Customer Service Representative

14 hours ago


Palmyra, United States CRG Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at CRG. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and business partners.

Key Responsibilities
  • Provide timely and effective support to customers via phone and email.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Diagnose and resolve problems or issues efficiently, ensuring a high level of customer satisfaction.
  • Monitor delivery routes and provide timely updates to customers.
  • Process changes or cancellations to delivery orders as needed.
Requirements
  • Proficiency in Microsoft Office programs (MS Project, Word, Excel, PowerPoint).
  • High school diploma or equivalent.
  • 1+ years of related experience, preferably in a call center environment.
  • Strong customer service skills with a proven ability to resolve issues satisfactorily.
  • Exceptional organizational skills with the ability to multitask.
About CRG

CRG is a leading provider of Executive & Professional Search, Direct Hire & Contract Staffing, and Outsource IT Solutions. With a team of 500 operating out of 7 Offices in the U.S. & Latin America, we have a proven track record of delivering exceptional results for our clients.



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