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Sr. Staff Field Engineer

2 months ago

Seattle, United States ZT Systems Full time

About the Role

In this position, the Sr. Staff Field System Engineer serves as the first line of contact for customers during new product enablement.  The position will sit within the Field Engineering organization responsible for delivering next generation hyperscale compute solutions to our customers. This person will be responsible for technical enablement and triaging customer sightings and change requests for all things associated to the customer offerings including systems mgmt., hardware, software, firmware, component integration, debug, and testing.  This role is highly matrixed and requires strong influential skills, therefore the individual must be able to successfully manage and corral multiple organizations within ZT to close out any issues associated to new product introductions (NPIs).  The position also requires a strong sense of soft skills to effectively work directly with customers, account management, marketing, internal technical organizations, and core technology partners to understand and solve technical problems facing the customer.  The ultimate goal of the Sr. Staff Field System Engineer is to delight the customer by successfully enabling new products to be customer qualified, on schedule, with minimal perturbation.What You Will Do
  • Act as the first point of contact for customer needs or issues during NPIs.
  • Deliver long-term hyperscale server technology solutions based on technical and business requirements of the customer.
  • Drives internal and external integration of system level engineering and support for successful execution during NPI phase.
  • Develops long-term technical relationships with the core technology ecosystem. The relationships should create a technical interface, showcasing the value of ZT engineering and support, along with driving requirements into next generation designs
  • Identifies and develops differentiation opportunities and drives thought leadership discussions between marketing, engineering, customers, and business executives
  • Work directly with customers on integration and deployment of new server hardware including configuring of BIOS, PXE, UBoot, IPMI, and RAID, etc.
  • Determine how to solve performance/operational problems and deliver business value
What You Will Bring
  • Knowledge of server architecture, system level design engineering, and an understanding of shared infrastructure management
  • Experience with new product development life cycle and driving cross-functional development efforts from concept to planning to development
  • Demonstrated ability to manage multiple projects, setting priorities and managing to commit schedules
  • Demonstrated ability to create detailed architecture specifications and drive business cases for new products and features
  • Strong understanding of network/server technologies and the challenges associated with delivering networked/server-based applications
  • Working knowledge of multiple ZT Systems server operating systems including (Windows 2003/2008, XP, Vista, Windows 7, Citrix, Mac, UNIX, AS/400, Mainframe, and mid-range systems. Certifications are preferred)
  • Server Virtualization Solutions (VMware, Citrix or Microsoft). Knowledge of software driver implementation, IP schemas and network protocols
  • Bachelor’s BSEE/BSCE/BSCS, preferred Masters MSEE/MSCE/MSCS
  • 8+ years of direct experience in server or a relative industry

ZT Systems offers a highly competitive salary commensurate with work experience and/or education, an excellent benefits program that includes a 401(k) plan, health and dental insurance, and paid time off. The typical base salary for this position is expected to be between $124,500 and $166,000 per year. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications. We are an Equal Opportunity Employer (EOE) and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, gender, marital status, national origin, disability or handicap, or veteran status. ZT Systems is a Drug-Free Workplace.#LI-SB1 # #LI-OnsiteAbout ZT Systems

At ZT Systems, you’ll get to do work you are proud of alongside smart, passionate people. Every day, there are opportunities to collaborate with the best in the industry to design, build, and deliver impactful solutions to world-class customers. Along the way, you will gain hands-on experience in a face-paced environment that’s challenging, rewarding, and career-defining.

A culture built around our values we work hard and think fast. We view challenges as opportunities—to do better, push harder, and be faster than we were the day before. When we fail, we learn from it and move on together. And when we succeed, we use the momentum to go even further. We create value with everything we do, building the foundation of today—and transforming the future of tomorrow.


Join ZT Systems and help us build technology infrastructure that connects the world.

What We Offer

When you join ZT, you’ll enjoy a range of world-class, inclusive employee benefits designed to grow with you and our company. From competitive compensation to 401K matching to comprehensive health & wellness programs and tuition reimbursement, ZT Systems offers industry leading benefits packages for eligible employees designed to help you get the most out of life.

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.