Technical Account Manager

2 weeks ago

Gates, United States Redwood Software Full time

Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at

recruitment@redwood.com

. OUR MISSION At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes. Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control. CORE VALUES One Team. One Redwood. Make Your Own Weather Obsess over Customer Success Work the Problem Be Curious Own the Outcome Respect Each Other YOUR IMPACT As one of our Technical Account Managers (TAMs), you will be responsible for building and maintaining post-sales relationships with Redwood’s largest and most complex customers. You will be a trusted advisor to ensure successful implementations, that the assigned customers achieve targeted business benefits from their investment in Redwood, and that the customers serve as a positive reference and continue their implementation of Redwood’s software. Your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. TAMs are the customer’s primary liaison with Redwood and are accountable for identifying and directly addressing business and technical issues. They must marshal resources across the Redwood organization, coordinating interaction with the various Redwood departments through timely and effective management of the case resolution process, and will be the primary point of contact for escalations. The TAM will develop and maintain a working knowledge of the technical architecture and business requirements of the assigned customers. By maintaining a long-term relationship with their customers, a TAM gains an understanding of each customer’s overall business, goals, and technical requirements, and can use this knowledge to identify opportunities for growth and expansion within the account. The TAM will become a trusted resource to address customer requirements. This position requires a strong technical background, excellent client and project management skills, proven ability to understand various technical workflows when needed. Successful candidates must be action-oriented and able to communicate clearly and effectively to both technical and business audiences at multiple levels. Builds and grows relationships with both technical staff and senior management from the customer team. Partners closely with product management to ensure customer requirements are logged and appropriately prioritized and that future product direction aligns with the customer road map. Conducts Customer Health Checks to ensure customers are aligned to Redwood standards and best practices. Contributes to the knowledge base on lessons learned and unique issues experienced for any of their accounts. Facilitates Use Case Workshops to map Redwood solutions to critical business processes. Identifies opportunities for additional value creation within accounts, contributing to growth and expansion. Ensures that all cases opened for their accounts are being actively worked on and progressing toward an expeditious resolution. Coordinates internal and external resources to drive escalations as needed. Identify potential areas of risk and actively build get-well plans to reduce contraction and churn within assigned accounts. Coordinate cross-functional Redwood project teams, which could consist of professional services consultants, product management, engineers, and support staff. Develop and manage a strategic development plan for your customers, including the identification of opportunities for growth. Travel may be needed. YOUR EXPERIENCE Excellent written, verbal, and presentation skills appropriate to both technical and management clients, including effective interaction with technical architects to senior executives. Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments, and projects. Strong analytical skills regarding technical and project management issues Experience in a customer-facing environment such as sales, technical consulting or enterprise customer support. Ability to troubleshoot technical issues at a high level to determine the appropriate path to resolution. Exemplary customer service attitude with business development and customer relationship management experience. Ability to facilitate and harness cross-team collaboration working with teams in person and virtually. Bachelor’s degree in computer science, Information Systems, Engineering or equivalent experience. Experience with Java Script, SAP ABAP, SQL Developer, or similar are preferred. IT business process skills and certifications (PMP, ITIL, Six Sigma, etc.) are preferred.

#J-18808-Ljbffr

  • Technical Account Manager

    1 month ago

    Gates, United States Redwood Software Full time

    Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com . OUR MISSION At...

  • Manager - Engineering Design Improvement

    5 days ago

    Gates, United States Hyundai America Technical Center Full time

    Hyundai America Technical Center, Inc (HATCI) is looking for an Engineering Design Improvement Manager at our KaGA Plant in West Point, GA. Summary The Manager for Engineering Design Improvement is responsible for leading a specified Functional Area based team of Design Engineers in the execution of the team’s annual business plan. The primary scope of the...

  • Senior Account Manager

    3 days ago

    Gates, United States Motorola Solutions Full time

    Company Overview At Motorola Solutions, we believe that everything starts with safety. It’s the constant that empowers people to confidently move forward. It can fill a flight or sell out a stadium. It can care for a patient or graduate a class.As a global leader in public safety and enterprise security, we create and connect the technologies that help to...

  • Senior Account Manager

    3 days ago

    Gates, United States DAGGER Limited Full time

    Dagger is a close-knit group of deeply driven, passionate, innovative thinkers, makers, and doers. We’re looking for another stellar addition to our team to help us cultivate ideas and achieve our goal of being the most compelling Atlanta-born agency the industry has ever seen. We are hiring a Senior Account Manager to support a key agency account. Through...

  • Sr. Enterprise Solutions Account Executive

    4 days ago

    Gates, United States Comcast Full time

    Comcast Business offers technology solutions ranging from Ethernet, internet, and WiFi connectivity to voice, television, and managed Enterprise solutions to power businesses of all sizes to perform better. From small businesses to mid-market and large Enterprise organizations, Comcast Business serves business customers across the country. Powered by an...

  • Branch Manager

    2 weeks ago

    Gates, United States Rite-Hite Full time

    ** Branch Manager** **Job Category****:** Management **Requisition Number****:** BRANC03055 Showing 1 location **Job Details** **Description** **COMPANY DESCRIPTION** Rite-Hite Corporation is the world leader in the manufacture, sale, service and installation of loading dock equipment, vehicle restraints, high speed doors, high volume, low speed fans and...

  • Territory Manager

    3 days ago

    Gates, United States AMTROL Full time

    AMTROL products include a comprehensive array of water system solutions for storage, treatment, heating, expansion and flow control serving the residential and industrial markets. Our products are manufactured at our ISO 9001:2015 facilities in Rhode Island and Maryland. Join our Sales team as a Territory Manager. The Territory Manager (TM) is responsible...

  • Manufacturing Manager

    5 days ago

    Gates, United States Avature Full time

    NC WFH North Carolina, NJ WFH New Jersey, NY WFH New York, PA WFH Pennsylvania Employment Type Full Time Date Posted 05-Mar-2024 Relocation Support No Description & Requirements WestRock (NYSE :WRK) is a global leader in sustainable paper and packaging solutions. We are materials scientists, packaging designers, mechanical engineers and manufacturing experts...

  • Customer Success Manager

    6 days ago

    Gates, United States eHire Full time

    Client Success Manager Our Client is the world’s leading provider of AI-based spend management and risk mitigation solutions for large enterprises. Based in Atlanta, GA, they works with many of the world’s most innovative companies and government agencies to digitally transform their spend audit and financial control processes. About this role The Client...

  • Accountant

    3 weeks ago

    Gates Mills, United States Gilmour Academy Full time

    Job DescriptionJob DescriptionAccountant Gilmour Academy is an independent, Catholic, co-educational, college preparatory school in the Holy Cross tradition. The school’s mission is to develop students with the ability to see and the courage to act in creating a more humane and just society. Gilmour instills in every student a strong sense of self-worth...

  • Accountant

    3 weeks ago

    Gates Mills, United States Gilmour Academy Full time

    Job DescriptionJob DescriptionAccountant Gilmour Academy is an independent, Catholic, co-educational, college preparatory school in the Holy Cross tradition. The school’s mission is to develop students with the ability to see and the courage to act in creating a more humane and just society. Gilmour instills in every student a strong sense of self-worth...

  • Global Account Manager

    1 month ago

    Gates, United States Cogent Communications Full time

    Company : Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and Ethernet transport services. Cogent's facilities-based,...

  • Commercial Sales Manager

    6 days ago

    Gates, United States AutoZone Full time

    AutoZone is committed to being an equal opportunity employer. We offer opportunities to all job seekers including those individuals with disabilities. If you require a reasonable accommodation to search for a job opening or to apply for a position with AutoZone, please contact us by sending an email to: az.recruiting@autozone.com This email box is monitored...

  • MANAGER, DATA WAREHOUSE- remote

    5 days ago

    Gates, United States Thorne Research Full time

    ** MANAGER, DATA WAREHOUSE- remote** **Job Category****:** GA **Requisition Number****:** MANAG002026 Showing 1 location **Job Details** **Description** **POSITION SUMMARY:** The Manager, Data Warehouse is responsible for the design, development, maintenance, and support of the Companys data warehousing and data mart technologies and...

  • IT Manager

    5 days ago

    Gates, United States Napaautojobs Full time

    **Description** *Position at NAPA Auto Parts* **Position Mission:** The Manager of Delivery Solutions will be responsible for driving the execution of our Delivery Management solution for our stores and digital properties. This position will play a key role in supporting strategic initiatives and facilitating ongoing improvement of the Last Mile experience...

  • District Manager

    4 days ago

    Gates, United States RGIS Full time

    Job Description District Manager ( **Job Number:** DIS00047 ) **Description** **Job Title: District Manager** ***Full Time- Salaried*** * Builds high performing teams by effectively calibrating Area Managers, Inventory Supervisor, and Inventory Associate talent; ensures the ongoing development of Inventory Associates * Delivers on exceptional Operational...

  • Branch Manager Hydro Excavation

    2 weeks ago

    Gates, United States Porta Kleen Full time

    ** Branch Manager - Hydro Excavation** ? AddThis Sharing Buttons **Category** Operations / Labor **Job Location** 758 Longwood Drive, Richmond Hill, GA **Tracking Code** PKX758A **Position Type** Full-Time/Regular 1. This position is responsible for planning, organizing, coordinating and controlling all branch operations. 2. Additionally, this position will...

  • Jr. Marketing Project Manager

    6 days ago

    Gates, United States Insight Global Full time

    Job Description: The Jr Marketing Project Manager will have two primary responsibilities, the first is to help develop & train others on the new processes created to help ensure brand standards are being met across campaigns. This will include developing documentation, organizing & cleaning up the SharePoint, and ideally helping to automate the marketing...

  • Territory Sales Manager

    3 weeks ago

    Gates, United States Kane Selection Ltd Full time

    Territory Sales Manager – Material Processing (Dealer) North America – Georgia Immediate Start Kane Selection Ltd represents an internationally known Material Processing Equipment dealer. Due to their success and expansion, the company is looking for a Territory Sales Specialist to cover the state of Georgia who will drive the sales of the aggregate...

  • Territory Sales Manager

    4 weeks ago

    Gates, United States Kane Selection Ltd Full time

    Territory Sales Manager – Material Processing (Dealer) North America – Georgia Immediate Start Kane Selection Ltd represents an internationally known Material Processing Equipment dealer. Due to their success and expansion, the company is looking for a Territory Sales Specialist to cover the state of Georgia who will drive the sales of the aggregate...