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Help Desk Technician
1 month ago
Position: Help Desk Technician
Location: Newport Beach, CA (hybrid 3 days per week onsite)
Duration: 6 month - on rolling contract (extensions up to 2+ years)
Compensation: $21-27/hour
**Must be able to work on W2 from day one
Desired Experience
- 2 years of professional experience with ServiceNow
- Ability to diagnose computer hardware and software
- Ability to communicate well with c suite executives
- Microsoft 365 experience
Day-to-Day Responsibilities
A help desk specialist starts their day by sorting through emails and voicemails to prioritize urgent tech issues. They review the ticketing system for overnight reports and attend a team meeting to align on daily goals. The morning is spent responding to user inquiries, troubleshooting, and documenting resolutions. Open tickets are followed up to ensure progress, and complex cases are escalated to specialized IT team members. Post-lunch, the specialist conducts user training sessions for new software or hardware and manages routine workstation maintenance. They handle account management tasks like password resets and permission changes. Support continues with assistance provided via phone, email, or direct visits. The knowledge base is regularly updated with new guides and FAQs. Equipment setups for new hires or meeting spaces are also managed. The day wraps up with a final ticketing system check to prepare for the next day's tasks.