Case Worker

2 weeks ago

Bronx, United States Neighborhood SHOPP Full time

THE NEIGHBORHOOD SELF HELP BY OLDER PERSONS PROJECT, INC.

975 KELLY STREET SUITE 401 BRONX, NEW YORK 10459-3477

Position Available

Job Title: Case Worker - Case Management Program

Supervisor: Program Director

Job Status: Full Time / 35hrs per week

Job Location: Hybrid in Office/ and Work from Home

Salary Range: $55k - $60k /Exempt

Founded in 1980, Neighborhood Self Help by Older Persons Project (SHOPP) is a non-profit social service agency located in the Bronx serving older adults and families caring for an ill, frail, or disabled loved one. SHOPP’s mission is based on the philosophy of self-help. We believe that older adults are capable of helping themselves and helping others improve their capacity to deal with the physical, emotional, social, and financial challenges they face as they age.

SHOPP has several service programs that includes Community Care Network Program (CCNP); VIP Elder Justice; NY Connects of the Bronx; Case Management & Friendly Visiting Program; Caregivers Program, Lafayette Estates NORC Program; Older Adult Centers: Casa Boricua, Leon, Soundview, and Guess.

The Neighborhood SHOPP Case Management Program aims to maintain and assist homebound older adults living independently in the community and reduce social isolation. The Case Worker will serve as a valuable resource to supplement staff resources and meet the organization's needs. Services but not limited to include identifying needs through a comprehensive intake and assessment process and
determining eligibility for NYC Aging-funded in-home services such as home-delivered meals, EISEP, and other supportive services. The Case Worker will also manage a caseload when staff coverage is needed and will assist periodically with expanding community engagement efforts to establish connections for Friendly Visiting recruitment. The Case Worker reports directly to the CMP Assistant Program Director.

**Qualifications and Skills**

The position requires a Baccalaureate Degree in Social Work from an accredited school and experience in a social service setting. This position requires a strong understanding of the importance of volunteer programs and their impact on nonprofit organizations, supporting individuals who may be isolated and improving the quality of life for individuals. Essential competencies, knowledge, and skills include
advocacy, care coordination, communication, problem-solving, collaborative teamwork, dedication to empowerment, and strength-based social work practice. The ability to work with a diverse population and showcase the ability to work independently and collaboratively, displaying problem-solving skills. Bilingual skills in Spanish are helpful. Computer literacy is mandatory, and knowledge of STARS is also helpful. The Case Worker position requires fieldwork in the South Bronx, which may require walking up and down stairs and working outdoors in different weather conditions. All staff must be able to travel and report to the office at least 2-3x a week or otherwise requested and attend in-person training, meetings, or events.

The **CMP Case Worker** is specifically responsible for the following:

- Establish helping relationships with participants of the agency;
- Elicit and evaluate the client’s presenting problem;
- Determine program eligibility and appropriateness;
- Prioritize intakes that present crisis and bring the information to the attention of the PD/AD;
- Document the details of the preliminary screening in STARS and submit the intake for

assignment;
- Complete accurate EISEP Home Care cost-share worksheet tool;
- Make necessary referrals via calls to vendors as well as through STARS;
- Conduct the 24 hr./ 15-day follow-up phone calls for the initial authorization of Home Delivered

Meals;
- Monitor the Queue daily for missed meals to monitor the client’s safety;
- Comply with the NYC AGING Case Management Standards when interacting with

consumers and performing other job functions;
- Maintain and complete well-written documentation in the client's case records;
- Complete worker logs/ daily units and other administrative requirements;
- Participate in SHOPP staff training programs, staff meetings, and other meetings as assigned;
- Communicate and collaborate with service providers;
- Provide information and referral to other SHOPP programs and appropriate community agencies

for resources and assistance;
- Maintain a short-term caseload, perform initial assessments of the client's needs, and develop

care plan goals when coverage is needed;
- Assist older adults with Benefit and Entitlement Assistance;
- Collaborate with SHOPP Outreach team and Volunteer Service Manager to assist with

expanding volunteer efforts;
- Participate in outreach efforts, such as Community Fairs and Community Board meetings, etc.

that may occur after business hours or on weekends;
- Involvement in a supervisory relationship with the PD/AD and Volunteer Service Manager

(VSM);
- Perform other tasks as assigned

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