Talent Groups | UCCE Engineer | san jose, ca

1 month ago


san jose, United States Talent Groups Full time

Job description:

  • In-depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP).
  • Good understanding of Cisco UCCE Architecture, deployment models, and components.
  • Hands-on experience in Cisco UCCE Call flow scripts.
  • Good knowledge and hands-on experience in Cisco CVP Scripting.
  • Good hands-on experience in the CVP Micro app and knowledge of the VXML application.
  • Good hands-on experience in VXML Gateway configuration and troubleshooting.
  • Knowledge in Cisco Unified Intelligence Center Reporting (CUIC).
  • Knowledge of Cisco Unified Communication technologies and products (CUCM, CUCM IM&P, CUC)
  • Good understanding of various APIs, SDKs, and protocols used for automation: AXL, REST, SOAP
  • Ability to troubleshoot UCCE/CVP solutions covering multiple products and features and drive incidents toward resolution.
  • Able to identify problems, acquire ownership, and deliver solutions at high customer satisfaction.
  • Excellent written and verbal communication, interpersonal, and presentation skills.
  • Proven planning, prioritization, and organization skills
  • ITIL Foundation level knowledge


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