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Customer Service Representative

2 months ago

Naperville, United States TEKsystems Full time

*Description:*

*Handle customer issues and complaints, investigating and resolving them in a timely manner to achieve customer satisfaction.

*Handling inbound calls from customers

*Responsible for troubleshooting products- most of them are easy fixes that can be solved over the phone, some outbound calls will be required

*Resolve customer issues in a timely and consistent manner

*Answer incoming phone calls, respond to emails and Online Chat

*Process orders and payments

*Input warranty records in Warranty Database

*Manage time and productivity to meet daily individual and team targets

*Communication with other departments to address any cross-departmental issues

*Skills:*

Customer service, order entry, logistics

*Top Skills Details:*

Customer service,order entry,logistics

*Additional Skills & Qualifications:*

-must be able to learn quickly and RETAIN INFORMATION
-active listening skills
-open to feedback
-attention to detail
-tech savvy: outlook. email, Microsoft Office

*Experience Level:*

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.