Patient Service Representative
3 days ago
Job Summary:
The Patient Contact Center Representative will be responsible for the efficient and accurate scheduling of appointments for all Waccamaw Dermatology patients. This role requires excellent communication and organizational skills, as well as the ability to work in a fast-paced environment.
Key Responsibilities:
- Professionally answer phones, schedule and confirm patient appointments, and register patient demographic and insurance information.
- Ability to schedule for a wide variety of physicians/providers with multiple variations of scheduling needs.
- Ability to verify all insurance details and eligibility.
- Ability to multi-task and work in a fast-paced environment, assists with referral information requests and text messaging system for patients.
- Completes requests by always greeting all patients with courteous and respectful interactions, on the phone, via email or portal interaction, and answering or referring all inquiries as appropriate team member.
- Maintains patient confidence and protects operations by always keeping information confidential in compliance with all HIPAA rules and regulations.
- Ability to deescalate dissatisfied patients and offering patient assistance and support as needed.
- Secures information by completing all necessary actions required within the assigned system and established procedures.
- Contributes to team effort by accomplishing all related tasks as needed.
- Provides superior customer service excellence at all times.
- Remains flexible on behalf of the position and the team.
- Ability to interact both positively and professionally through multiple departments within the practice.
- Ability to work both independently as well as within a team environment.
Why Waccamaw Dermatology:
If you're looking to be a part of a dynamic team who enjoys helping others and believes that quality healthcare is for everyone, bring your critical thinking skills, positive attitude, and cheerful smile to join a special team that makes a true difference.
Requirements:
- High School diploma, or equivalent, required.
- 1-2 years call center or customer service experience required.
- Excellent communication and organizational skills.
Working Conditions:
- Intermittent physical activity including walking, standing, sitting, etc.
- Schedule based on operational need.
- May be required to work extended periods of time using a computer screen.
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