Assessor (Case Manager, Outreach)

2 weeks ago


Bronx, United States Essen Medical Associates Full time

Job Summary

The Assessor is responsible to perform intake screening on all incoming members. The incumbent will utilize internal and state operating standards to screen, evaluate members’ needs based on eligibility, qualifying condition and appropriateness. The assessor will also complete the DOH’s initial appropriateness within the allotted timeframe (30 days).



Role and Responsibilities


As part of the outreach and intake team, the assessor will:

Build relationship and collaborate with Outreach Specialists and other Essen’s divisions to accurately perform intake screenings on all new enrolled members.
Complete all intake screenings timely. Evaluate and identify members’ appropriateness based on chronic conditions and needs. Assess situations that may be potentially harmful to the client. Collect member’s information for enrollment encounter notes and initial appropriateness.
Commute and see potential members in their home and community, as well as in-office
Document all outreach and enrollment encounter notes in the lead health home system (FCM or BAHN) and electronic health record system (eCares).
Maintain excellent communication and effective working relationships with house call and office staff – including medical assistant, office managers, physicians and other health care providers.
Complies with all Essen’s CMA, DOH and LHH standard of outreach and enrollment practices.
Work as a team with the department to ensure the delivery quality of care services is provided to the member in the outreach and enrollment stage.
Participate in all supervision, training, and staff meetings.
Perform any other duties as assigned.


Qualifications and Education Requirements

Minimum of a Bachelor’s degree in social science human services or master’s degree in a field of human services, social work and social sciences.
Minimum of one-year professional experience working in outreach or care coordination.
Knowledge of health home, mental health, substance use outpatient programs, referral agencies, and client resources.
Ability to relate to people from diverse backgrounds with multiple individual and systemic barriers to success
Effective verbal and written communication skills
Ability to engage professionally with members, staff, and external collaborators
Ability to prioritize tasks, exercise sound judgment and maintain confidentiality with sensitive information
Proficient in understanding of basic Microsoft office applications and computer skills.


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