Customer Service Team Lead
5 days ago
We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at EnPro. As a key member of our customer service team, you will be responsible for overseeing general customer service functions and delivering exceptional customer experiences.
Key Responsibilities- Customer Relations: Establish and maintain positive customer relationships by promptly addressing customer issues, complaints, and errors while providing operational or procedural recommendations to enhance overall satisfaction.
- Team Leadership: Lead a team of customer account representatives, providing guidance and support to ensure excellent customer service delivery.
- Communication: Act as an inside contact and liaison for customers, area managers, regional managers, product line managers, and marketing personnel to assist with difficult or delayed requests.
- Process Improvement: Continuously drive process improvements within the customer service group, utilizing Voice of Customer feedback to enhance customer satisfaction.
- Training and Development: Lead onboarding for new employees and mentor and assist with training as needed.
- Performance Management: Monitor team performance, provide feedback, and implement performance improvement plans as needed.
- Continuous Improvement: Lead continuous improvement project teams and guide and support colleagues and coworkers in their areas of expertise.
- Education: Bachelor's degree preferred or equivalent experience.
- Experience: Minimum 3-5 years of customer service experience, with experience working in a leadership capacity.
- Skills: Excellent verbal and written communication and listening skills, experience with computers and using a variety of business applications in a windows-based environment, analytical and problem-solving abilities, flexibility in work schedule, strong organizational skills, and strong interpersonal skills.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Garlock values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
-
Customer Service Team Lead
3 weeks ago
Palmyra, New York, United States EnPro Full timeJob SummaryWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at EnPro. As a key member of our customer service department, you will play a pivotal role in delivering exceptional customer experiences and leading a team of customer account representatives.Key ResponsibilitiesCustomer Relations: Establish and maintain...
-
Customer Service Team Lead
4 weeks ago
Palmyra, New York, United States EnPro Full time{"Job Title": "Customer Service Team Lead", "Job Summary": "As a key member of our customer service team, you will play a pivotal role in delivering exceptional customer experiences. You will lead a team of customer account representatives and work closely with the customer service manager to ensure seamless day-to-day operations. Your responsibilities will...
-
Customer Service Team Lead
4 weeks ago
Palmyra, New York, United States EnPro Full timeJob SummaryAs a Customer Service Team Lead at EnPro, you will play a pivotal role in delivering exceptional customer experiences. You will lead a team of customer account representatives and oversee general customer service functions. Your contribution will directly impact our commitment to outstanding service and customer satisfaction.Key...
-
Customer Service Representative
4 weeks ago
Palmyra, New York, United States EnPro Full timeJob SummaryThis role is responsible for delivering exceptional customer service by handling inbound orders in a fast-paced contact center environment. The ideal candidate will possess a strong understanding of company policies and procedures, including pricing, contract review, and product specifications.Key ResponsibilitiesPerform contract review on...
-
Production Manager
2 weeks ago
Palmyra, New York, United States EnPro Full timeUnlock Your Potential with EnProAre you a motivated and experienced professional looking to take your career to the next level? Do you have a passion for leading and coordinating production teams to achieve exceptional results? Look no further than EnPro, a multinational manufacturer of high-performance fluid sealing and pipeline solutions.About the RoleWe...
-
Operations Supervisor
1 month ago
Palmyra, New York, United States EnPro Full timeAbout the RoleWe are seeking a highly skilled and experienced Production Manager to join our team at EnPro. As a key member of our operations team, you will be responsible for leading and coordinating production teams to achieve established results.Key ResponsibilitiesProduction Planning and Scheduling: Create, manage, and maintain production schedules,...
-
Retail Sales Associate
1 month ago
Palmyra, New York, United States KWIK FILL Full timeJob SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at KWIK FILL. As a Retail Sales Associate, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesCustomer Service: Greet all customers...
-
Cashier (Full-Time/Part-Time)
3 weeks ago
Palmyra, New York, United States United Refining Full timeJob SummaryWe are seeking a highly motivated and customer-focused Cashier/Attendant to join our team at United Refining. As a key member of our store operations team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesOffer excellent...
-
Senior Director of Technology
4 weeks ago
Palmyra, New York, United States Garlock Family of Companies Full timeJob SummaryWe are seeking a highly skilled and experienced Senior Director of Technology to lead our innovative company, Garlock Family of Companies, to new heights. As a key member of the senior leadership team, you will be responsible for creating and implementing technology strategies that drive business growth and efficiency.Key ResponsibilitiesStrategic...
-
Retail Sales Associate
3 weeks ago
Palmyra, New York, United States KWIK FILL Full timeKwik Fill Job DescriptionWe are seeking a skilled Cashier to join our team at Kwik Fill. As a key member of our retail team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key Responsibilities:Operate the cash register accurately and account for all shift transactionsProvide...
-
Cashier (Full-Time/Part-Time)
2 weeks ago
Palmyra, New York, United States KWIK FILL Full timeJob SummaryWe are seeking a highly motivated and customer-focused Cashier/Attendant to join our team at KWIK FILL. As a key member of our store team, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesOffer excellent customer service,...
-
Pharmacy Technician
3 weeks ago
Palmyra, New York, United States Walgreens Full timeJob Description:As a Pharmacy Technician at Walgreens, you will play a vital role in providing exceptional patient care and customer service. Our pharmacy technicians are the face of our company, interacting with customers and developing strong relationships with our patients.We are seeking a highly motivated and detail-oriented individual to join our team...
-
Pharmacy Technician
4 weeks ago
Palmyra, New York, United States Walgreens Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Pharmacy Technician to join our team at Walgreens. As a Pharmacy Technician, you will play a critical role in ensuring the smooth operation of our pharmacy department, providing exceptional customer service, and supporting the pharmacist in the practice of pharmacy.Key ResponsibilitiesAssist the...
-
Logistics Coordinator
1 week ago
Palmyra, New York, United States Santelli Lumber Full timeJob Overview: We are seeking a reliable Delivery Driver to transport goods in a safe and timely manner while providing excellent customer service. The ideal candidate will be responsible for loading and unloading delivery vehicles, following routes and time schedules, and interacting with customers in a professional manner. Duties: • Safely and...
-
Store Operations Manager
2 weeks ago
Palmyra, New York, United States 7-Eleven Full timeUnlock Your Leadership Potential at 7-ElevenWe're excited to offer a unique opportunity for motivated individuals to join our team as an Assistant Store Leader Trainee. As a key member of our management team, you'll have the chance to develop your leadership skills and contribute to the success of our stores.Key Responsibilities:Assist in managing store...
-
Laborer 2nd Shift Position
4 weeks ago
Palmyra, New York, United States Palmyra-Macedon Central School District Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Laborer 2nd Shift to join our team at Palmyra-Macedon Central School District. As a key member of our facilities team, you will play a critical role in maintaining the cleanliness and upkeep of our buildings and grounds.Key ResponsibilitiesClean and maintain classrooms, offices, hallways, and...
-
Nursing Director
1 month ago
Palmyra, New York, United States Rochester Regional Health Full timeJob SummaryWe are seeking a highly skilled and experienced Nursing Supervisor to join our team at Rochester Regional Health. As a Nursing Supervisor, you will be responsible for providing exceptional leadership and care to our patients and staff.Key ResponsibilitiesUnit Management: Oversee the delivery of patient care and ensure a safe environment for...
-
LPN - Long Term Care Professional
3 weeks ago
Palmyra, New York, United States Rochester Regional Health Full timeAbout the RoleWe are seeking a compassionate and patient-focused Licensed Practical Nurse to join our Long Term Care team at Clifton Springs Nursing Home. As a key member of our team, you will provide high-quality patient care and lead by example in a fast-paced environment.ResponsibilitiesPatient Care & Service: Promote and restore patients' health by...
-
LPN - Long Term Care Professional
3 weeks ago
Palmyra, New York, United States Rochester Regional Health Full timeAbout the RoleWe are seeking a compassionate and patient-focused Licensed Practical Nurse to join our Long Term Care team at Clifton Springs Nursing Home. As a key member of our team, you will provide high-quality patient care and lead by example in a fast-paced environment.ResponsibilitiesPatient Care & Service: Promote and restore patients' health by...
-
Laborer 2nd Shift Position
4 weeks ago
Palmyra, New York, United States Palmyra-Macedon Central School District Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Laborer 2nd Shift to join our team at Palmyra-Macedon Central School District. As a key member of our facilities team, you will play a critical role in maintaining the cleanliness and upkeep of our buildings and grounds.Key ResponsibilitiesClean and maintain classrooms, offices, hallways, and...