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Customer Support and Reception Associate

2 months ago

St Charles, United States Clarke Full time

Clarke is proud to be an environmentally responsible mosquito control products and services company protecting public health and supporting quality of life in communities all around the world with effective and sustainable solutions for mosquito management.

We are a dynamic and innovative company dedicated to our customers. We pride ourselves on our customer-centric approach and are committed to creating a positive and welcoming environment for our customers and coworkers.

Position Overview: We are seeking a friendly, organized, and professional Customer Support and Reception Associate to join our team in our Corporate office. The ideal candidate will be the first point of contact for our customers and visitors, providing exceptional customer service and administrative support. You will be a critical part of the team that represents our brand and maintain strong relationships with our customers.

If you have excellent communication skills, a positive attitude, and a passion for helping others, we want to hear from you

Key Responsibilities:

  • Handle customer inquiries, provide information about products and services, and resolve issues promptly
  • Resolve product or service problems by clarifying the customer complaint determining the cause of the problem, explaining the best solution, and following up to ensure resolution
  • Process and track customer orders to ensure timely and accurate delivery
  • Greet and welcome visitors and customers
  • Answer and direct incoming calls to the appropriate departments
  • Communicate with facilities department to maintain our corporate office to ensure a clean and organized office as well as kitchen areas
  • Maintain inventory of office/kitchen/building supplies. Reconcile monthly expenses for the department
  • Coordinate mail distribution and manage incoming and outgoing correspondence
  • Organize meetings, schedule facility tours, room setup, and order lunches

Qualifications:

  • High school diploma or equivalent; additional education/certification in office administration is a plus
  • Proven experience as a customer service representative, receptionist, or similar role
  • Excellent verbal and written communication skills
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Strong organizational and multitasking abilities
  • Friendly and professional demeanor
  • Ability to handle sensitive and confidential information with discretion
  • Customer-focused with a proactive approach to problem-solving

Our business hours are 8 am to 5 pm Monday through Friday. We have a casual (yes, that means jeans and t-shirts are welcome) dress environment.Top of Form

We offer an excellent benefit package and paid time off begins accruing immediately after hire

Working at Clarke, you will have the opportunity to grow personally and professionally. You will learn from some of the most talented people in the field and make an impact on the world around us. With Clarke, you join an innovative and passionate team where people are the heart and soul of the organization, working together to create an environment where the employees thrive and nature flourishes.

Clarke is proud to be an equal opportunity employer and a drug free workplace