Current jobs related to Patient Service Representative 2 - Virginia Beach - Inova
-
Patient Service Representative-Trainer
2 weeks ago
Virginia Beach, Virginia, United States Patient First Full timeJob Summary: We are seeking a highly skilled and experienced Patient Service Representative-Trainer to join our team at Patient First. As a key member of our Front Office team, you will be responsible for facilitating the introduction to Front Office classes, maintaining Front Office manuals, and attending quarterly meetings for Front Office trainers....
-
Patient Service Representative
1 month ago
Virginia Beach, United States Complete Healthcare Staffing, LLC. Full timeComplete Healthcare Staffing, LLC is actively seeking Patient Service Representatives for immediate placement in healthcare facilities across Maryland, Washington DC, and Northern Virginia. As a Patient Service Representative, you will serve as the first point of contact for patients, providing exceptional customer service and ensuring a smooth...
-
Patient Service Representative
2 weeks ago
Virginia Beach, Virginia, United States Inova Full timeJob DescriptionThe Patient Service Representative 3 plays a vital role in delivering exceptional patient care by identifying patient needs and exceeding expectations. This role involves providing inbound call support, verifying insurance information, and ensuring a safe patient care environment.Key ResponsibilitiesWork independently to complete incoming...
-
Patient Services Representative
2 weeks ago
Virginia Beach, Virginia, United States Sentara Full timeJob Title: Patient Services RepresentativeSentara Healthcare is seeking a Patient Services Representative to join our team at Sentara Leigh Hospital in Norfolk, Virginia.Job Summary:As a Patient Services Representative, you will be responsible for assisting and interacting with patients and visitors to provide information in response to inquiries about...
-
Patient Services Representative
2 weeks ago
Virginia Beach, Virginia, United States Livanta Full timeJob Title: Patient Services RepresentativeLivanta is seeking a Patient Services Representative to join our team in Virginia Beach, VA. As a Patient Services Representative, you will play a critical role in improving the lives and health of Medicare beneficiaries.Key Responsibilities:Informs Medicare beneficiaries and other interested parties of their rights...
-
Patient Service Representative
2 weeks ago
Virginia Beach, Virginia, United States ZOLL LifeVest Full timeJob OpportunityAt ZOLL LifeVest, we are seeking a skilled Patient Service Representative to join our team of healthcare professionals. As a Patient Service Representative, you will play a critical role in training patients on the use and care of the LifeVest, a wearable cardioverter defibrillator designed to protect patients at risk for sudden cardiac...
-
Patient Access Representative 2
2 months ago
Deerfield Beach, Florida, United States University of Miami Full timeJob SummaryWe are seeking a highly skilled Patient Access Representative 2 to join our team at the University of Miami. As a key member of our Patient Access department, you will play a critical role in ensuring seamless patient registration and financial clearance processes.Key ResponsibilitiesObtain and verify patient demographic, financial, and clinical...
-
Patient Service Representative
7 days ago
Virginia Beach, Virginia, United States Doma Technologies LLC Full timeJob DescriptionWe are seeking a Patient Service Representative to join our team in Virginia Beach, VA. As a Patient Service Representative, you will handle and triage beneficiary calls, perform case intake, staff the Medicare Helpline, and explain rights and responsibilities to patients covered by the Medicare program.Key Responsibilities:Informs Medicare...
-
Patient Service Representative
2 weeks ago
Myrtle Beach, South Carolina, United States Waccamaw Dermatology, LLC Full timeJob Title: Patient Contact Center RepresentativeJob Summary:The Patient Contact Center Representative will be responsible for providing exceptional customer service to patients and families by scheduling appointments, answering phone calls, and responding to messages in a timely and professional manner.Key Responsibilities:Answer phone calls and schedule...
-
Patient Access Representative
2 weeks ago
Virginia Beach, Virginia, United States Sentara Full timeJob Title: Patient Access RepresentativeWe are seeking a highly skilled Patient Access Representative to join our team at Sentara Virginia Beach General Hospital. As a Patient Access Representative, you will play a critical role in ensuring the smooth registration process for patients, providing exceptional customer service, and maintaining accurate...
-
Patient Service Representative
2 weeks ago
Myrtle Beach, South Carolina, United States Waccamaw Dermatology, LLC Full timeJob Title: Patient Service RepresentativeJob SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Waccamaw Dermatology, LLC. The successful candidate will be responsible for providing exceptional patient service, scheduling appointments, and registering patient demographic and insurance information.Key...
-
Patient Access Representative
2 weeks ago
Virginia Beach, Virginia, United States Sentara Full timeJob Title: Patient Access RepresentativeJob Summary:We are seeking a highly skilled Patient Access Representative to join our team at Sentara Princess Anne Hospital in Virginia Beach, Virginia. As a Patient Access Representative, you will be responsible for all aspects of the patient registration process, including verifying patient identity, reviewing...
-
Patient Access Representative
2 weeks ago
Virginia Beach, Virginia, United States Sentara Full timeJob Title: Patient Access RepresentativeJob Summary:We are seeking a highly skilled Patient Access Representative to join our team at Sentara Virginia Beach General Hospital. As a Patient Access Representative, you will be responsible for all aspects of the patient registration process, including verifying patient identity, reviewing schedules and physician...
-
Patient Service Representative
2 weeks ago
Long Beach, California, United States THE CHILDREN'S CLINIC Full timeJob Title: Patient Service RepresentativeWe are seeking a highly skilled and experienced Patient Service Representative to join our team at The Children's Clinic. As a key member of our operations team, you will be responsible for providing exceptional customer service to our patients and families.Key Responsibilities:Answer and direct calls using a...
-
Patient Care Representative
6 days ago
Virginia Beach, United States Urology Of Va Full timeWe are seeking a Patient Care Representative (PCR) who will be the initial point of contact for patients and serve as the face of the practice. The PCRs primary role is to manage patient check-in and/or check-out with the utmost courtesy, respect Patient Care, Representative, Patient, Healthcare
-
Patient Service Representative
4 weeks ago
West Palm Beach, Florida, United States RAYUS Radiology Full timeJob SummaryRAYUS Radiology is seeking a highly skilled Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in providing exceptional patient-centered services, supporting the imaging center front office, medical records, and technicians.Key ResponsibilitiesFront Desk: Serve as the initial point...
-
Patient Service Representative
2 weeks ago
Myrtle Beach, South Carolina, United States Waccamaw Dermatology Full timeJob Title: Patient Contact Center RepresentativeJob SummaryThe Patient Contact Center Representative will be responsible for efficiently scheduling appointments for all Waccamaw Dermatology patients. This role involves answering inbound calls, scheduling patients for appointments, and responding to messages in our online application while providing...
-
Patient Services Representative II
7 days ago
Myrtle Beach, South Carolina, United States Tidelands Health Full timeJob Title: Patient Services Representative IIJob Summary:We are seeking a highly skilled Patient Services Representative II to join our team at Tidelands Health. As a Patient Services Representative II, you will be responsible for registering patients, handling first call resolution, and obtaining accurate and complete demographic, financial, and medical...
-
Patient Service Representative
2 weeks ago
Myrtle Beach, South Carolina, United States Waccamaw Dermatology Full timeJob Title: Patient Contact Center RepresentativeJob Summary:The Patient Contact Center Representative will be responsible for the efficient and accurate scheduling of appointments for all Waccamaw Dermatology patients. This role requires excellent communication and organizational skills, as well as the ability to work in a fast-paced environment.Key...
-
Patient Services Representative
2 weeks ago
Myrtle Beach, South Carolina, United States Progressive Physical Therapy Full timeJob Title: Patient Services Representative Job Summary: We are seeking a highly skilled Patient Services Representative to join our team at Progressive Physical Therapy. The ideal candidate will have excellent customer service skills, medical terminology knowledge, and computer skills. The Patient Services Representative will be responsible for greeting...
Patient Service Representative 2
2 months ago
The Patient Service Representative 2 demonstrates accountability, accuracy, and effective communication skills relative to departmental goals. Responsible for inbound calls from a minimum of two departments to support patients in scheduling, completes all registration processes, verifies insurance coverage to ensure approval and provides accurate information to the patient to ensure a great experience with any of their needs.
Job Responsibilities
- Works independently to complete incoming calls without close supervision; Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
- Selects an appropriate method of communication for audiences and adjusts communication style when needed.
- Follows EPIC scheduling process to identify the best provider for the patient's appointment needs.
- Exceeds all contact center metric goals to ensure calls are handled effectively and efficiently; includes Availability Rate, Avoidance Rate, First Call Resolution, Patient Survey Responses and Quality Assurance Scores.
- Interviews patients to secure and document required medical, financial, demographic and insurance information.
- Navigates communication for Patient to Practice/Clinic Front Desk, Nurses, and Physicians for any medical or appointment needs.
- Ensures needed internet services to work successfully from home, and if not able to work remote due to equipment or service issues, will report to an identified location to provide patient and team support.
- Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
- Supports primary department and provides additional support coverage to two additional departments assigned based on staffing needs; also includes Patient Outreach support for primary department.
- May assist with new hire training as well as assisting other contact centers based on staffing needs.
- May perform additional duties as assigned.
Additional Requirements
Experience - 1 year healthcare or relevant experience. Or Bachelor's degree in lieu of experience.
Education - High School diploma or equivalent.
About Us
We are Inova, Northern Virginia's leading nonprofit healthcare provider. Every day, our 24,000+ team members provide world-class healthcare to the communities we serve. Our people are the reason we're a national leader in healthcare safety, quality and patient experience. And from best-in-class facilities to professional development opportunities, we support them at every step. At Inova, we're constantly striving to be ever better - to shape a more compassionate future for healthcare.
Inova Health System is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, pregnancy (including childbirth, pregnancy-related conditions and lactation), race, religion, sex, sexual orientation, veteran status, genetic information, or any other characteristics protected by law.
