Technical Support Representative
2 weeks ago
Our client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately
Position: Technical Support Representative/Service Desk Agent
Location: 680 West 10000 South, South Jordan, UT 84095, United States
Type: 6 months Contract
Pay Rate: $19.17/hour - $21.00/hour on W2.
Service Desk Agent Job Description
Overview: The Service Desk Agent serves as the primary point of contact for users reaching out to the IT Service Desk. This role demands exceptional customer service skills, technical expertise, and the ability to handle a range of software and hardware-related issues. The Service Desk Agent is integral in ensuring timely resolution of user problems while maintaining accurate records and actively contributing to process improvements.
Key Responsibilities:
Customer Service Excellence:
- Respond to incoming calls and queries, ensuring a high standard of customer service.
- Listen attentively to users to accurately understand and diagnose their issues.
- Display empathy towards users' situations, demonstrating a sense of urgency to resolve problems promptly.
- Produce detailed and accurate documentation for each client, problem, and incident.
- Manage and resolve conflicts effectively, ensuring user satisfaction.
Technical Support:
- Provide high-quality technical support related to enterprise software and hardware.
- Assess, triage, research, and resolve incidents and requests concerning application software and infrastructure components.
- Perform diagnostic procedures, troubleshooting, and recovery for hardware and software issues.
- Install, modify, and repair computer hardware and peripherals, as required.
Process and System Management:
- Utilize knowledge base tools, personal expertise, and available resources to resolve issues efficiently.
- Identify opportunities to streamline and automate service desk processes for enhanced efficiency.
- Maintain meticulous attention to detail and ensure follow-through on all tasks and commitments.
- Demonstrate a thorough understanding of technology and apply this knowledge to support various systems effectively.
Communication and Collaboration:
- Establish rapport and trust with end-users through a professional and empathetic approach.
- Communicate effectively with users, providing timely updates on issue resolution progress.
- Collaborate with internal teams and stakeholders to provide guidance, support, and maintain a unified approach to service delivery.
Availability and Flexibility:
- Provide after-hours and weekend support as required, under general oversight.
- Demonstrate flexibility in working variable shifts, including evenings, weekends, and public holidays.
Qualifications:
- Exceptional customer service and communication skills.
- Two to five years of relevant work experience in a fast-paced, complex, and high-tech environment.
- Preferred experience in a technical support role, though not mandatory.
- High school diploma or GED required; relevant work experience considered.
- Ability to diagnose and resolve problems efficiently in a complex environment.
- Self-motivated with the ability to work independently and thrive in high-pressure situations.
- Willingness to adapt to changing schedules and work requirements.
-
Technical Support Representative
1 month ago
south jordan, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately.Position: Technical Support Representative/Service Desk AgentLocation: 680 West 10000 South, South Jordan, UT 84095, United StatesType: 6...
-
South Jordan, United States Cricut Full timeNo remote positions are available. We are now accepting candidates to join our world-class Member Care Representatives located in South Jordan, Utah. We are hiring `5 positions. The shift options are 8 hours, Monday - Friday between the hours of 7 am Technical Support, Customer Service, Service Tech, Representative, Technical, Support, Manufacturing, Retail
-
South Jordan, United States Cricut Full timeNo remote positions are available. - Note: Shifts have been updated as of 10/14/2024 - We are now accepting candidates to join our world-class Member Care Representative team located in South Jordan, Utah. We are immediately hiring 4 positions. Hybri Technical Support, Customer Service, Service Tech, Representative, Technical, Support, Manufacturing, Retail
-
South Jordan, Utah, United States Cricut Full timeJob DescriptionCricut is a leading manufacturer of smart cutting machines that empower users to create unique and personalized products. We are seeking a highly skilled Customer Service Technical Support Representative to join our team.Key Responsibilities:Provide technical support to customers via phone, email, and chat, resolving issues related to Cricut...
-
Technical Support Specialist
4 weeks ago
South Jordan, Utah, United States Russell Tobin Full timeJob Title: Technical Support RepresentativeJob Summary: We are seeking a highly skilled Technical Support Representative to join our team at Russell Tobin. As a Technical Support Representative, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Customer Service: Respond to incoming...
-
South Jordan, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately.Position: Technical Support Representative/Service Desk AgentLocation: 680 West 10000 South, South Jordan, UT 84095, United StatesType: 6...
-
Technical Support Representative/Service Desk Agent
6 months ago
South Jordan, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately.Position: Technical Support Representative/Service Desk AgentLocation: 680 West 10000 South, South Jordan, UT 84095, United StatesType: 6...
-
Customer Service Technical Support Specialist
1 month ago
South Jordan, Utah, United States Cricut Full timeCustomer Service Technical Support RepresentativeWe are seeking highly skilled and motivated individuals to join our team as Customer Service Technical Support Representatives. As a key member of our Member Care team, you will be responsible for providing exceptional customer service and technical support to our customers.Key Responsibilities:Provide...
-
Technical Support Representative
2 weeks ago
South Jordan, UT, United States Russell Tobin Full timeOur client - a Fortune 100 investment firm in South Jordan, UT - is looking for Technical Support Representative/Service Desk Agent with a strong interest in investment banking company to interview and start immediately!Position: Technical Support Representative/Service Desk AgentLocation: 680 West 10000 South, South Jordan, UT 84095, United StatesType: 6...
-
Technical Support Specialist
4 weeks ago
South Jordan, Utah, United States CallTower, Inc. Full timeJob Purpose: The Technical Support Specialist will work as a member of the CallTower's Technical Support Team. Key Responsibilities: \u2022 Manage and support escalated support cases regarding CallTower's hosted Meta switch/SIP, Microsoft Teams, or Cisco platforms. \u2022 Collaborate with internal teams to resolve complex technical issues. \u2022...
-
Technical Support Specialist
4 weeks ago
South Jordan, Utah, United States Russell Tobin Full timeJob Title: Technical Support SpecialistLocation – South Jordan, UTDuration – 6 Months Contract+Job Summary:At Russell Tobin, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring that their computing needs...
-
Technical Support Specialist
4 weeks ago
South Jordan, Utah, United States Ztek Consulting Full timeWe are seeking a skilled Technical Support Specialist to join our team at Ztek Consulting. The ideal candidate will have a strong background in production support and experience with UNIX/LINUX operating systems, scripting languages, and relational databases.Key Responsibilities:Provide technical support for our production environmentTroubleshoot application...
-
Bilingual Technical Support Specialist
4 weeks ago
South Jordan, Utah, United States Cricut Full timeCricut is a leading manufacturer of smart cutting machines that empower creativity and self-expression. We're seeking a skilled Bilingual Technical Support Specialist to join our Member Care team in South Jordan, Utah.As a Technical Support Associate, you will provide exceptional customer service to our members, resolving technical issues and answering...
-
NON IT Service Desk, Technical Support
1 day ago
South Jordan, United States Ask Staffing Full time"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Service Desk, Technical SupportLocation: South Jordan, UT 84095Duration: 06-Months-Contract Pay Range is $20 to $21/hr. on W2Job Description: The Service Desk Agent is the first point of...
-
Customer Service Representative
2 months ago
South Jordan, United States Randstad North America, Inc. Full timeDemonstrate excellent customer service sk[ " - Demonstrate excellent customer service skills to provide phone support including: - Listening to the customer to gain an accurate understanding of the situation - Being empathetic to the customer's s Customer Service Representative, Customer Service, Representative, Technical Support, Retail, Staffing
-
Customer Support Representative Senior
3 weeks ago
South Jordan, Utah, United States Russell Tobin Full timeJob Title: Customer Support Representative SeniorAs a Customer Support Representative Senior, you will play a vital role in delivering exceptional customer service to our clients. Your primary responsibilities will include handling inbound calls regarding service inquiries, cash management, and account issues.Responsibilities:Handle Inbound Calls: Respond to...
-
Customer Support Representative
2 weeks ago
South Jordan, United States Russell Tobin Full timeCustomer Support Representative Location:South Jordan, UT Pay:$20.00~$21.99/Hour Contract Duration: 6 months Hybrid - 3 day ON SITE and 2 days AT HOME Position Description: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on the company accounts. Calls will need to respond with a high degree of accuracy...
-
Customer Support Representative
2 weeks ago
South Jordan, United States Russell Tobin Full timeCustomer Support Representative Location: South Jordan, UT Pay: $20.00~$21.99/Hour Contract Duration: 6 months Hybrid - 3 day ON SITE and 2 days AT HOME Position Description: Client Support Service Professionals handle incoming phone calls regarding various service inquiries on the company accounts. Calls will need to respond with a high degree of accuracy...
-
Technical Support Associate
5 days ago
South Jordan, Utah, United States Hired by Matrix Full timeJob SummaryWe are seeking a highly skilled Technical Support Associate to join our team at Hired by Matrix. This is an excellent opportunity for individuals who enjoy working in fast-paced environments and providing exceptional customer service.Key ResponsibilitiesTo handle incoming phone calls regarding various service inquiries on accounts, responding with...
-
Customer Support Representative
2 weeks ago
south jordan, United States Russell Tobin Full timeCustomer Support RepresentativeLocation: South Jordan, UTPay: $20.00~$21.99/HourContract Duration: 6 monthsHybrid - 3 day ON SITE and 2 days AT HOMEPosition Description:Client Support Service Professionals handle incoming phone calls regarding various service inquiries on the company accounts. Calls will need to respond with a high degree of accuracy and...
