Help Desk Leaders
4 weeks ago
Help Desk Manager - At least 5 years of experience in the field or in a related area plus at least 1-3 years managerial experience. Familiar with a variety of the field’s concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users of applications. These personnel serve as the first point of contact for troubleshooting Tier-2 and Tier-3 hardware and software problems. Manages the staff and operations of a technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of the function and department processes.
Help Desk Supervisor - At least 3 years of experience in the field or in a related area plus at least 1 year of managerial experience. Familiar with a variety of the field’s concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users of applications. These personnel serve as the first point of contact for troubleshooting Tier-2 and Tier-3 hardware and software problems. Manages the staff and operations of a technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of the function and department processes.
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Help Desk Leaders
4 weeks ago
Norfolk, United States Cybrex LLC Full timeJob DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the...
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Help Desk Leaders
1 month ago
Norfolk, United States Cybrex LLC Full timeJob DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the...
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Help Desk Supervisor
8 hours ago
Norfolk, United States ManTech International Corporation Full timeFamiliar with a variety of the fields concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. Provides daily supervision and direction to staff who are re Help Desk, Supervisor, Help, Technology, Business Services
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Help Desk Supervisor
22 hours ago
Norfolk, Virginia, United States ManTech Full timeSecure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International , you'll help protect our national security while working on innovative projects that offer opportunities for advancement.Currently, ManTech is seeking a motivated, career...
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Help Desk Analyst
6 days ago
Norfolk, United States Endurance IT Services Full timeJob DescriptionJob DescriptionHelp Desk Analyst - Norfolk, VA (Onsite)Description The Help Desk Analyst will provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Handle customer complaints,...
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Help Desk Analyst 2
3 weeks ago
Norfolk, United States Crescens Full timeJob Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly fee....
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Help Desk Analyst 2
1 month ago
Norfolk, United States Crescens Full timeJob Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly fee....
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Help Desk Analyst 2
2 months ago
Norfolk, United States Crescens Inc. Full timeJob Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly...
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Help Desk Support Specialist
1 month ago
Norfolk, United States Cybrex LLC Full timeJob DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the...
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Help Desk Technician
2 days ago
Norfolk, United States Actalent Full timeOverview: We are seeking to hire a Help Desk Technician in a hybrid role for a long term contract. All 3 shifts are available. Description: Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and...
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Senior Help Desk Analyst
4 weeks ago
Norfolk, United States Cynet Systems Full timeJob Description: Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed. Level 1 tech gathers...
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Service Desk Technician
3 days ago
Norfolk, United States Premier Group Recruitment Full timeJob DescriptionJob DescriptionContract Role (through 2024) No C2C / Active Secret Clearance Required The Opportunity: We are seeking several Service Desk / Help Desk Technicians on behalf of our Norfolk, VA based client. Responsibilities will include: End-User Device Support: Provide first-level support for end-user devices, including desktops, laptops,...
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Norfolk, United States Athena Technology Group Full timeNMMES-012 - Help Desk Support Specialist II Requisition: 2024-01-007 Description/Job Summary Help Desk Support Specialist II Norfolk, VA Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: At least 2 years of experience in the field or in a related area. Job Description Support the...
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Team Leader- Federal Technical Support
6 days ago
Norfolk, United States CDW Full timetrue / / Team Leader- Federal Technical Support - Navy SMIT (East) **Team Leader- Federal Technical Support - Navy SMIT (East)at CDW Careers** **Job ID:** 21001869 **Updated:** May 24, 2021 **Location:** Norfolk, VA, United States Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one the largest IT services...
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Associate Team Leader
2 weeks ago
Norfolk, United States H&R Block Full timeJob Description: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our...
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Team Leader
3 days ago
Norfolk, United States Sentara Healthcare Full time**Sentara Health** is currently seeking a **Team Lead, Patient Access Representative **at our **Sentara Brock Cancer Center **in Norfolk, Virginia. **Hours/Shift**: Full-Time, Days, on call required and possible alternating weekends and holidays. **Sentara** Benefits**: - ** Join** our team!** Be a part of an excellent healthcare organization who cares...
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Type Desk Analyst
2 weeks ago
Norfolk, United States DMS International Full timeData Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative,...
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Type Desk Analyst
3 weeks ago
Norfolk, United States DMS International Full timeData Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative,...
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Type Desk Analyst
1 month ago
Norfolk, United States DMS International Full timeData Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative,...
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Service Desk and Helpdesk Support
4 days ago
Norfolk, United States Enterpryze Consulting Ltd. Full time**Service Desk and Helpdesk Support (Level 1), Cloud Operations Team - **Working Location**:Norfolk, VA, USA** - **Security Clearance**: NATO Secret** - **Language**:High proficiency level in English language **EXPERIENCE AND EDUCATION: **Essential Qualifications/Experience: - Strong understanding of end-user devices (desktops, laptops, tablets,...