Data Insights Consultant
20 hours ago
The City of San Jose, CA is a leading provider of public services and infrastructure. Our team of dedicated professionals works together to make our city a great place to live, work, and visit. We are committed to using technology to improve the lives of our citizens and to make our city more efficient and effective.
Job Summary
We are seeking a highly motivated and experienced Business Analyst to join our team. The ideal candidate will have a strong background in business analysis, process improvement, and project management. He or she will be responsible for conducting business analyses, developing solutions, and implementing changes to improve organizational performance. The salary for this position is estimated to be around $125,000 per year.
Key Responsibilities
The successful candidate will be responsible for:
- Leading user research on digital products by identifying user and organizational needs through interviews, conversations, workshops/focus groups, and analytics research.
- Designing user interface prototypes and journey mapping to improve resident and staff outcomes with digital services.
- Training and coaching City staff and creating documentation on standards for user-centered design approaches.
- Engaging internal and external customers to conduct usability testing to build meaningful products, services, and processes.
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