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Guest Experience Manager

2 months ago

Fort Worth, United States CAVA Full time
Culinary Lead (Hourly Kitchen Manager)

At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together.

We foster a culture built on five core values:

  • Generosity First: We lead with kindness. Our best work happens when we act in service of others.
  • Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious.
  • Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt.
  • Passion for Positivity: We greet each day with warmth and possibility.
  • Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose.
Culinary Lead:
Are you hardworking, attentive to detail, and capable of leading and coaching a team? If you answered yes, then we've got the job for you Our Culinary Leads are key to our business in all they do. From leading and inspiring teams, to ensuring we are adhering to food quality and safety standards, all the way through delivering mouthwatering meals, as our Culinary Lead, you are the recipe to our success.

What You'll Bring to the Table:
  • Lead and develop the grill and prep teams and Special Ops Trainers
  • Be responsible for opening or closing the restaurant
  • Learn basic food and beverage management, including ordering and inventory organization
  • Utilize a proven track record of coaching and developing team members
  • Develop additional leadership skills to manage the team
  • Cross train across the restaurant to ensure rapid growth
  • Assist with any additional duties assigned
The Competencies you'll exhibit:

Service Mindset:
  • Supports the "why" behind policies and procedures that support the service mindset
  • Models the CAVA values and find ways to deliver on our commitments to our guests
  • Treats all internal and external stakeholders with a service mindset; lead with empathy; communicates with respect and kindness
Accountability:
  • Supports General Manager in clearly informing teams of the root cause of problems, and ideas on how to solve them
  • Easily and swiftly finds solutions as problems arise
  • Supports short-term strategy; prioritizes work for teams
  • Actively incorporates feedback to create innovative strategies that drive business performance
  • Ensures standards are executed and that food is high quality and accurate
  • Ensures tasks are completed on time
  • Leads the team while promoting a positive work environment; improves the guest experience
Diversity Cultivation:
  • Partners with General Manager to manage Team Members with respect and integrity, independent of their background
  • Supports and demonstrates fair and equitable treatment for all, starting with guests and extending through all Team Members
  • Promotes an inclusive workplace culture
  • Curates and embodies a spirit of inclusivity within the team
People Development:
  • Supports General Manager in creating opportunities for Team Members to grow in their roles and progress into higher roles in the organization using tools and resources available
  • Provides insightful and actionable feedback for our team to develop and track their own performance
  • Takes feedback in a constructive manner from their teams
  • Mentors team with humility and positivity; creates a positive feedback loop and encourages a collaborative spirit within and across teams
Enterprise Leadership:
  • Supports General Manager in delegating both routine and important tasks and decisions to Team Members; uses discretion in how much direction to provide
  • Models effective decision-making skills to coach our team to succeed
  • Great team player who shows others they are fully invested in their team
  • Intentionally finds ways to collaborate with peers and General Managers
Innovation and Growth:
  • Supports new ideas from leadership to drive business and single-unit success in existing and emerging markets
  • Models for Team Members that mistakes should be viewed as learning and growth opportunities in the right context
  • Fosters a trusting and supportive environment by actively listening and coaching Team Members
  • Actively shares ideas and best practices with peers and leaders
Emotional Resilience:
  • Maintains emotional stability in stressful situations; leads by example for how our teams should handle adversity
  • Supports General Manager in encouraging emotional expressions within our teams in a productive and constructive context
  • Models how Team Members should handle stressful situations; retains the emotional intelligence to approach Team Members during stressful situations
  • Develops or retains the capacity to self-evaluate our own emotional state in daily interactions within and across teams
  • Models and coaches on de-escalation techniques
Physical Requirements:
  • Must be able to bend and reach overhead often
  • Must possess dexterity to handle tongs, pots/pans, and other equipment
  • Must be comfortable working in temperatures ranging from hot to cold
  • Must be comfortable working near open flames
  • May be required to work in tight spaces
  • Must maintain near constant communication with multiple people
  • Close vision, distance vision, and peripheral vision is required
  • Must be able to sit, squat and kneel occasionally
  • Must be able to work in a constant state of alertness and safe manner
  • May be required to occasionally work in outdoor weather conditions
Benefits at CAVA?
We've got you covered. Here are just some of the benefits available to CAVA team members:
  • Competitive pay
  • Health, Dental, Vision, Telemedicine, Pet Insurance plus more*
  • 401k enrollment with CAVA contribution*
  • Paid sick leave, parental leave, and community service leave*
  • FREE CAVA Meal for every shift worked
  • The opportunity to be on the ground floor of a rapidly growing brand

    *indicates eligible qualifying positions


As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law.

Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member