Front Office Coordinator

3 weeks ago

Knoxville, United States Tennessee Orthopaedic Clinics Full time
Tennessee Orthopaedic Alliance is one of the nation's largest orthopedic networks. TOA offers comprehensive medical and surgical treatment of bone, joint and soft tissue disorders. Our treatment is compassionate, conservative and prompt, providing patients with the specialized orthopedic care they deserve.

There are numerous reasons why TOA is an employer of choice; here are a few of them:

• Stability and Growth - TOA promotes long-term employment in positions as well as growth opportunities for those who want to further their career goals.

• Impact - TOA's team members use our careers - whether in our clinics or our business office - to make a positive difference in the community by building relationships and positively impacting patient lifestyles.

• Work Environment - The TOA team focuses on cultivating an excellent working environment; one of positivity, collaboration, job satisfaction, and engagement.

• Total Rewards - TOA offers competitive salaries based on the current East Tennessee wage market, plus a comprehensive benefit package, including Medical, Dental, Paid Time Off, Extended Illness Bank and more. Our 401(k) plan provides a company match, safe harbor match and profit-sharing match to go along with your contributions.

Description:

The Front Office Coordinator is the friendly and helpful face of TOA - generally, the first person who interacts with our patients and their families. The Front Office Coordinator sets the tone for a great patient visit by professionally and compassionately attending to the patients as they arrive for their appointment at TOA.

• Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.

• Work closely with clinical colleagues and administrative teammates to develop a cohesive, high performing team.

• Verify patient demographic information upon arrival.

• Update and change insurance information as appropriate

• Scan insurance cards and driver's licenses

• Collect copayments, coinsurances, deductibles, and balances

• Prep daily clinics for upcoming appointments and print related documents.

• Create an encounter for appointment and print

• Ensure that all documentation is scanned, and information entered accurately and swiftly

• Utilize Excel to balance end of day collections

Requirements

Here are some of the qualifications our successful candidates possess:

• Focused on Patient Satisfaction: Responds in a prompt and empathetic manner to meet patient needs; Seeks opportunity to exceed patient needs and expectations; Meets commitments; Provides positive and memorable patient experiences; Manages difficult customer situations with poise and professionalism.

• Teamwork: Balances team and individual responsibilities; Builds morale and supports everyone's efforts to succeed.

• Problem Solving: Identifies and resolves problems independently and in a timely manner; Develops alternative solutions when appropriate.

• Productivity: Meets or exceeds organizational productivity standards; Completes work in a timely manner; Works quickly, precisely, and meticulously; Monitors own work to ensure quality.

• Technology: Demonstrated proficiency with Microsoft Office programs such as Excel, Word, and Outlook. Demonstrated proficiency with EHR is helpful, and NextGen preferred.

• Attendance/Punctuality: Consistently arrives to work on time.

• Experience: Previous successful experience in a healthcare clinic/office environment or customer service role preferred, but not required

• Education: High School Diploma required

TOA is an equal opportunity employer. TOA conducts background checks on applicants who accept employment offers.

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