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Business Solutions Support Analyst

3 months ago

Killeen, United States First Convenience Bank Full time
* Serve as a liaison between IT, Operations and the business line to analyze non-standard business and user needs, and resolve complex system problems
* Support new and existing applications, and respond to questions from varying business lines
* Research, identify and develop solutions to problems, and escalated concerns
* Conduct standard system maintenance requests
* Interpret, understand, and apply business requirement documents
* Involved in testing of system enhancements and conversions
* Work with business analysts and business partners to ensure accuracy of enhancements
* Anticipate customer needs and proactively develop solutions to meet them
* Plan and work flexibly to a deadline
* Other duties as assigned

Position level will be dependent upon internal and external experience

Physical Requirements:
* Must be able to remain in a sitting stationary position for extended periods of time
* Constantly operate a computer and other office machinery

FCBI is an equal opportunity employer. Requirements * 2 years FCBI experience preferred or 2 years business analysis experience
* At least 18 years of age
* Bachelors Degree preferred
* Knowledge of business concepts and requirements
* Proficient in Microsoft Office
* Excellent communication, interpersonal and presentation skills across all organizational levels are required
* Strong analytical and problem solving skills
* Ability to quickly understand and interpret the business, applications and technical functions of the organization
* Demonstrated ability to succeed in a complex and dynamic work environment
* Ability to meet deadlines, handle confidential data, and remain calm when dealing with difficult situations
* Must successfully pass background investigation and drug screen according to company policy
* Must be able to get along with co-workers and work effectively in a team environment