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Valet Parking Manager | HOTEL DU PONT

1 month ago

Wilmington, United States 100 Ocean Full time

** Valet Parking Manager | HOTEL DU PONT**

**Job Category****:** Front Desk **Requisition Number****:** VALET009197 Showing 1 location **Job Details**

**Description**

Represent the hotel at the main entrances by greeting arriving and departing guests enthusiastically. Park and retrieve guest vehicles in a timely, courteous manner. Provide luggage assistance. Manage all aspects of the valet and doorman operations.

Summary of Essential Job Functions

Responsible for managing all aspects of the valet and doorman operation at the property, to include scheduling, training, and liaising between staff and guests/customers.

Read luggage tags and provide claim tickets to ensure appropriate delivery. Grasp, lift and/or carry or otherwise move packages, luggage or boxes up to 75 lbs. from cars, buses and vans, placing packages and luggage onto baggage carts or in a secure area for retrieval by bell staff.

Park guest vehicles and retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle. Move from door post to and from other areas throughout the hotel in response to customer needs.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

Required Abilities

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to pitch-in and help co- workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information. Ability to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists. Ability to grasp, lift and/or carry or otherwise move packages, boxes and luggage with sufficient manual dexterity in both hands to be able to load and unload luggage up to 75 lbs. Ability to stand, walk and/or sit and continuously perform essential job functions. Perform tasks requiring bending, stooping, kneeling and walking. Considerable knowledge of and ability to communicate clear directions to nearby local attractions and hotel facilities and services. Considerable knowledge of city and surrounding areas. Ability to establish and maintain effective working relationships with associates, customers and patrons.

Customer Satisfaction:

Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with PM Hotel Group staff. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every PM Hotel Group associate is a guest relations ambassador, every working minute of every day.

Work Habits:

In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

Safety & Security:

The safety and security of our guests and associates is of utmost importance to PM Hotel Group. Every PM Hotel Group associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associates supervisor.

Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)