Guest Experience Specialist
7 days ago
At Living Spaces, we're dedicated to creating exceptional experiences for our guests. As a Retail Customer Service Specialist, you'll play a vital role in achieving this goal by collaborating with the Operations Supervisor to drive success in guest interactions and transactions.
Maintaining a positive atmosphere in the store is crucial, and you'll be responsible for ensuring seamless check-out/in processes, addressing guest escalations, and resolving returns and discounts efficiently. Additionally, you'll maintain the cash office and Operations counter with precision, adhering to standard work expectations.
This role demands strong interpersonal skills, allowing you to build rapport with guests and colleagues alike. Effective communication is key in resolving issues quickly and efficiently, while adapting to a fast-paced environment is essential for delivering outstanding results.
Key Functions:
- Work collaboratively with the Operations Supervisor to deliver exceptional guest experiences
- Maintain cash office and Operations counter accuracy
- Address guest escalations and resolve issues efficiently
- Implement standard work expectations across multiple operational zones
- Develop effective relationships with colleagues and guests
Requirements and Benefits:
- High school diploma or equivalent required
- Experience in retail (1+ years)
- Strong communication and problem-solving skills
- Hourly rate: $17.00 - $21.25
- Benefits include medical, dental, and vision insurance, 401(k), and vacation/sick time accruals
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