Current jobs related to Contact Center Administrator - oklahoma city - Paycom Payroll Llc

  • Contact Center Representative

    3 weeks ago

    Kansas City, Missouri, United States KC CARE Health Center Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Contact Center Representative to join our team at KC CARE Health Center. As a Contact Center Representative, you will be responsible for providing exceptional customer service to patients and families, answering and directing calls, and performing various administrative tasks.Key...

  • Contact Center Operations Manager

    4 weeks ago

    Oklahoma City, Oklahoma, United States ISN Full time

    {"title": "Operations Site Manager", "description": "Job DescriptionISN Corporation is seeking a highly skilled Operations Site Manager to oversee the operations of a large, high-volume government omni-channel contact center. This individual will ensure adequate staff at all times and plan and execute all operations of a high-volume contact...

  • Contact Center Representative

    1 week ago

    Oklahoma City, Oklahoma, United States Mercy Full time

    We're seeking a skilled Contact Center Representative to join our team at Mercy. As a Contact Center Representative, you will be responsible for scheduling patient appointments and taking patient messages for Mercy Clinics. You will deliver excellent customer service using exceptional telephone etiquette, while providing patients with general information...

  • Contact Center Representative

    2 weeks ago

    Kansas City, Missouri, United States KC CARE Health Center Full time

    Job Title: Contact Center RepresentativeAt KC CARE Health Center, we are seeking a highly skilled and compassionate Contact Center Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our patients and families.Key Responsibilities:Schedule patient appointments and...

  • Senior Contact Center Representative

    4 weeks ago

    Oklahoma City, Oklahoma, United States University of Oklahoma Full time

    Job Title: Senior Contact Center SpecialistAre you passionate about delivering exceptional customer service and making a meaningful impact in public service? We're seeking a highly skilled Senior Contact Center Specialist to join our team at the University of Oklahoma's Center for Public Management (OU CPM).Job Summary:The Senior Contact Center Specialist...

  • Contact Center Representative

    3 weeks ago

    Kansas City, Missouri, United States KC CARE Health Center Full time

    Job SummaryWe are seeking a highly skilled and compassionate Contact Center Representative to join our team at KC CARE Health Center. As a Contact Center Representative, you will be the first point of contact for patients and families, providing exceptional service and support in a fast-paced and dynamic environment.Key ResponsibilitiesSchedule patient...

  • Contact Center Operations Manager

    2 weeks ago

    Foster City, California, United States QuinStreet Full time

    Job Title: Contact Center Operations ManagerQuinStreet is a leading provider of digital media solutions, and we are seeking a highly skilled Contact Center Operations Manager to join our team.The successful candidate will be responsible for overseeing the technical management of our Five9 telephony system and ensuring seamless coordination between our...

  • Contact Center Training Specialist

    2 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Contact Center Training SpecialistAt Hackensack Meridian Health, we are committed to delivering exceptional patient care and service. As a Contact Center Training Specialist, you will play a critical role in ensuring our Patient Access Center staff have the skills and knowledge they need to meet the needs of our patients.Key...

  • Contact Center Access Specialist

    2 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Contact Center Access SpecialistAt Hackensack Meridian Health, we are committed to delivering exceptional patient care and experiences. As a Contact Center Access Specialist, you will play a critical role in maintaining and updating provider templates across all specialties within the Patient Access Center (PAC).Key Responsibilities:Configure and...

  • Contact Center Training Specialist

    4 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    Job Title: Contact Center Training SpecialistAbout the Role:We are seeking a highly skilled Contact Center Training Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will be responsible for developing and delivering training programs to ensure our staff provides exceptional service to our...

  • Contact Center Representative

    1 month ago

    Kansas City, United States KC CARE Health Center Full time

    DescriptionPOSITION SUMMARY The Contact Center Representative answers and fields various types of calls while being familiar with the different KC CARE departments. Responsibilities include scheduling patient appointments, data entry, knowledge of provider schedules, transferring calls to the appropriate party, and other assigned daily tasks. KC CARE CULTURE...

  • Bilingual Contact Center Representative

    4 weeks ago

    Jefferson City, Missouri, United States Jackson Electric Membership Cooperation Full time

    Job Title: Bilingual Contact Center RepresentativeWe are seeking a highly skilled and bilingual contact center representative to join our team at Jackson Electric Membership Corporation. As a key member of our customer service team, you will be responsible for providing exceptional service to our members, answering their questions, and resolving their issues...

  • Contact Center Training Specialist

    5 months ago

    Neptune City, United States Hackensack Meridian Health Full time

    Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...

  • Network Operations Center Administrator

    4 weeks ago

    Oklahoma City, United States OU Health Full time

    Position Title:Network Operations Center Administrator Department:Information Systems Job Description: General Description: The Network Operations Center (NOC) Administrator will provide support for technology related monitoring and engage in incident management and resolution. Responsibilities include initial assessment, triage, research, and resolution of...

  • Contact Center Representative

    4 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleWe are seeking a highly skilled Contact Center Representative to join our team at Hackensack Meridian Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our patients and families, ensuring that their needs are met and exceeded.Key ResponsibilitiesAnswer incoming calls, emails, and...

  • Webex Contact Center Developer

    2 weeks ago

    Culver City, United States Diverse Lynx Full time

    Essential Skills: Webex Cisco contact center Configuration Desirable Skills: design, Setup and configuration of Cisco Webex Contact Center Enterprise. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the...

  • Contact Center Access Specialist

    1 month ago

    Neptune City, United States Hackensack Meridian Health Full time

    Overview Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives - and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one...

  • Contact Center Access Specialist

    2 weeks ago

    Neptune City, New Jersey, United States Hackensack Meridian Health Full time

    About the RoleWe are seeking a highly skilled Contact Center Access Specialist to join our team at Hackensack Meridian Health. As a key member of our Patient Access Center, you will play a critical role in maintaining and updating provider templates across all specialties.Your primary responsibility will be to ensure that templates are built and maintained...

  • Contact Center Operations Analyst II

    2 weeks ago

    Jefferson City, Missouri, United States Centene Corporation Full time

    Job Title: Contact Center Operations Analyst IIJoin Centene Corporation, a diversified national organization, as a Customer Care professional and be part of a team that changes everything for our 28 million members.We offer a comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement,...

  • Contact Center Operations Analyst II

    3 weeks ago

    Jefferson City, Missouri, United States Centene Corporation Full time

    Job Title: Contact Center Operations Analyst IIJoin Centene Corporation, a diversified national organization, as a Customer Care professional and be part of a team that changes everything for our 28 million members.We offer a comprehensive benefits package, including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement,...

Contact Center Administrator

2 months ago

oklahoma city, United States Paycom Payroll Llc Full time
Job Description

Manages and maintains the Contact Center infrastructure of the corporation. Assists with Contact Center & Call Manager corporate deployments and related hardware and software; documents the network and telecommunications infrastructure, and works to maximize up time and efficiency.

RESPONSIBILITIES

Telecom/Networking:

  • Establishes network and telecommunications specifications by conferring with users; analyzing workflow, access, information, and security requirements; network administration, including interface configuration and management strategies.
  • Establishes network and Contact Center system by evaluating network and telecommunication performance issues including availability, utilization, throughput, and latency; planning and executing the selection, installation, configuration, and testing of equipment; defining network and telecommunications policies and procedures; establishing data and voice connectivity.
  • Maintains Licensing, organization, and settings for Contact Center Agents.
  • Maintains network and telecommunications performance by monitoring and analysis, and performance tuning; troubleshooting network and telecommunications problems; escalating problems to vendor.
  • Secures network and telecommunications systems by developing access, monitoring, control, and evaluation; maintaining documentation.
  • Prepares users by designing and conducting training programs; providing references and support.
  • Upgrades network and systems by conferring with vendors; developing, testing, evaluating, and installing enhancements.
  • Meets financial requirements by submitting information for budgets; monitoring expenses.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Protects organization's value by keeping information confidential.
  • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Documentation:

  • Documents specific duties, activities, problems solved and issues resolved
  • Assists in the documentation of the network, applications and resources on the network in conjunction with the public service staff.
  • Performs training.

Miscellaneous:

  • Attends meetings and serves on committees, as requested
  • Coordinate with the Trainer to set up and take down Cyberschool equipment, as well as any other equipment needed for meetings
  • Coordinates with upper management to setup new offices as needed.
  • Regular attendance as required
  • Performs additional duties and assignments as requested
  • Some Travel Required

Education/Certification:

  • Bachelor Degree

Experience:

  • 1+ year of network/telecom administration.

Knowledge of:

  • Layer 2/3 Protocols
  • LAN/WAN TCP/IP, MPLS, BGP, VPN
  • Cisco Call Manager
  • Call Manager Express
  • VOIP, SIP, PRI, MGCP, H.323
  • Network Administration and Implementation
  • Emerging technology trends

Skills/Abilities:

  • Evaluate critical systems, prioritize workflow and determine solutions
  • Excellent written and verbal communication skills
  • Interpret and apply laws, regulations and policies
  • Provide technical assistance for computer problems
  • Read and understand technical manuals
  • Work for extended time at keyboard/terminal
  • Maintain effective working relationships with supervisor and coworkers
  • Work flexible hours, including weekends and evenings

Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc

#LI-Hybrid

BENEFITS: QUALIFICATIONS: