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Customer Service Representative Parttime

2 months ago

Mill Creek, United States Arena Sports Full time

Join our Customer Service Team

Fun and friendly environment

Flexible and consistent hours

Competitive wages

Tip Pool

Paid training

Paid sick time

401(k) with employer match (upon eligibility)

Referral program

Opportunity for advancement

Fitness-casual dress code

Employee discounts

$19/month gym membership at Magnuson Athletic Club

Job Summary

Arena Sports Customer Service Representatives (aka Hosts) are vital to the success of our business. As the face of Arena Sports, they help give customers the best possible experience by providing exceptional service. That means they are knowledgeable in all aspects of our programs and enjoy interacting with others.

Whether it’s answering questions in person, making phone calls, checking in players, booking birthday parties, or just working the counter, our hosts know how to get it done—and have fun while they're doing it.

Learn What a Customer Service Rep Does at Arena Sports

Company Overview

Arena Sports is a family-run business dedicated to family fun. We offer great soccer leagues and classes year-round. We also offer other ways to play, celebrate, and learn through our camps, birthday parties, inflatable FunZones, restaurants, and Family Entertainment Centers.

Responsibilities

Become well-versed in all Arena Sports offerings to provide outstanding customer service

Collaborate with customers to answer questions and problem solve

Effectively and professionally communicate with customers in person, on the phone, and by email

Accurately process transactions, both cash and credit cards, using our Point of Sale and Scheduling platforms

Serve food, beverages, and concessions (must obtain a Food Handlers and MAST permit)

Help maintain a clean facility

Qualifications

Customer Service Representatives are team players who are enthusiastic, reliable, detail-oriented, and willing to go the extra mile for all customers. They also:

Build rapport with all customers and families

Multi-task and manage time effectively

Know how to have fun on the job

Previous customer service experience is preferred but not required.