Case Manager Supervisor

3 weeks ago


The Bronx New York, United States New York Psychotherapy and Counseling Center Full time
Job Description

Job Description:

The Case Manager Supervisor is responsible for supervising a team of Case Managers, ensuring incoming referrals and reassignments are processed in a timely fashion and in compliance with NYPCC and OMH regulatory policies.

This position requires weekly travel to NYPCC's Child and Family Mental Health Centers located at:

579 Courtlandt Avenue, Bronx, NY

102 Pilling Street, Brooklyn, NY

2857 Linden Boulevard, Brooklyn, NY

Responsibilities:

Participate in the day-to-day clinical, task, and administrative supervision to Case Managers

Assist in the training of new Case Managers as part of their onboarding process

Supervise and educate staff members around advocacy, assessment, service planning, creating linkages/referrals and ongoing documentation and monitoring of Electronic Health Records

Provide guidance on handling referrals or clients

Assign incoming referrals to Case Management team for processing

Ensure team is assigning clients to therapists in a timely manner while making sure all therapists have a reasonable caseload at all times

Coordinate reassignment efforts

Perform other duties as assigned by Supervisor

Qualifications:

Bilingual; fluent in English and Spanish

MUST be able to travel to all clinics, weekly

Completion of degree or diploma in social work or social services is preferred

A minimum of 3 years of experience in patient intake or medical office administration

Strong affinity for customer service

3 years of experience using an EHR system

Exceptional customer service skills

Excellent verbal and written communication skills

Excellent organizational and time management skills

Problem-solving skills and the ability to multi-task with attention to detail

Working knowledge of PSYCKES and EPACES

Proficient in Microsoft Office, including Outlook, Word, Excel, and PowerPoint

Maintains a positive attitude and is friendly, upbeat, and has a great “can do” personality

Able to work well in a fast-paced environment

Passionate about NYPCC’s mission and values



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