HVAC Customer Service Representative

2 weeks ago

Beach Park, United States KERN HEATING & COOLING Full time
Kern Heating & Cooling in Beach Park, IL is looking to hire a full-time HVAC Customer Service Representative - CSR to help keep our customers happy and our office running smoothly. Do you love talking on the phone? Are you organized and efficient? Would you like to work with an established company that invests in your future? If so, please read on

This customer care position earns a competitive wage of $13 - $19 per hour. We provide excellent benefits and perks, including health, dental, a 401(k) with a company match, paid time off (PTO), paid holidays, and birthdays off. Additionally, we offer this position a company gas card and flexible scheduling If this sounds like the right opportunity for you, apply to join our office team today

ABOUT KERN HEATING & COOLING

Since 1936, Kern Heating & Cooling Co. has been a household name in the Beach Park area for our top-of-the-line heating and cooling services. We want to do what is right for our customers as we install, service, and repair state-of-the-art air conditioning, heating, and ventilation systems. Everyone wins when you provide good, honest work. We keep on growing because our customers can trust that we only hire the best of the best - we work hard and we don't cut corners. Our team is family, and we are always there to help each other out on difficult tasks.

We are a family-owned company that believes in a good work-life balance. At Kern Heating & Cooling, we believe that success starts from the bottom, so we provide comprehensive training to all of our employees. We plan a variety of company outings to help our employees build life-long friendships with each other. Our team works hard and we want to show them our appreciation by providing competitive pay, benefits, and perks.

A DAY IN THE LIFE OF AN HVAC CUSTOMER SERVICE REPRESENTATIVE - CSR

In this customer care position, you play a huge role in the day-to-day operations of our company Each day, you arrive at the office ready to answer every question and fix any issue our customers have. As phone calls come in, you promptly answer and actively listen to everything you're told, making sure every client feels heard and understood.

You also place outgoing phone calls to customers to set up appointments, follow up on unsold jobs, and generate work for technicians. Organized and efficient, you also order parts, process warranties, and reach out to our maintenance agreement customers to set up their appointments. You love assisting our customers while helping our business succeed

QUALIFICATIONS FOR AN HVAC CUSTOMER SERVICE REPRESENTATIVE - CSR
  • Excellent customer service skills
  • Ability to professionally address customer issues and concerns

HVAC experience would be a plus. Knowledge about ServiceTitan dispatch software would also be beneficial. Do you have a positive, go-getter attitude? Are you an exceptional communicator? Do you have great attention to detail? Can you easily keep multiple tasks on track? Do you have great phone etiquette? If yes, you might just be perfect for this customer care position

WORK SCHEDULE FOR AN HVAC CUSTOMER SERVICE REPRESENTATIVE - CSR

This position typically works Monday - Friday, 8 AM - 4 PM but scheduling is flexible

ARE YOU READY TO JOIN OUR OFFICE TEAM?

If you feel that you would be right for this customer care job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you

Location: 60099

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