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Account Manager

2 months ago

Columbia, United States Prosegur Full time
Account Manager

Prosegur Security is looking for a Field Service Account Manager in the Columbia, MD area with a strong work ethic and is dedicated to a specific customer. This Account Manager is responsible for operations that are supporting the customer. Quality customer service skills are required. Prosegur is one of the largest security providers in the world. We are looking for Security professionals who want to grow and develop professionally in our organization.

Full Time
Hourly: $26 hr

Essential Functions:
Responsible for security operations and customer contract services for the Guarding division
Maintain performance and operate within fiscal parameters; strong P&L management is a must
Ensure and maintain sound audit procedures complying with governmental regulations
Recruit and interview new employees to meet the needs of our guarding clients.
Execute operations and training while maintaining the sound discipline of corporate procedures
Regularly meet with customers to ensure mutual goals and objectives are met
Develop client relations and secure new business opportunities
Establish the scheduling requirements for employees/agents under their supervision. Makes assignments to assure that positions are covered and that the Client is being served in accordance with their needs. Responsible for placing staff due to call-offs and time off requested.
Train staff, and disciplines, evaluate and document employee performance. Provides direction for employees through appropriate communication. Issues disciplinary action and makes a corrective action plan to assist employees in altering their behavior. Commends employees for outstanding achievement.
Prepare reports, investigates, respond to questions, and provides documentation.
Follow all safety rules. Observes and report any unsafe or hazardous conditions immediately to the proper authority.
May be requested to perform other duties as assigned based on situational needs or client activity.
Qualifications:

5 years of experience successfully managing a business portfolio with P&L responsibility in the manned guarding business is required
Bachelor's degree preferred, but not required
Experience coordinating & leading new customer start-ups
Strong ability to multi-task and prioritize urgent staffing needs
Proven experience in establishing strong relationships with community-based methods
Strong networking and relationship-building experience
Excellent written and verbal communication skills
Self-starter, with the ability to thrive in a fast-paced environment
Demonstrated proficiency with programs like Microsoft Office, Scheduling system (Winteam), and ATS (OCR) systems
Ability to work independently and with a team
Positive, solution-focused attitude
Excellent verbal and written communication skills
Excellent interpersonal skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to act with integrity, professionalism, and confidentiality
Thorough knowledge of employment-related laws and regulations
Proficient with Microsoft Office Suite or related software.
Proficiency with or the ability to quickly learn the organization's HRIS and talent management systems.
License: MD# 22-PLUSG17809
#MID123

Prosegur is a world leader in the private security industry. Through its five business lines —Prosegur Security, Prosegur Cash, Prosegur Alarms, Cipher and Prosegur AVOS — it offers companies, households and retail businesses a security that they can trust, based on the most advanced solutions in the market. With presence on the five continents, Prosegur currently has a team of more than 150,000 employees. The company channels its social action through the Prosegur Foundation that works in four lines of activity: education, inclusion of people with disabilities into the job market, corporate volunteering and the promotion of culture.

Prosegur is an equal-opportunity employer and values diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, the status of being transgender, sexual orientation, age, marital status, veteran status, or disability status.