Customer Solutions Intern

1 week ago

Youngstown, United States Carpenter Technology Full time
Hi, I'm Alexandria, looking for a Summer 2025 Intern.

Who Am I?
I am Customer Solutions Supervisor motivated and eager to support my team and customers with the best customer service skills and enjoy learning new things.

What Do We Do?
Business Unit: Customer Solutions
Customer Solutions aims to serve as the liaison between our customers and the organization, delivering top-quality customer service and addressing their needs with effective solutions.

Your Role as an Intern
You will be a part of a dynamic team, supporting the following tasks:

The interns will be involved in
• Supporting the Customer Solutions representatives with PO review at order entry to catch errors and minimize first time throughs
• Involved in supporting the management team with backlog reports such as managing the Delayed Invoices report, tracking credits/debits reasons, getting orders to trigger production orders, etc.
• Many of the daily activities are to get the introduced to what the Business Development role entails and in turn supporting different projects to help the management team.

Our Value Proposition -
This position will allow you to develop and build expertise in the following core skills:
• Adaptability - You will track, prioritize, and drive multiple concurrent projects to success, while working in a fast-paced corporate environment.
• Problem Solving - Develop your critical thinking and analytical skills while assessing problems, recommending solutions or next steps and identifying best practices.
• Active Learner - Ability and appetite to learn quickly is critical as you expand your knowledge and build your skill sets.
• Communication - Create effective verbal and written communications in and across project teams. Organize and present results to small and large audiences throughout the organization.
• Collaboration - You will work autonomously in small or large teams, many of which are matrixed teams requiring strong partnership skills.

What Do We Require?
You must be:
• Currently enrolled in a bachelor's degree program majoring in Business Administration, Engineering, Finance, Accounting, Communications or related areas.
• Candidates must be proficient in Excel and able to conduct basic sorting & filtering; concatenate functions; arithmetic function; pivot tables & charts. Preference for a candidate who can perform logical functions in Excel.
• Ideal candidates will possess the following characteristics self-motivated, willing to learn, outgoing and good communication skills
• Minimum 3.0 GPA
• Willing and able to work on-site at our Latrobe, PA location.
• Applicants MUST be US Citizens or Green Card Holders due to Carpenter's government contracts.

Pay Range
Hourly rates are based on: 1 - Program of study; 2 - Degree type (i.e., Bachelor's); 3 - Progression in degree (i.e., 1st year, 2nd year, etc.). The range for this position is $19.50 - $22.00 per hour.

Commuting/Housing Assistance (If Eligible)
Interns who must commute to work from outside the immediate Latrobe, PA area (over 50 miles one-way), will be paid a one-time lump sum payment of $2,400 (less applicable taxes) as excessive commute allowance. Interns who choose to temporarily relocate from outside the immediate Latrobe, PA area (moving over 50 miles one-way), will be paid a one-time lump sum payment of $4,800 (less applicable taxes) as a housing allowance. If applicable, this payment would be made during the first payroll cycle, which would be three or four weeks following the internship start date.

Carpenters Commitment to Diversity, Equity, Inclusion and Belonging
At Carpenter Technology, We Are One Company for All.
Carpenter Technology has a culture that builds on the different backgrounds, experiences, and perspectives of all employees to drive performance. Our commitment to diversity, inclusion, and belonging is woven into our Core Values of dignity and respect for all. By embracing our diverse perspectives, we accelerate the creation of innovative solutions that deliver value to our customers.

Carpenter Technology Company offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

Carpenter Technology Corporation's policy is to fully and effectively maintain a program of equal employment opportunity and nondiscrimination for all employees, to employ affirmative action for all protected classes, and to recruit and develop the best qualified persons available regardless of age, race, color, religion, sex, gender identity, sexual orientation, marital status, national origin, political affiliation or any other characteristic protected by law. The Company also will recruit, develop and provide opportunities for qualified persons with disabilities and protected veterans.

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