Head of Client Support Services

2 months ago


Apex, United States Hendrick Automotive Group Full time
Hendrick Toyota Apex

Location: 1210 Laura Village Dr, Apex, North Carolina 27523


Summary: The Service Manager is responsible for overseeing the service and repair of vehicles brought to the dealership.  The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department.

  • Answers technical questions about vehicle problems, warranties, services, and repairs.
  • Oversees service orders.
  • Orders parts and tools as necessary.
  • Oversees administration of warranty claims.
  • Oversees training and supervising of service department employees.
  • Works with upper management and Human Resources to make service department hiring and discipline decisions.
  • Sets schedules and assigns tasks to service department employees.
  • Maintains CSI at or above Company standards
  • Maintains an organized, clean and safe work area
  • Participates in required training
  • Records all hours worked accurately in company timekeeping system     
  • Follows Safeguards rules and regulations.
  • Demonstrates the Company’s Core Values
  • Complies with Company policies and procedures
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

    Certificates and Licenses:

       Valid Driver’s License

    o   Automobile Salesperson License

    Computer Skills:

    Intermediate skills in Microsoft Office products.  Ability and knowledge of the Dealership Management System and web based applications utilized for operations.

    Teamwork through Trust & Respect

    Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

    Commitment to Customer Enthusiasm

    Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

    Accountability at All Levels

    Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.



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