Account Management Specialist

3 days ago

Oak Brook, United States Hub Group Full time

Acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc.

The Account Management Specialist acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Account Management Specialist will act as the primary liaison between the company and the customers, meeting customer expectations and working with internal Hub Group Departments to resolve any issues for the customer. Once the on-boarding of these customers has occurred, the Account Management Specialist will monitor and report order acceptance, order maintenance and accessorial management by the use of various Hub Group transportation management systems. The Account Management Specialist reports to the Manager, Account Management.

Essential Job Functions:

  • Develop a proactive relationship with the assigned customer accounts by resolution of issues and concerns in a timely manner and provide innovative solutions
  • Determine which accessorial charges can be billed and follow company process to successful conclusion, minimizing disputes, assisting in collections and working with Account Managers on solutions to reduce accessorial charges
  • Manage, monitor and report order acceptance, order maintenance and accessorial management by email, phone and use of various Hub Group transportation management systems
  • Offer alternative transportation solutions as necessary by analyzing internal and external account metrics
  • Manage assigned customer accounts to ensure they receive the best product at the lowest possible cost; maximize margin, network efficiency and On-Time Performance (OTP)
  • Communicate with shipper and consignee contacts regarding exception notification and problem resolution
  • Maximize Hub profitability and reduce customer cost exposure by working with Operations to properly manage assets such as container pools
  • Maintain quality service by monitoring standards; advising supervisor of potential problems. Work with Manager, Account Management and Operations Group to address and resolve single load concerns in a timely manner
  • Duties, responsibilities and activities may be assigned or changed from time to time

Minimum Qualifications:

  • Bachelors degree in business, logistics, supply chain, or management preferred
  • Experience in the transportation industry preferred
  • Experience with EDI processes, Web Tender Portals, fax and other applicable forms of electronic communication preferred
  • Proficiency with Microsoft Office applications, with emphasis on Outlook, Excel, Word
  • Highly effective communication, both verbal and written
  • Attention to detail, organizational skills, and customer focused
  • Ability to work weekend rotation when scheduled

  • Account Management Specialist

    4 days ago

    Oak Brook, United States Hub Group Full time

    Acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc. The Account Management Specialist acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods,...

  • Account Management Specialist

    3 weeks ago

    Oak Brook, United States Hub Group Full time

    Acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc.The Account Management Specialist acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods,...

  • Hub Group | Account Management Specialist | oak brook, il

    3 weeks ago

    oak brook, United States Hub Group Full time

    Acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods, automotive, electronic commerce providers, etc.The Account Management Specialist acts as the primary day-to-day contact for customers within an assigned customer account group which may include retail, durable goods,...

  • Accounts Payable Specialist

    3 weeks ago

    Oak Brook, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionAccounts Payable SpecialistHybrid after training Oakbrook, IlLHH Solutions is a leading HR Solutions firm based in Chicago, Illinois, and we are currently seeking to hire a seasoned Accounts Payable Specialist with a minimum of 2 years of experience to join the team in Oakbrook. This is an on-site role requiring strong Excel...

  • Accounting Operations Specialist

    3 weeks ago

    Oak Brook, Illinois, United States Clear Height Properties Full time

    OverviewClear Height Properties, a leading industrial real estate company in Oak Brook, IL, seeks an experienced Accounting Manager to oversee daily financial operations and drive efficiency. This role is critical for maintaining financial integrity, supporting cash management activities, and managing a team of accountants.About the RoleThe Accounting...

  • Senior Accounting Specialist

    1 day ago

    Oak Brook, Illinois, United States Ace Hardware Corporation Full time

    About the OpportunityAce Hardware Corporation is seeking a highly skilled Senior Accountant II to join our team. This role will be responsible for ensuring the accurate presentation of financial records by providing accounting support and preparing complex journal entries, account reconciliations, and financial analysis.Key ResponsibilitiesPerform monthly...

  • Commercial Lines Account Manager

    2 weeks ago

    Oak Brook, United States Insurance Placement Solutions Full time

    Insurance Placement Solutions has an immediate opening for a Commercial Lines Account Manager with our client in the Chicago, IL area. The client account manager is responsible for the daily servicing of a book of business on assigned accounts with direct accountability for client satisfaction and retention, as well as the coordination of multiple tasks...

  • Senior Accounting Specialist

    3 weeks ago

    Oak Brook, Illinois, United States Independence Plus Full time

    About the RoleWe are seeking a highly skilled Senior Accountant/Accounting Manager to join our Finance team at Independence Plus. This individual will be responsible for streamlining our company's processes and taking ownership of day-to-day accounting as well as leading the month-end closing process.

  • Accounting Specialist

    3 weeks ago

    Oak Brook, Illinois, United States Ware Malcomb Full time

    About Our CompanyWare Malcomb is a contemporary and expanding full-service design firm providing professional architecture, planning, interior design, civil engineering, branding and building measurement services to corporate, commercial/residential developer and public/institutional clients throughout the world.Job SummaryWe are seeking an experienced...

  • Design Associate Account Manager

    1 month ago

    Oak Brook, United States Premier, Inc. Full time

    Premier Service is currently seeking to hire Design Associate Account Managers to join our Team! Premier provides services throughout the Chicagoland area, surrounding suburbs and Indiana. Our Branches are located in: Chicago, IL, Lemont, IL Aurora, IL and Griffith, IN. Premier Service provides elite landscape architecture design and maintenance services to...

  • Entry Level Account Manager

    2 months ago

    Oak Brook, United States Universal Energy Solutions Full time

    Universal Energy Solutions is seeking a motivated and ambitious Entry Level Account Manager to join our team. As an Entry Level Account Manager, you will be responsible for managing and nurturing relationships with our existing clients. You will play a key role in ensuring customer satisfaction, identifying upselling and cross-selling opportunities, and...

  • Business Development Specialist

    3 weeks ago

    Oak Brook, Illinois, United States Innovative Systems Group Full time

    Innovative Systems Group is seeking a highly skilled Business Development Specialist to join our team in Oak Brook, IL. As a Business Development Specialist, you will oversee and monitor construction buildout design plans against quantity requirements.You will be responsible for gathering and preparing reports, analyses, contracts, budgets, risk assessments,...

  • Claims Specialist with Third Party Administration Expertise

    5 days ago

    Oak Brook, Illinois, United States Benefits Management Group Inc Full time

    About the Role:Benefits Management Group Inc is seeking an experienced Claims Specialist to join our team. As a key member of our third-party administration team, you will be responsible for reviewing and processing medical claims, as well as collaborating with internal stakeholders to resolve claim discrepancies.Key Responsibilities:Process medical claims...

  • SAP WM Specialist

    1 month ago

    Oak Brook, United States Cullerton Group Full time

    Cullerton Group has a new opportunity for an SAP Warehouse Management (WM) Specialist. The work will be done 100% remotely. This position requires 50% travel. This is a permanent job. Compensation is $160K/yr + 20% bonus ($192K/yr total compensation). Our customer cannot provide sponsorship for this position. Job Description: SAP Warehouse and Distribution...

  • Senior Financial Operations Manager

    3 weeks ago

    Oak Brook, Illinois, United States TVG-Medulla LLC Full time

    Estimated salary: $110,000 - $130,000 per year.Job SummaryTVG-Medulla LLC is seeking an experienced Senior Financial Operations Manager to lead the accounting team and drive financial excellence in our organization.About UsAs the largest privately-owned chiropractic organization in the country, TVG-Medulla LLC provides management resources to two...

  • Accountant

    2 months ago

    Oak Brook, United States Jobot Full time

    Job DescriptionJob DescriptionBonus + Equity + 401k Match + Full BenefitsThis Jobot Job is hosted by: Ryan KilroyAre you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume.Salary: $80,000 - $110,000 per yearA bit about us:We harness over 45 years of industry expertise to empower producers in making well-informed decisions,...

  • Pain Management Specialist

    2 weeks ago

    Oak Brook, Illinois, United States Joint Relief Institute Full time

    We are seeking a skilled Pain Management Specialist to join our team at the Joint Relief Institute in Illinois. With a focus on providing exceptional patient care, we offer a unique and rewarding work environment.OverviewThe Joint Relief Institute is a leading medical clinic specializing in the treatment of knee pain and joint pain. Our state-of-the-art...

  • Sr. Accountant

    3 weeks ago

    Oak Brook, United States Robert Half Full time

    Job DescriptionJob DescriptionRobert Half is looking for a Senior Corporate Accountant for a client in the western suburbs. The Senior Corporate Accountant creates timely and continuous financial reporting. The position will identify and use technology and tools to automate accounting tasks to eliminate errors and save time. This position requires strong...

  • Account Manager 2, Enterprise Direct Sales

    2 weeks ago

    Oak Brook, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...

  • Account Manager 2, Enterprise Direct Sales

    3 weeks ago

    Oak Brook, United States Comcast Corporation Full time

    Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and...