Patient Services Representative

4 days ago

Kailua, United States West Hawaii Community Health Center Full time
Are you a customer service driven individual who is looking to start a career in the Medical Field? Medical experience or not ,no problem. We train

Join a team of dedicated healthcare professionals who share a mission to promote lifelong health and wellness through quality health care that is comprehensive, integrated, culturally responsive and accessible to all.

Schedule: Monday-Friday (most weekends off).

4- 10hr shifts or 5-8 hour shifts from 7:00am -6:00pm

Benefits include:

•Retirement plan

•Medical ,Vision and Dental Insurance

•Pet insurance

•Paid time off

•Employee Assistance Program

Job Title: Patient Services Representative

POSITION FUNCTION SUMMARY:

The Patient Services Representative greets patients and visitors entering HICHC—registers new and returning patients, schedules patient appointments and collects payments from patients for their visit—in a manner that is supportive and responsive to patients and visitors.

POSITION QUALIFICATIONS:

Requirements of Positions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

High School graduate or GED certificate and six months to one year related experience and/or training is required; OR any equivalent combination of experience, training and/or education.

Knowledge, Skills and Abilities:

Position requires basic knowledge of general office procedures including filing, copying, faxing.
• Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
• Ability to work on multiple tasks within established deadlines.
• Ability to work under the direction of a supervisor and follow instructions.
• Ability to take the initiative to resolve patient concerns and problems.

Language Skills:
• Ability to read and interpret documents such as government regulations and guidelines, patient records, operating and maintenance instructions, procedure manuals, etc.
• Ability to write at a minimal level of competence, including internal reports and memoranda.
• Ability to communicate with diverse groups of people to include staff and providers and patients.
• Ability to communicate effectively with patients and their families to make their visit a pleasant experience.
• Sensitivity to the multicultural nature of the service area population and may be required to communicate in another language.

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