Service Desk Technician

2 weeks ago

Virginia Beach, United States General Dynamics Information Technology Full time

Help Desk Technician

Transform technology into opportunity as a  Service Desk Technician  with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a  Service Desk Technician,  you will help ensure today is safe and tomorrow is smarter. Our work depends on  Service Desk Technician  joining our team to support USSOCOM.

HOW A HELP DESK TECHNICIAN WILL MAKE AN IMPACT

monitors vital servers for possible outages. creates user accounts on various networks. assists in resolving client related issues, coordinating with both Help Desk, Networking, and Tier III personnel. Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues. Performs the administrative operation and maintenance of printer server hardware and software. Manages and images client computers. Maintains baseline configurations and performs modification of configuration settings. Institutes troubleshooting and incident response procedures

WHAT YOU’LL NEED TO SUCCEED:

Education:  High School Diploma/GED with 6 years of related experience, or associate degree with 4 years of experience, or bachelor's degree with 2 years of experience. Preferred Skills/Experience: 2-5 years of directly related experience in Service Desk administration and analysis.Security+ CE Certification required; DoD compliance .01M appliesWindows 10 Operating System experienceRequires a strong working knowledge of information systems and application fundamentalsExcellent troubleshooting and problem solving skills1 Year DoD experience Clearance Level:  TS/SCI (Required) Required Certification(s): Security+ CE Certification required; DoD compliance .01M applies. Location : On Customer Site US Citizenship:  Required Additional :Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activityITIL Foundations Certification desiredPursues ongoing education in technical topicsMicrosoft Active Directory / Exchange experienceMicrosoft Office / Outlook experience

GDIT IS YOUR PLACE:

K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career. Professional growth opportunities including paid education and certifications. Cutting-edge technology you can learn from Rest and recharge with paid vacation and holidays

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