Business Analyst

OverviewThe Business Application Analyst maximizes value from the credit union’s enterprise business applications by serving as a technical resource to business application owners. This includes conducting end user support for all supported systems, including service delivery, monitoring operations, as well as assisting with maintaining relationships with critical systems partners. Systems supported include enterprise business applications such as, Core Financial Systems, Digital Banking Platforms, and Enterprise Content Management Solutions, and Deposit and Loan Origination Systems. The Business Analyst creates business requirements, participates on assigned projects and ensures their timely implementation.ResponsibilitiesConduct application end user support for all systems assigned, to include researching system functionality to troubleshoot issues and addresses questions on system workflows, working with application vendor support staff, network vendor engineers, and internal IT staff on application issuesEnsure that proposed and existing enterprise business applications remain aligned with organizational goals and objectives, including providing vendors with recommendations for system improvements to meet the organization’s strategic goalsCollaborate with Business Owners to ensure business applications are providing the desired outcomesReview third party notifications for impact to internal or member facing servicesEvaluate impact on business applications and provides feedback to impacted Business Unit(s)Conduct research, to include assisting with gap analysis, of commercial solutions in support of project and development effortsDeploy new business applications and enhancements to existing applications in accordance with established project and change management proceduresAct as a liaison between end users and business application ownersConduct user acceptance testing activitiesEnsure data is available for reporting and reporting requirements are met for business unitsAssist in creating system documentation and requirements to support desired outcomesAdminister and maintain group permissions and access rights for managed systemsAssist with coordinating vendor releases and system upgradesAdhere to change control procedures, assists with all auditsParticipate in rotational on-call scheduleRemains cognizant of and adheres to NWFCU policies and procedures as well as regulations pertaining to the Bank Secrecy Act (BSA)QualificationsRequiredHigh school diploma or equivalent2 years of software application experience using critical software affecting multiple business units2 years experience using business analyst skills to evaluate processes and systemsAbility to work with teams from multiple departments within the credit union and to communicate effectively with staff with a variety of expertiseAbility to work effectively on-site in our Herndon, VA headquarters and equally effectively remotelyAccuracy and detail-orientationAbility to review and analyze or interpret data and documentation and to make decisions regarding subsequent actionsEffective oral and written communication skillsAbility to demonstrate new skills as required by the organization after sufficient time and training to support an evolving environmentAbility to interact effectively with all levels of the organization and/or with membersAbility to work M-F 8:00AM – 4:30PMPreferredBachelors degree in information management, computer science, business administrationTechnical training or work experience in the area of application systems support or testing, business analysis or software implementationFinancial institution experienceKnowledge of financial systems such those used for loan origination, loan servicing, online and mobile banking, financial core service system, etcExperience in software configuration, testing and supportAdditional CompensationNorthwest Federal offers a comprehensive and inclusive benefits program, which includes medical, dental and vision plans for you and your family, 4 weeks paid vacation, 12 paid holidays, 24 hours of paid volunteer time, parental leave, company paid disability and life insurance, and a generous 401(k) plan with up to 7% employer match.EEO NoticeNorthwest Federal Credit Union is an Equal Opportunity Employer and will consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, protected veteran status or any other classification protected by law.NWFCU complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Department at 703-709-8900 or HRDepartment@nwfcu.org. #J-18808-Ljbffr