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Dispatcher/Customer Service Representative
2 months ago
Dispatcher/Customer Service Coordinator About ECS Comfort Heating & Cooling Serving Our Community Since 1988 When ECS Comfort Heating & Cooling first opened its doors in Hershey, Pennsylvania, in the fall of 1988, the idea of the company becoming what it is today was only a dream. The Dispatcher/Service Coordinator is responsible for coordinating and scheduling a team of field service technicians in a fast-paced service organization in the HVAC industry. The position is responsible for maintaining an organized daily workflow, working with company resources to respond to customer requests, and ensuring that company revenue goals are achieved. Responsibilities include the following: Daily scheduling of field service technicians Direct interaction with customers in need of service Answer in-bound calls Make outbound calls to schedule service and solicit customers for future business Dispatch technicians to jobs Helping team members with side tasks Maintain customer database Provide BEST IN CLASS customer service This position is a great opportunity for someone with an interest in operations, customer service, or a future in management. Candidates must also have the following: 1 - 5 years of customer service experience Desire to achieve goals, both personal and professional Hard work ethic and willingness to work OT when necessary Strong team mentality Experience in a customer service role where the phrase “customer first” was practiced daily Experience with Service Titan system is a bonus Benefits include: Competitive salary with future bonus opportunities Medical, Vision and Dental Insurance Paid vacation and holidays 401K with employer match Short-term and Long-term disability Life Insurance Job Type: Full-time Salary: $18-$22 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Vision insurance Schedule: 8am to 4:30pm Day shift Monday to Friday and 1 ½ day Saturday a month Overtime Weekend availability for on call once a month Ability to commute/relocate: Reliable commute to Palmyra, PA Dispatching: 3 years (Preferred) Service Coordinator: 3 years (Preferred) HVAC Industry: 1 year (Preferred) Work Location: In person $18 - $22 an hour #J-18808-Ljbffr
