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Customer Service Representative

2 months ago

Palmyra, United States CRG Full time

Customer Service Representative

Summary: Our client is seeking a dedicated Customer Service Representative to join their team. In this role, you will be the primary point of contact for customers and business partners, assisting them with inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Location: Palmyra, MO

Schedule: Monday-Friday 7am-1pm

Compensation: $20.50/hr

Responsibilities:

  • Assist customers and business partners via telephone and email.
  • Handle customer complaints professionally and calmly.
  • Diagnose, assess, and resolve problems or issues efficiently.
  • Monitor the progress of delivery routes and ensure timely updates.
  • Scan haul-away pods and verify stamps for accuracy.
  • Process changes or cancellations to delivery orders as needed.

Qualifications:

  • Proficiency in Microsoft Office programs (MS Project, Word, Excel, PowerPoint).
  • High school diploma or equivalent.
  • 1+ years of related experience, preferably in a call center environment.
  • Strong customer service skills with a proven ability to resolve issues satisfactorily.
  • Exceptional organizational skills with the ability to multitask.
  • Ability to thrive under pressure while delivering solutions that exceed customer expectations.

Category Code: JN003