Customer Account Manager

2 weeks ago

Bakersfield, United States Kern Machinery Full time

**Your web browser (Chrome 88) is out of date.** **Customer Account Manager-Bakersfield**

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Job Title: Customer Account Manager

Location: Bakersfield, CA

Department: Sales

Reports To: General Manager

Supervises: None

Job Function:

A Customer Account Manager is responsible for the sales to and relationship with key customer accounts. Key customers accounts represent those customer segments that have a significant impact on the dealer-business but develop and maintain relationships with the dealership enterprise through a trusted advisor. Responsibilities could include: sales, customer support, technical support, planning and key customer account business operational optimization.

Other Job Functions:

* Manages key customer account relationships to provide a differentiated customer experience.

* Proactively assesses, clarifies, validates and communicates key customer account needs on an ongoing basis.

* Provides value to key customer accounts by developing solutions that save time, reduce risk and increase profits.

* Develops a contact plan that meet the individual needs of your key customer accounts.

* Meets sales volume and sales objectives on assigned key customer accounts.

* Influences customer account trade cycles and current and future needs.

* Updates and retains relevant customer account information such as equipment and operational information in the customer relationship management system

* Engages with dealership personnel (AMS Consultant, Parts, Service, Integrated Solutions Manager, etc.) when needed in completing a sale, answering customer account questions and ensuring customer account needs are met.

* Represents the company for the sale of equipment, parts, labor, and technology-based products and services to assigned customer accounts.

* Maintains current knowledge of financing and risk management options to assist customer accounts with securing the purchase of a solution.

* Maintains and communicates current knowledge of customer account operational requirements, both agronomic/turf industry and/or business goals.

* Monitors and timely communicates any competitive activity to management.

* Coordinates new equipment field demonstrations.

* Coordinates dealer enterprise team, along with Integrated Solutions Manager, to manage and deliver the highest levels of value to key customer accounts.

* Actively participates in local/regional industry associations.

* Attends applicable sales training events/seminars.

* Maintains assigned company vehicles and equipment.

* Maintains current product knowledge of all equipment, parts, and services available to customer accounts.

Skills & Qualifications

* 5+ years equipment sales experience

* Extensive knowledge of John Deere and competitive equipment as well as technology trends/advancements

* Business, financial and logistical management knowledge

* Knowledge of relevant agronomic practices and trends

* Knowledge of key customer account agronomic operations

* Ability to use software applications such as Microsoft Office and internet functions

* Ability to work flexible hours

* Excellent customer relationship skills with current and future decision makers

* Bachelors degree in business, finance/accounting, golf course/turf maintenance or agriculture-related discipline or equivalent work experience

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