Head of Client Support Services

2 weeks ago


Apex, United States Hendrick Automotive Group Full time
Hendrick Toyota Apex

Location: 1210 Laura Village Dr, Apex, North Carolina 27523


Summary: The Service Manager is responsible for overseeing the service and repair of vehicles brought to the dealership.  The Service Manager is responsible for operations, profitability, employee supervision, and customer satisfaction in the service department.

  • Answers technical questions about vehicle problems, warranties, services, and repairs.
  • Oversees service orders.
  • Orders parts and tools as necessary.
  • Oversees administration of warranty claims.
  • Oversees training and supervising of service department employees.
  • Works with upper management and Human Resources to make service department hiring and discipline decisions.
  • Sets schedules and assigns tasks to service department employees.
  • Maintains CSI at or above Company standards
  • Maintains an organized, clean and safe work area
  • Participates in required training
  • Records all hours worked accurately in company timekeeping system     
  • Follows Safeguards rules and regulations.
  • Demonstrates the Company’s Core Values
  • Complies with Company policies and procedures
  • Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

    Certificates and Licenses:

       Valid Driver’s License

    o   Automobile Salesperson License

    Computer Skills:

    Intermediate skills in Microsoft Office products.  Ability and knowledge of the Dealership Management System and web based applications utilized for operations.

    Teamwork through Trust & Respect

    Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

    Commitment to Customer Enthusiasm

    Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

    Accountability at All Levels

    Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.



  • Apex, United States Banfield Full time

    The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner,...


  • Apex, United States All Ways Caring Full time

    Join a team of passionate and caring people who make a difference in people's lives.  We are now hiring for Direct Support Professionals (DSPs) to provide direct care to those with intellectual and developmental disabilities.  This position provides support and training, including but not limited to emotional support and monitoring and development of life...


  • Apex, United States Technical Source Full time

    Were looking for a Customer Service Specialist for our local manufacturing client! This role would be a great fit for you I you thrive in a fast-paced environment, excel in building relationships, and having outstanding customer service. Youll work closely with clients and internal stakeholders to ensure quality front-line support and communication to sales,...


  • Apex, United States Technical Source Full time

    We’re looking for a Customer Service Specialist for our local manufacturing client! This role would be a great fit for you I you thrive in a fast-paced environment, excel in building relationships, and having outstanding customer service. You’ll work closely with clients and internal stakeholders to ensure quality front-line support and communication to...


  • Apex, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Do you have a passion for helping others? At the Massage Envy Apex Beaver Creek franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness...


  • Apex, United States Genius Talent Full time

    Genius Talent has partnered with a leading independent Insurance Agency seeking an experienced and licensed Customer Service Representative with a strong background in personal lines insurance. The ideal candidate will have a passion for delivering exceptional customer service, a deep understanding of insurance products, and the ability to build strong...


  • Apex, North Carolina, United States Technical Source Full time

    We're seeking a highly skilled Customer Service Liaison to join our team at Technical Source. This role would be a great fit for you if you thrive in a fast-paced environment, excel in building relationships, and have outstanding customer service skills.ResponsibilitiesInterface and engage daily with clients and internal employees to ensure schedules for...


  • Apex, United States Mary Square, LLC Full time

    About the Position: Mary Square is seeking a driven and accomplished Customer Support Coordinator to join our growing team. Under the direction of the VP of Operations, and in collaboration with the Sales Team, the Customer Support Coordinator will be responsible for communicating and problem-solving with our wholesale and retail customers. This person is...


  • Apex, United States Mary Square, LLC Full time

    About the Position:Mary Square is seeking a driven and accomplished Customer Support Coordinator to join our growing team. Under the direction of the VP of Operations, and in collaboration with the Sales Team, the Customer Support Coordinator will be responsible for communicating and problem-solving with our wholesale and retail customers. This person is...

  • Gas Pipefitter

    3 weeks ago


    Apex, United States MasTec Utility Services Full time

    Overview: MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution for power delivery systems, gas distribution construction for gas systems, and turnkey solutions for a variety of water, sewer, and civil...


  • Apex, North Carolina, United States Shutterfly Full time

    Role OverviewAs a Photography Support Specialist at Shutterfly, you will play a crucial role in ensuring the smooth execution of photography events. This includes assembling and verifying picture-day materials, manipulating subject data using Excel, shipping and receiving pre- and post-photography event bags, and collaborating to resolve post-photography...


  • apex, United States SAS Retail Services Full time

    Are you looking for an opportunity to work in the dynamic world of retail merchandising? SAS Retail Services is currently seeking Retail Reset Merchandisers to join our team. As an SAS Retail Services Merchandiser, you will play a crucial role in enhancing the shopping experience for customers within the nationwide Kroger family of brands. You will utilize...


  • Apex, North Carolina, United States JBT Full time

    Job SummaryWe are seeking a highly skilled Field Service Technician to join our team at JBT Corporation. As a key member of our technical support team, you will be responsible for installing, demonstrating, and servicing our processing and clip packaging machines at customer sites.Key ResponsibilitiesInstall and demonstrate our packaging equipment at...


  • Apex, North Carolina, United States Service Corporation International Full time

    Funeral Director Job DescriptionAt Service Corporation International, we celebrate lives and honor the memories of those who have passed. As a Funeral Director, you will play a vital role in providing compassionate care to families during their most difficult times.Key Responsibilities:Facilitate funeral arrangement discussions with deceased next of kin,...


  • Apex, United States Firestone Complete Auto Care Careers Full time

    Company Overview Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales,...


  • Apex, North Carolina, United States Builders First Source Full time

    **Key Responsibilities:**Investigate and resolve customer complaints regarding construction service and product quality and reliability in a timely and cost-effective manner.Examine and analyze the conditions of construction sites to identify and address any issues or concerns.**About the Role:**This role is part of the field operations team at Builders...

  • Canvasser

    4 weeks ago


    Apex, North Carolina, United States Storm Guard of Apex Cary Full time

    Job OverviewAs a key member of our team at Storm Guard of Apex Cary, you will play a vital role in assisting homeowners with their storm damage repairs and home improvement leads. Your primary responsibility will be to set appointments for our experienced Storm Damage Inspectors to assess hail and wind damages to their homes.Key ResponsibilitiesInterface...


  • Apex, North Carolina, United States Walmart Full time

    Cart and Janitorial Associate Job DescriptionAs a valued member of the Walmart team, you will play a crucial role in ensuring a positive customer experience. Your responsibilities will include:Ensuring customers have a great first and last impressionGathering carts from the parking lotOperating equipment to move carts from the parking lot to inside the...

  • Mobile Veterinarian

    2 months ago


    Apex, United States Lap of Love Full time

    Life is HAPPIER at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in ApexCan you imagine working for a company that truly values its veterinarians and prioritizes your professional fulfillment and personal well-being? Established and owned by veterinarians, Lap of Love offers unparalleled professional freedom and a...

  • Mobile Veterinarian

    2 weeks ago


    Apex, United States Lap of Love Full time

    Life is HAPPIER at Lap of Love Veterinary Hospice! Join Lap of Love as an In-Home, Associate Veterinarian in Apex Can you imagine working for a company that truly values its veterinarians and prioritizes your professional fulfillment and personal well-being? Established and owned by veterinarians, Lap of Love offers unparalleled professional freedom and a...