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Senior Account Manager

2 months ago

Minneapolis, United States Brown & Brown Full time

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown has an exciting opportunity available for a Senior Account Manager for our team in Minneapolis, MN

Provides high quality customer service while assisting in the coordination of services between the client and the insurance company. Participates in the marketing process and provides clerical support to the team.

WHAT YOU'LL DO:

  • Responds directly and promptly to client inquiries and requests while keeping the rest of the Service team advised.
  • Accurately prepares, processes, reviews and monitors various documents such as certificates of insurance, Auto ID cards, binders, audits, endorsements, renewal information request forms, draft of insurance specifications, draft of proposals, etc.
  • Collects and analyzes client exposure data
  • Promptly responds to routine requests for data and questions from clients, underwriters and internal staff.
  • Develops and maintain client service plans, manages mid-term changes and assists in Stewardship reviews.
  • Provides leadership to others on team and at company. Typically, responsible for coordination and managing the work of others on the account.
  • Responsible for new client setup and ongoing client maintenance in the appropriate agency management system(s). This includes such duties as: filing documents and updating client information into the policy management system, tracking the status of open items, providing documents to client and team members as requested.
  • Completes premium finance agreement requests and creates premium allocations as needed. Verifies accuracy of invoicing and handles accounting issues.
  • Requests and summarizes loss runs, may process claims and provide client advocacy.
  • Meets with prospects and clients as needed to enhance knowledge of client accounts.
  • Assists with new account development, including review of the account to explore possibility of uninsured or underinsured exposures.
  • Participates in the marketing process. This includes such duties as contacting markets, initiating new business, reviewing quotes, preparing coverages and proposals.
  • Attends Continuing Education classes.
  • Performs miscellaneous duties and projects as assigned.
WHAT YOU'LL NEED:
  • Strong oral and written communication skills with a proven commitment to high quality customer service.
  • Strong attention to detail.
  • Strong time management skills and the ability to evaluate and prioritize multiple projects/tasks to maximize the number of internal and external clients that can be assisted while maintaining a high level of customer service.
  • Demonstrates a sense of urgency and a proactive approach to meeting service requirements.
  • Good keyboard and PC skills using word processing and spreadsheet software, familiarity with various software applications and the ability to learn new software systems.
  • Develops and maintains a working knowledge of B&B systems and processes.
  • Ability to work in a team environment that is constantly changing.
  • College degree preferred.
  • 3 or more years related experience and licensed as a Producer of Property and Casualty in applicable state. Participates in continuing education in order to maintain the appropriate level of credentials.
WHAT WE OFFER:
  • Excellent growth and advancement opportunities
  • Competitive pay based on experience
  • Discretionary Time Off (DTO)
  • Generous benefits package: health, dental, vision, 401(k), etc.
  • Employee Stock Purchase Plan


We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.