variety and change: Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.

Communication: Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.

Interpersonal relations: Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts; to recognize needs and be sensitive of others.

EQUIPMENT USAGE REQUIREMENTS

Equipment/Tools: Computer, Phone, iPhone, Copier, Printer, Fax, Office Supplies, coffee urns, steam table, dish machine, blender, lift.

Software: Microsoft Office Products and basic understanding of Epic. Knowledge of iPhones and pagers.

PHYSICAL REQUIREMENTS

Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-100%

Body Position/Movement :

  • Sit: Occasionally

  • Stand: Frequently

  • Walk: Continuously

  • Bend: Occasionally

  • Push: Occasionally

  • Pull: Rarely

  • Kneel/Squat: Rarely

  • Reach: Occasionally

  • Twist: Rarely

  • Balance: Rarely

  • Climb: Rarely

Lifting: Degree of physical exertion is: Light , exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to move objects.

Sensory Abilities specifically required:

  • Vision

  • Hearing

  • Touch/Feeling

PHYSICAL ENVIRONMENT

WORKING CONDITIONS:

Position involves exposure to the following harmful elements:

  • Chemicals

  • Extreme Noise Levels

  • Extreme Temperatures

  • Moving/Rotating Machinery

Disclaimer: This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be a reflection of those principal job elements essential for recruitment and selection, for making fair job evaluations, and for establishing performance standards. The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and/or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole. Incumbent must be able to perform all job functions safely.

Benefits At A Glance:

PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees:

  • 100% Tuition Assistance at The Pennsylvania College of Health Sciences

  • Paid Time Off and Paid Holidays

  • Shift, Weekend and On-Call Differentials

  • Health, Dental and Vision Coverage

  • Short-Term and Long-Term Disability

  • Retirement Savings Account with Company Matching

  • Child Care Subsidies

  • Onsite Gym and Fitness Classes

Disclaimer

PENN MEDICINE LANCASTER GENERAL HEALTH is an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.

Search Firm Representatives please read carefully: PENN MEDICINE LANCASTER GENERAL HEALTH is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any employee at PENN MEDICINE LANCASTER GENERAL HEALTH via-email, the Internet or directly to hiring managers at Penn Medicine Lancaster General Health in any form without a valid written search agreement in place for that position will be deemed the sole property of PENN MEDICINE LANCASTER GENERAL HEALTH, and no fee will be paid in the event the candidate is hired by PENN MEDICINE LANCASTER GENERAL HEALTH as a result of the referral or through other means.

PENN MEDICINE LANCASTER GENERAL HEALTH, a member of the University of Pennsylvania Health System (Penn Medicine), is a not-for-profit health system with a comprehensive network of care encompassing Lancaster General Hospital (LGH), Women & Babies Hospital and the Lancaster Rehabilitation Hospital (a partnership with Kindred Healthcare). We are an Accredited Trauma Center-Level I through the Pennsylvania Trauma Systems Foundation with 805 Licensed beds. Our membership in Penn Medicine brings together the strengths of a world-renowned, not-for-profit academic medical center and a nationally recognized, not-for-profit community healthcare system.

Outpatient services are provided at the Downtown Outpatient and Suburban Outpatient Pavilions, along with additional outpatient centers and Express and Urgent Care locations throughout the region. Lancaster General Health Physicians is a network of more than 300 primary-care and specialty physicians, at more than 40 offices throughout the region.