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Service Account Manager

1 month ago

Ridgefield Park, United States Talascend Full time

Talascend is currently seeking a Service Account Manager for a long-term contract role in Ridgefield Park, NJ.

OVERVIEW:
The Service Account Manager is responsible for carrying out many of the organizations Outdoor LED customer-facing responsibilities including review and management of Pro Sports videoboard display issues, problem identification and resolution, coordination with Customer, Care leadership, NOC (Network Operating Center), and the stakeholder team. Perform other relation customer service functions as required.

RESPONSIBILITIES:

  • Monitors daily performance of Outdoor LED displays for timely service to customers
  • Ticket status report preparation for senior leadership and customer updates
  • B2B CARE Outdoor LED customer issue resolution and administrative support
  • Display problem discovery, resolution planning, project tracking, and documentation
  • Cross-departmental collaboration to provide B2B customer satisfaction
  • Development and improvement of B2B service processes to meet B2B CX expectations
  • Strategical thinking and collaborative preparation for teams SLA targets
  • Day-to-day operational, procurement, logistics, and warranty renewal support

SKILLS AND QUALIFICATIONS:
  • 5+ years of related customer solution, administrative, and project management experience
  • Must have demonstrated project and program management skills
  • Account Management, Data Analysis and Problem Identification/Resolution experience
  • Must have experience with Microsoft Standard Office Suite
  • Proven experience successfully planning and executing large projects and/or events
  • Ability to create effective relationships, influence and collaborate internally and externally
  • Must have the ability to manage complex resolutions through chaos


We thank all applicants for their interest. However, only those qualified individuals who closely meet the qualifications of the position will be contacted. The details of the position are only a summary, other duties may be assigned as necessary.

Background Check and Drug Screen may be required.