Case Manager Supervisor
3 weeks ago
Job Description:
The Case Manager Supervisor is responsible for supervising a team of Case Managers, ensuring incoming referrals and reassignments are processed in a timely fashion and in compliance with NYPCC and OMH regulatory policies.
This position requires weekly travel to NYPCC's Child and Family Mental Health Centers located at:
579 Courtlandt Avenue, Bronx, NY
102 Pilling Street, Brooklyn, NY
2857 Linden Boulevard, Brooklyn, NY
Responsibilities:
Participate in the day-to-day clinical, task, and administrative supervision to Case Managers
Assist in the training of new Case Managers as part of their onboarding process
Supervise and educate staff members around advocacy, assessment, service planning, creating linkages/referrals and ongoing documentation and monitoring of Electronic Health Records
Provide guidance on handling referrals or clients
Assign incoming referrals to Case Management team for processing
Ensure team is assigning clients to therapists in a timely manner while making sure all therapists have a reasonable caseload at all times
Coordinate reassignment efforts
Perform other duties as assigned by Supervisor
Qualifications:
Bilingual; fluent in English and Spanish
MUST be able to travel to all clinics, weekly
Completion of degree or diploma in social work or social services is preferred
A minimum of 3 years of experience in patient intake or medical office administration
Strong affinity for customer service
3 years of experience using an EHR system
Exceptional customer service skills
Excellent verbal and written communication skills
Excellent organizational and time management skills
Problem-solving skills and the ability to multi-task with attention to detail
Working knowledge of PSYCKES and EPACES
Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint
Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality
Able to work well in a fast-paced environment
Passionate about NYPCC’s mission and values
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