Customer Service Specialist

3 days ago

Youngstown, United States Vaco Full time
Vaco is hiring for a Customer Service Specialist opportunity in Youngstown OH. This is a Direct Hire position that is onsite.

Summary: Customer-oriented service representative to provide customer support, quoting, order management support, claim management, sales support, customer supply chain & forecasting support, provide product/services information and resolve with accuracy and efficiency any emerging problems that our customers require assistance with. The goal is to ensure excellent service standards and maintain a high level of customer satisfaction.

Essential Duties and Responsibilities Includes the following:
  • Effectively manage various administrative tasks, including incoming calls, order processing, inquiries, issues, filling, and database information, writing credits, quoting as required, expediting orders, information and sales reporting
  • Identify and assess customers' needs to achieve satisfaction
  • Strong verbal, written communication and presentation skills
  • Operate as the lead point of contact for all matters specific to your customers and outside Sales Reps and Manufacturing Reps
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Pricing administration activities to include but not limited to price book data entry, price monitoring, pricing updates, tiered level pricing by segment, reporting
  • Work with Procurement and Engineering as needed on requotes
  • Manage Customer Supply Chain Management, stocking requirements & forecasting reviews
  • Assist Engineering to maintain current drawing specifications on file, item description management
  • Keep records of customer interactions and quoting, outstanding issues, process customer accounts and file documents/save documents in CRM application as required
  • Engage customers proactively, be knowledgeable of upcoming needs, forecasts, expected changes, expectations, etc.
  • Actively reach out to customer base, setting goals for targeted contact schedules and outbound calling campaigns
  • Manage specific account sales activities and customer concerns, engage as needed where Regional Sales Representative is not assigned
  • Lead contact on designated C & D accounts
  • Other tasks and special projects as required

Qualification Requirements:
Education and/or Experience:
  • College education (Associates Degree, Bachelors preferred) recommended but not required
  • 2-4 years in proven customer support and order management experience, preferably in the made-to-order steel or steel service center industries
  • Supply Chain Management, forecasting, stocking program experience preferred
  • Strong written and verbal communication skills
  • Track record of over-achieving quota and excellent teamwork skills
Desired Skills and Experience

College education (Associates Degree, Bachelors preferred) recommended but not required
2-4 years in proven customer support and order management experience, preferably in the made-to-order steel or steel service center industries
Supply Chain Management, forecasting, stocking program experience preferred
Strong written and verbal communication skills
Track record of over-achieving quota and excellent teamwork skills

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