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Head of Operations

2 months ago

eden prairie, United States Optum Bank Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.


As Head of Operations for Optum Bank, you will play a pivotal role in overseeing operational activities, driving growth, and ensuring operational excellence across consumer and commercial lending and accounts, including lending and depository services. Your key areas of focus will include:

  • Strategic Leadership: Develop and execute growth strategies, establish performance benchmarks, and drive operational effectiveness. Must collaborate with the Senior Leadership team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the strategic objectives of the organization
  • Risk Management: Safeguard operational integrity while adhering to regulatory requirements and best practices
  • Stakeholder Collaboration: Work closely with internal and external stakeholders, including the Board of Directors, shareholders, customers, and employees
  • Innovation and Customer Focus: Foster a forward-thinking, customer-centric approach to operations


In addition, this role will consist of operational oversight and ongoing development, strengthening operational initiatives and be accountable for implementing growth strategies, establishing benchmarks, driving operational effectiveness. To succeed in this role, you need to work well with all bank leaders and operational functions, inside and outside Optum Bank. The ideal candidate is strategic, collaborative, determined, and customer oriented.


If you are located in Eden Prairie, MN or Draper, UT, you will have the flexibility to work remotely*, as well as work in the office as you take on some tough challenges.


Primary Responsibilities:

  • Implement strategies and lead operational delivery across new and existing commercial, consumer, and strategies and optimize the bank’s current operational capabilities
  • Work with executive leaders and the management team to create and communicate the vision and strategy to achieve bank and operational goals
  • Learn about internal and external initiatives, external partnerships, and business goals, and act as a thought partner and trusted advisor to business leaders
  • Work with appropriate partners to provide alternative solutions to meet project objectives, benefits, and success measures
  • Work effectively and independently in a changing and complex environment, focusing on problem-solving, teamwork, innovation, and excellence
  • Gain an in-depth knowledge of internal and external initiatives, external partnerships and business goals serving as a thought partner and trusted adviser to business leaders


You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


Required Qualifications:

  • 8+ years of senior leadership experience
  • 5+ years of experience with bank operations
  • 5+ years in commercial/consumer lending operations card ops, loan servicing
  • 5+ years in leading loan operations management and oversight of consumer and commercial loans operations staff


Preferred Qualifications:

  • Experience managing a large multi-million-dollar budget with demonstrated results
  • Solid knowledge of the regulatory and compliance environment for lending operations, including risk management, audit, and governance best practices
  • Solid background in bank operations, including retail, back office, cash management and fraud
  • Proven track record of success in the collections industry
  • Proven capability to partner with heads of business areas to create solid partnerships across the enterprise while delivering on critical lending objectives
  • Proven ability to identify key performance indicators (KPIs) and establish performance benchmarks to monitor and measure operational success
  • Proven excellent communication skills and the ability to effectively communicate upward to executive management and program sponsors
  • Proven effective time management and prioritization skills


*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.