Customer Service Manager

2 weeks ago

Durham, United States EagleBurgmann Full time

Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Protecting people and the environment, and optimizing industrial processes - that is what drives us at Freudenberg Filtration Technologies. We serve our automotive, consumer goods and industrial customers with technically leading products, system solutions, services and consulting in air and liquid filtration. As part of the Freudenberg Group, strong corporate values guide us in our aspiration for innovation, efficiency and highest customer focus. With a dedicated team of around 3,500 colleagues, we generate an annual turnover of about 670 million euros.

Some of your Benefitsarrow_right

Health Insurance

Health Insurance: Rely on comprehensive services whenever you need it.

401K Match

401K Match: Save for retirement with the company's help.

Paid Holidays

Paid Holidays: With paid-time off, local holidays are all the way more relaxing.

Vacation

Vacation: We offer time off to refresh and recharge.

Flexible Work Models

Flexible Work Models: We allow for flexible work models to ensure both professional and personal success.

location_on Durham, NC

Hybrid Work

trip_origin Filters Now LLC

You support our team as

Customer Service Manager

arrow_drop_down

Responsibilitiesarrow_right

* Recruit and onboard entry-level customer service staff.
* Train new employees on company policies, procedures, and best practices.
* Schedule and manage staff workloads to optimize performance.
* Conduct timely and constructive performance evaluations.
* Address disciplinary actions and terminations in accordance with company policies.
* Lead a team of customer service representatives, ensuring adherence to quality service standards.
* Monitor and review customer interactions to maintain service excellence.
* Keep the team updated on changes to products and services.
* Collect and analyze data on customer complaints and inquiries.
* Prepare monthly performance reports for the customer service team.
* Develop knowledge-based documents, including FAQs and service summaries.
* Identify and recommend improvements to customer service processes to leadership.
* Assist in budget preparation for the Customer Service department.
* Perform other related duties as assigned.

Qualificationsarrow_right

* Strong management and supervisory capabilities.
* Excellent verbal and written communication skills.
* Comprehensive understanding of customer service principles and practices.
* Highly organized with attention to detail.
* Ability to effectively resolve customer issues while maintaining professionalism.
* Strong coaching and mentoring skills for team development.
* Proficiency in Microsoft Office Suite or similar software.
*
* Education and Experience:
* Bachelor's degree preferred.
* Minimum of three years of customer service experience required.
* Previous supervisory experience preferred.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

  • Customer Service Manager

    6 days ago

    Durham, North Carolina, United States Gap Inc. Full time

    About Old NavyWe're a dynamic retailer that's all about creating an amazing shopping experience for our customers. Our stores are fast-paced environments where our employees can be themselves and thrive.">The PositionWe're seeking a Lead to join our team. As a Lead, you'll play a key role in driving sales and service. You'll also mentor your colleagues and...

  • Customer Service Manager

    2 months ago

    Durham, United States Ace Cash Express Full time

    *WHY ACE?*You build connections with customers, whether they visit our store one time or for several years to come. Instantly make a difference in someone’s life through one interaction by listening to their needs and educating them on how our services and products can help.ACE is an amazing company where our employees stay because they love their...

  • Assistant Customer Service Manager

    3 weeks ago

    Durham, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 400648_external_USA-NC-Durham Address: USA-NC-Durham-4711 Hope Valley Rd. Store Code: Store 00274 Front End (7208309) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • Customer Service Manager

    3 weeks ago

    Durham, North Carolina, United States Hyatt Full time

    At Hyatt, we're dedicated to delivering exceptional guest experiences. As a key member of our team, you'll play a vital role in ensuring seamless service and creating memorable moments for our guests.Salary: $45,000 - $60,000 per year (dependent on location and experience)About the Role:We're seeking an experienced Front Office professional to lead our guest...

  • FT Assistant Manager Customer Service

    2 weeks ago

    Durham, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 406338_external_USA-NC-Durham Address: USA-NC-Durham-4711 Hope Valley Rd. Store Code: Store 00274 Front End (7208309) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • FT Assistant Manager Customer Service

    2 weeks ago

    Durham, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 407083_external_USA-NC-Durham Address: USA-NC-Durham-5279 Roxboro Road Store Code: Store 00057 Front End (7205666) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • FT Assistant Manager Customer Service

    1 week ago

    Durham, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 407083_external_USA-NC-Durham Address: USA-NC-Durham-5279 Roxboro Road Store Code: Store 00057 Front End (7205666) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million...

  • FT Manager Customer Service

    5 days ago

    Durham, United States Food Lion Full time

    Category/Area of Expertise: Retail OperationsJob Requisition: 409210_external_USA-NC-Durham Address: USA-NC-Durham-3808 Guess Rd. Store Code: Store 00420 Front End (7209896) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a...

  • Customer Service Representative

    4 weeks ago

    Durham, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Representative to join our retail team in Durham, North Carolina. In this role, you will be responsible for managing customer inquiries, ensuring the accuracy of customer records, and overseeing customer credit application processes. This opportunity offers a contract to permanent employment...

  • Customer Service Director

    6 days ago

    Durham, North Carolina, United States EagleBurgmann Full time

    We are seeking a highly skilled Customer Service Director to join our team at EagleBurgmann in Durham, NC. As a key member of our customer-facing department, you will be responsible for leading a team of customer service representatives and ensuring that we provide exceptional service to our clients.About the Role:Recruit, onboard, and train new customer...

  • Customer Service Leader

    1 week ago

    Durham, United States Food Lion Full time

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.Primary PurposeTo provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion...

  • Customer Service Leader

    1 week ago

    Durham, United States Food Lion Full time

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.Primary PurposeTo provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion...

  • Customer Service Ambassador

    3 weeks ago

    Durham, North Carolina, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled Customer Service Ambassador to join our team at Hendrick Automotive Group. As a key member of our sales department, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.About the RoleThe ideal candidate will possess excellent communication and...

  • Customer Service Rep

    3 months ago

    Durham, United States HomeTeam Pest Defense Full time

    Overview: At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeams next...

  • Customer Service Director

    22 hours ago

    Durham, North Carolina, United States Freudenberg NOK Full time

    Job DescriptionThe ideal candidate for this role will possess strong leadership skills and experience in customer service management. As a key member of our team, you will oversee the recruitment and training of new staff members, ensuring they have the necessary skills to deliver exceptional customer experiences.We are looking for a highly organized...

  • Cashier and Customer Service

    2 months ago

    Durham, United States GIBBS OIL COMPANY LP Full time

    Gibbs Oil has openings at our Mobil station in Portsmouth, NH The basic duties for this position include, but are not limited to: Completing all aspects of the day-to-day functions of your shift, running the cash register, completing shift paperwork, stocking, inside and outside cleaning and customer service. Whether you are looking for an incredible...

  • Customer Service Representative

    3 weeks ago

    Durham, North Carolina, United States Haverty Full time

    Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Office Assistant. This role plays a vital part in delivering exceptional customer experiences in our retail locations.ResponsibilitiesCash Handling: Balance cash funds every morning and evening, and complete opening/closing procedure checklists...

  • Customer Service Ambassador

    6 days ago

    Durham, North Carolina, United States Family Dollar Full time

    Family Dollar is seeking a Customer Service Representative to join our team in providing exceptional service to customers. The ideal candidate will be responsible for greeting customers, assisting with merchandise selection, and completing cash register transactions.About the RoleThis position involves working in a fast-paced retail environment where...

  • Customer Service Rep

    2 days ago

    Durham, United States Elite Full time

    Are you passionate about customer service and ready to make a difference? We're seeking a dedicated individual with a flair for fundraising and a heart for philanthropy to lead our non-profit efforts.As a Customer Service Rep, you'll be the crucial link between our charity and the public, ensuring smooth interactions and tackling any issues with speed and...

  • Customer Service Representative

    2 months ago

    Durham, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are in the search for a dedicated Customer Service Representative to join our team in the non-profit sector in Durham, North Carolina. As a Customer Service Representative, your primary role will be to interact with our members and assist with their needs. This role will require you to process payments, manage member...