SMIT Service Desk SRM Technician

1 month ago

Virginia Beach, United States Leidos Full time

Description


The SMIT Service Desk SRM Team has an opening for an experienced technician to work in our Norfolk, VA office. The Service Request Management teams receive a wide variety of requests from Contract Technical Representatives (CTR) including access to applications, software enhancements, computer upgrades and new mobile phones. These types of requests are categorized as a ‘request for service’ and the Service Request Management teams identifies the process to handle service requests as ‘request fulfillment’.

Primary Responsibilities:

As a Service Desk SRM Technician, you will:

  • Create and update computer objects in Microsoft Active Directory.
  • Create and update functional accounts and mailboxes in Microsoft Active Directory.
  • Support administration of network share folders through the addition and removal of share administrators.
  • Reactivation/deactivation of user accounts including the transfer of user mailbox and data.
  • Addition and removal of VIP and EVIP status including storage increase/decrease, mailbox transfers, and profile updates.
  • Answer internal and external customer inquiries concerning submitted Service Requests via either by email or telephone.
  • Schedule Field Service to perform a customer's requested move within a site.
  • Take action on any customer issue and or coordinate the escalation of the issue to the applicable internal team for corrective action.
  • Successfully resolve technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Participates in projects for process or quality improvements.


Basic Qualifications:

  • High school education or equivalent and 1-3 years general experience, or equivalent combination of experience and college level education
  • Minimum of 6 months of tenure with the NMCI Service Desk
  • Individuals on a Performance Improvement Plan or Attendance Warning will not be considered
  • 8570 certification - CompTIA Security +CE
  • Three months or more experience supporting NNPI and/or SIPR in a Tier 1 role.
  • Ability to attain Flank Speed Tier 1.5 qualification within 30 days.
  • Superior skills in both written and verbal communication.
  • Proficiency with Microsoft PowerShell
  • Strong problem-solving skills.
  • Advanced knowledge of computer and networking technology.
  • Ability to effectively document issues, troubleshooting steps, and resolutions implemented.
  • Understands NMCI internal structure, processes and tools.
  • Proficient with HPSM ticketing and Knowledge Management System.
  • Must be a US Citizen.
  • Able to work assigned shifts as needed, including overnights and weekends.


Preferred Qualifications:

  • Candidates Bachelor's degree in Computer Science, Engineering, Business, or related IT or equivalent work experience 2 years of experience on NMCI Service Desk
  • Candidates with fewer than 4 attendance occurrences in a rolling 90-day period
  • Candidates with strong metrics in PAR and AHT
  • Proactive learner who takes ownership of their own growth and career development

Rate $53k-$55k


Original Posting Date:2024-06-21

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range -

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

  • Service Desk Technician

    1 month ago

    Virginia Beach, United States General Dynamics Information Technology Full time

    Help Desk Technician Transform technology into opportunity as a  Service Desk Technician  with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As...

  • Operations Support Technician

    4 weeks ago

    Virginia Beach, United States Leidos Full time

    Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport (SMIT) portion of NGEN, the Leidos team will deliver the core backbone of the Navy-Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately, Leidos will support the Navy...

  • Service desk Analyst

    2 weeks ago

    Virginia Beach, United States Fortis Solutions Group Full time

    Job DetailsLevel Experienced Job Location Virginia Beach, VA - Virginia Beach, VA Position Type Full Time Education Level High School Travel Percentage Up to 20% Job Shift Office Job Category Information Technology Description As the Service Desk Analyst, you will serve as the first point of contact and provide support to end users for desktop application,...

  • Automotive Technician

    2 months ago

    Virginia Beach, United States BMW Dealer Technician Opportunities Full time

    Company DescriptionCheckered Flag BMW, located in Virginia Beach, VA has immediate opportunities for technicians with 3-5 years of experience to become part of the BMW Family!Job DescriptionAs a BMW Technician, you will be responsible for performing diagnoses, repairs, and maintenance work for customer and dealership vehicles. You’ll be at the forefront of...

  • Information Assurance Engineer, Sr.

    4 weeks ago

    Virginia, United States Leidos Full time

    Description More About the Role: Leidos is seeking an Information Assurance (IA) Engineer Senior to support Assessment and Authorization (A&A) Navy Qualified Validation (NQV) related efforts for the Service Management, Integration, and Transport (SMIT) contract. SMIT is the largest IT services program for the Navy. Under the SMIT contract, the Leidos team...

  • Automotive Technician

    3 weeks ago

    Virginia Beach, United States BMW Dealer Technician Opportunities Full time

    Company DescriptionJoin the team at Checkered Flag BMW, a leading automotive company located in Virginia Beach, VA, and embark on an exciting career as a BMW Technician. Are you a passionate and skilled individual with 3-5 years of experience in automotive repair? This is your chance to become part of the BMW Family and work on The Ultimate Driving...

  • Service Desk Operations Manager

    4 weeks ago

    Virginia Beach, United States Home Interior Services Full time

    Overview As a Service Desk Operations Manager, you will be responsible for the strategic direction and leadership for the overall Service Desk support operations, including staff and service administration. You will effectively and efficiently manage the development and direction of the operational team in order to drive the growth of revenue and technical...

  • Service Desk Operations Manager

    1 month ago

    Virginia Beach, United States ePlus Technology, inc. Full time

    Overview As a Service Desk Operations Manager, you will be responsible for the strategic direction and leadership for the overall Service Desk support operations, including staff and service administration. You will effectively and efficiently manage the development and direction of the operational team in order to drive the growth of revenue and technical...

  • Service Desk Operations Manager

    4 weeks ago

    Virginia Beach, United States ePlus Technology, inc. Full time

    Overview As a Service Desk Operations Manager, you will be responsible for the strategic direction and leadership for the overall Service Desk support operations, including staff and service administration. You will effectively and efficiently manage the development and direction of the operational team in order to drive the growth of revenue and technical...

  • Service Desk Operations Manager

    7 days ago

    Virginia Beach, United States ePlus Full time

    Overview As a Service Desk Operations Manager, you will be responsible for the strategic direction and leadership for the overall Service Desk support operations, including staff and service administration. You will effectively and efficiently manage the development and direction of the operational team in order to drive the growth of revenue and technical...

  • Front Desk Agent

    3 weeks ago

    Virginia Beach, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

    * / * / * Front Desk Agent HIRING NOW! MULTIPLE OPENINGS! $12/hr Job Summary: VSA is looking hire exceptional talent to become a part of an exceptional team! The Full-time and Part-time Front Desk Agents provide service to customers, answers inquiries pertaining to the hotel, registration of guests and travel directions. The Front Desk Agent is responsible...

  • Help Desk Technician

    2 weeks ago

    Newport Beach, United States Insight Global Full time

    Position: Help Desk Technician Location: Newport Beach, CA (hybrid 3 days per week onsite)Duration: 6 month - on rolling contract (extensions up to 2+ years)Compensation: $21-27/hour **Must be able to work on W2 from day oneDesired Experience2 years of professional experience with ServiceNowAbility to diagnose computer hardware and softwareAbility to...

  • Front Desk Agent

    2 months ago

    Virginia Beach, United States Best Western Center Inn Full time

    Job DescriptionJob DescriptionBenefits/PerksFlexible SchedulingIncentive ProgramJob SummaryWe are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining...

  • Lead Registered Behavior Technician

    7 days ago

    Virginia Beach, United States Maxim Healthcare Service Full time

    The Lead Behavioral Technician works with the BCBA to develop programs, goals, care plans, and other materials for clients. Additionally, the Lead Behavioral Technician will also participate in training new Behavioral Technicians and supporting existing Behavioral Technicians. Essential Duties and Responsibilities: - Delivers Applied Behavior Analysis (ABA)...

  • Front Desk Supervisor

    2 months ago

    Virginia Beach, United States VIRGINIA BEACH HOTEL ASSOCIATION Full time

    * / * / * Front Desk Supervisor HIRING NOW! MULTIPLE POSITIONS AVAILABLE $13/hr Job Summary: The Front Desk Supervisor is a liaison between all operational departments relating to the Owners/guests vacation experience. Provides an enjoyable vacation experience from check in to check out. Assists Resort Management in maximizing Resort inventory, average...

  • Help Desk Technician

    3 weeks ago

    Newport Beach, United States Insight Global Full time

    Position: Help Desk Technician Location: Newport Beach, CA (hybrid 3 days per week onsite)Duration: 6 month - on rolling contract (extensions up to 2+ years)Compensation: $21-27/hour **Must be able to work on W2 from day oneDesired Experience2 years of professional experience with ServiceNowAbility to diagnose computer hardware and softwareAbility to...

  • Help Desk Technician

    3 weeks ago

    Newport Beach, United States Insight Global Full time

    Position: Help Desk Technician Location: Newport Beach, CA (hybrid 3 days per week onsite)Duration: 6 month - on rolling contract (extensions up to 2+ years)Compensation: $21-27/hour **Must be able to work on W2 from day oneDesired Experience2 years of professional experience with ServiceNowAbility to diagnose computer hardware and softwareAbility to...

  • Quick Service Technician

    2 months ago

    Virginia Beach, United States RK Chevrolet Full time

    Job DescriptionJob DescriptionJob Summary:RK Chevrolet, a reputable auto repair shop in Virginia Beach, Virginia, is seeking a skilled and dedicated Quick Service Technician to join our team. This is a full-time role with a competitive hourly pay of $15 per hour, paid weekly. As a Quick Service Technician, you will be responsible for performing a variety of...

  • Service Desk Tech

    4 weeks ago

    Vero Beach, United States Kavaliro Full time

    We are seeking highly skilled and motivated Service Desk Technicians to join our team in Viera, FL. The ideal candidates will have three plus years of experience in a Service Desk role, along with relevant certifications and a strong ITIL foundation. Key Responsibilities: Provide technical support and troubleshooting for hardware, software, and network...

  • Help Desk Representative

    9 hours ago

    Virginia Beach, United States TECHEAD Full time

    TECHEAD is celebrating over thirty-five years of incredible heritage, talent, and accomplishments! To learn more about TECHEAD, visit us at TECHEAD.com or on Glassdoor. Help Desk Representative ~ 12+ month contract ~ On-site ~ Virginia Beach, VAPermanent residents only, no C2C considered.TECHEAD is looking for candidates to support the local Service Desk...