Current jobs related to Front Office Manager - South - Westin Arlington Gateway

  • Dental Front Office Coordinator

    2 weeks ago

    South Woodstock, Connecticut, United States Park Creek Dental Care Llc Full time

    We are seeking a highly motivated and organized Dental Front Office Coordinator to join our team at Park Creek Dental Care Llc. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and ensuring seamless office operations.About the Role:Provide top-notch patient service by greeting and welcoming patients,...

  • Front office Coordinator and Billing Manager

    2 days ago

    South Hill, United States Restore Physical Therapy PS Full time

    Job DescriptionJob DescriptionJob Summary• Front office coordination scheduling and phones.• Performs coding, billing and accounts receivables duties, including data entry of charges, payments and adjustmentsGeneral Accountabilities and Front office CoordinationCollects and audits patient charge slips and reports.Obtains missing information, such as...

  • Relief Desk Agent/ Front Office Supervisor

    1 week ago

    South San Francisco, California, United States OCI Hospitality Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Relief Desk Agent/Front Office Supervisor at Comfort Inn & Suites SFO Airport North. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a smooth arrival and departure experience for our...

  • Front Desk Operations Supervisor

    2 weeks ago

    South Bend, Indiana, United States Embassy Suites by Hilton Full time

    The Embassy Suites by Hilton South Bend is seeking a highly motivated and experienced professional to fill the role of Front Office Manager. This exciting opportunity offers the chance to join a dynamic team and contribute to the success of our hotel.About the Job:The Front Office Manager is responsible for directing and administering all aspects of front...

  • Front End Assistant Manager

    1 week ago

    South Boston, Virginia, United States Food Lion Full time

    About the RoleWe are seeking an experienced Front End Assistant Manager to join our team at Food Lion. As a key member of our front-end staff, you will be responsible for delivering exceptional customer service, managing the front end of the store, and maintaining a safe and clean environment.Key Responsibilities:Provide excellent customer service and...

  • Front Desk Supervisor

    3 months ago

    South San Francisco, United States Hilton Hotels & Resorts Full time

    As a Front Desk Supervisor, you report to the Director of Operations and your main roles and responsibilities are essentially specific to the following: Oversee and manage the front desk operations by completing a checklist of important daily tasks, Front Desk, Supervisor, Operations, Hospitality, Office Manager, Director

  • Part-Time Office Manager

    4 weeks ago

    South Boston, United States Massachusetts Nonprofit Network Inc Full time

    Can you imagine not being able to read an email? Or not knowing how to sign your name legibly? That is the reality for 32,000,000 people in the United States. In Massachusetts alone, 17% of adults are considered at risk for difficulties using and comprehending print material. At First Literacy, we are committed to helping adults in Massachusetts improve...

  • Front Desk Clerk

    4 weeks ago

    South Padre Island, United States Isla Grand Beach Resort Full time

    DescriptionHotel Front Desk We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.To be successful as a hotel front desk, you...

  • Front Desk Clerk

    4 weeks ago

    South Padre Island, United States Isla Grand Beach Resort Full time

    DescriptionHotel Front Desk We are looking for a well-groomed, friendly hotel front desk to be responsible for welcoming guests, managing online and telephonic bookings, and verifying guests' payment methods during check-in. You should have a pleasant and professional disposition with guests and other hotel staff.To be successful as a hotel front desk, you...

  • Office and Internet Sales Specialist

    1 week ago

    South Houston, Texas, United States Alltex Staffing Personnel Full time

    Job Description:As an Office and Internet Sales Specialist, you will play a vital role in supporting our team's growth and daily operations. Your primary responsibilities will focus on customer service, front office, and internet sales.Main Responsibilities:Customer Service: Build relationships with existing customers, respond to inquiries, and provide...

  • Front-of-House Operations Manager

    2 weeks ago

    South San Francisco, California, United States Shihadeh Investments Inc Full time

    Job OverviewWe are seeking a skilled and experienced Front-of-House Operations Manager to support our front-of-house team at Amoura Restaurant. The ideal candidate will have a strong background in hospitality, excellent communication skills, and the ability to work well under pressure.About UsAmoura Restaurant is a family-owned establishment specializing in...

  • Front Desk Supervisor, Holiday Inn and Suites, South Charleston WV

    2 months ago

    South Charleston, United States Remington Full time

    What you will be doing Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators. Have complete understanding of Front Office staff's roles and duties and be able to perform...

  • Front Desk Manager

    13 hours ago

    South Miami Heights, United States Amped Fitness Full time

    Job DescriptionJob DescriptionJoin the Amped Fitness Team as Our Front Desk managerAre you an energetic, outgoing, and enthusiastic individual who thrives in a fast-paced environment? Do you have a passion for creating memorable experiences and making people feel welcome? If so, we want YOU to be the face of Amped Fitness!Position: Director of Energy and...

  • Front Office Administrator

    3 weeks ago

    South Houston, Texas, United States Alltex Staffing Personnel Full time

    Are you a highly motivated and detail-oriented individual looking for a challenging role? Do you have experience in a fast-paced office environment and excellent Customer Service skills? We are seeking an experienced Customer Service/Data Entry professional to join our team at Alltex Staffing Personnel.Job Responsibilities:Administrative tasks including...

  • Office Manager

    2 days ago

    South Dennis, United States Durfee Plumbing & Heating LLC Part time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingCompetitive CompensationCareers AdvancementJob SummaryWe are seeking an Office Manager to join our team. In this role, you will coordinate all administrative duties and office procedures, ensuring the workplace operates smoothly and efficiently. Your responsibilities will include scheduling...

  • Office Manager

    2 days ago

    South Plainfield, United States DutyServe Inc Full time

    Job DescriptionJob DescriptionOffice ManagerWe are currently seeking to hire an Office Manager to join our team! You will be responsible for managing the office needs of a small company and an ideal candidate either has some sales experience for generating new business or they have a personality suited for connecting with people.Responsibilities:Manage the...

  • Office Support Professional

    1 week ago

    South Houston, Texas, United States Alltex Staffing Personnel Full time

    Job Summary: An experienced Customer Service/Front Office Representative is needed to join our team. The ideal candidate will have experience selling products and services, excellent customer service skills, and advanced proficiency in Microsoft Office products.">Responsibilities:">">Customer Service: Provide exceptional customer service, respond to customer...

  • Front Desk

    2 days ago

    South Lake Tahoe, United States Cortes Insurance Agency Inc Full time

    Job DescriptionJob DescriptionWe are looking for a pleasant Front Desk Representative to undertake receptionist and clerical duties at the desk of our agency’s office located in South Lake Tahoe, California. This is opening is for a long-term position.The ideal candidate will have a friendly personality while also being very responsible, disciplined, and...

  • Office Operations Manager

    1 week ago

    South Dennis, Massachusetts, United States Durfee Plumbing & Heating LLC Full time

    Durfee Plumbing & Heating LLC is looking for an experienced Office Operations Manager to oversee the daily operations of our office. In this role, you will be responsible for maintaining office equipment, managing office supplies, and ensuring the overall efficiency of our office procedures.Key Responsibilities:Design and implement efficient office systems...

  • Front Desk Customer Service Representative

    3 weeks ago

    South Hill, Virginia, United States Aimbridge Hospitality Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Agent at Fairfield Inn and Suites South Hill. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and memorable.

Front Office Manager

4 weeks ago

South, United States Westin Arlington Gateway Full time
Compensation Type: Yearly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

The Westin Arlington Gateway is perfectly located two blocks from the Ballston Metro Station, offering guests the convenience of reaching the nation’s Capital in just minutes. See historic monuments and museums, shop trendy Georgetown, slip in a round of golf after your meetings, or enjoy a day in DuPont Circle just a metro ride away. The hotel features 338 modern guestrooms (including 14 suites) with modern amenities.

Overview:

The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Responsibilities:
  • Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
  • Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
  • Carry a cell phone at all times.
  • Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
  • Develop employee morale and ensure training of Guest Services personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.
  • Attend daily and monthly Rooms Merchandizing meetings.
  • Participate in required M.O.D. program as scheduled
  • Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis
  • Prepare employee Schedule according to business forecast, payroll budget guidelines and productivity requirements.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Maintain Highgate Hotel S.O.P.'s regarding Purchase Orders, vouchering of invoices and checkbook accounting.
  • Ensure that Wage Progress, Productivity and the Ten Day Forecast are completed on a timely basis according to Highgate Hotel S.O.P.'s.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
  • Work closely with Accounting on follow-up items, i.e., returned checks, rejected credit cards, employee discrepancies, etc.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor proper operation of the P.B.X. console and ensure that employees maintain Highgate Hotel S.O.P.'s in its use.
  • Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
  • Ensure implementation of all Highgate Hotel policies and house rules. Understand hospitality terms.
  • Ensure sign off of all Service Standards by Position for Guest Services staff.
  • Assist in preparation of revenue and occupancy forecasting.
  • Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
  • Must maintain constant communication with Housekeeping, Reservations and the Credit Manager..
  • Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Follow and enforce all Highgate Hotel credit policies.
  • Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees.
  • Maintain and monitor "Lost and Found" procedures and policies according to Highgate Hotel standards.
  • Establish and maintain key control system.
  • Ensure participation within department for monthly Highgate Hotel team meeting.
  • Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores.
  • Monitor all V.I.P.'s, special guests and requests.
  • Maintain required pars of all front office and stationary supplies.
  • Review daily Front Office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest Request log on a daily basis.
Qualifications:
  • At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 1 year of related experience.
  • Supervisory experience required.
  • The ability to demonstrate exceptional Customer Service Skills.
  • Must be proficient in Windows and Microsoft Office.
  • Able to work long hours as sometimes required.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Participate in M.O.D. coverage as required.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which include wearing nametags.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.