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Subaru Service Advisor

4 months ago

Sterling, United States Stohlman Subaru of Sterling Full time

Stohlman Automotive, Inc. is looking for talented, detail-oriented, and dedicated professionals to join our team.

At Stohlman, we continually strive to provide an outstanding customer experience as well as a healthy workplace environment. We want our employees to be successful.

If you are a hard-working, self-motivated individual with the ability to get along with others, we are looking for you.

Stohlman Automotive, Inc. is a premier organization. We own and operate 3 innovative Dealership locations in Tysons Corner and Sterling, VA representing the Volkswagen and Subaru brands.

Stohlman Subaru has been family-owned and operated for over 75 years. We are one of the leading Subaru retailers in the district in customer satisfaction and service volume.

Please apply if you are looking to join a great team that will value your time, skillset and helps you grow

At Stohlman, we offer:
• Competitive Compensation
• 401K Plan with employer match
• Affordable health, dental, vision, and disability insurance plans
• Paid holidays, vacation, and sick leave
• Employee discounts on vehicle sales, parts, and service.
• Annual Longevity Bonus

Responsibilities

  • Oversee service orders and flow of the service drive. Ensure that customers receive prompt, courteous, and effective service

  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.

  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

  • Ensure the daily inventory of technicians' time is consistently sold to service customers

  • Distribute work between technicians efficiently

  • Answer technical questions about vehicle problems, warranties, services, and repairs

  • Maintain Customer Success Index at or above company standards

  • Assist in diagnosing vehicle problems; order parts and tools as necessary

  • Reinforces company policies and adheres to company standards

  • Encourages compliance with applicable laws and regulations

Qualifications

  • Dealership/ Automotive experience preferred

  • Organized and friendly personality

  • Demonstrated ability to manage others

  • Time management skills

  • Fantastic communication skills with your customers

  • Professional, well-groomed personal appearance

  • Consistent record of service and sales success

  • Strong record of positive customer satisfaction results

  • Team-oriented and self-motivated

  • Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.