UCCE Solution Architect

5 days ago


San Jose, California, United States Talent Groups Full time

At Talent Groups, we're on the hunt for a highly skilled UCCE Solution Architect to join our team. As a key member of our organization, you'll be responsible for designing and implementing comprehensive UCCE solutions that drive business success.

About the Role

We're looking for someone with in-depth knowledge of Cisco Unified Contact Center Enterprise (UCCE) and Cisco Voice Portal (CVP). You should have a solid understanding of UCCE Architecture, deployment models, and components, as well as hands-on experience in call flow scripting. Additionally, you'll need good knowledge and hands-on experience in CVP Scripting, VXML Gateway configuration, and troubleshooting.

Our ideal candidate will also possess knowledge in Cisco Unified Intelligence Center Reporting (CUIC) and be familiar with various APIs, SDKs, and protocols used for automation, such as AXL, REST, and SOAP. Excellent communication and interpersonal skills are a must, along with the ability to troubleshoot complex UCCE/CVP solutions and drive incidents towards resolution.

What We Offer
  • A competitive salary of $120,000 - $180,000 per year, depending on location and experience.
  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off.
  • The opportunity to work with a talented team of professionals who share your passion for delivering exceptional results.
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum 5 years of experience in UCCE solution architecture, design, and implementation.
  • Excellent problem-solving skills and the ability to work under pressure.
  • Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
How to Apply

Don't miss this chance to join our dynamic team and take your career to the next level If you're passionate about delivering innovative UCCE solutions and have what it takes to succeed, send us your resume and cover letter today.



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