Help Desk Leaders

1 week ago

Norfolk, United States Cybrex LLC Full time
Job DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the previously agreed upon salary. Positions are located in the Hampton Roads area and would follow the particular bases COVID protocols which might mean working remotely or on-site. It could also mean that at some time in the future any remote work would move to the activity you would be supporting. In several of these positions there are multiple experience levels required, which are noted below with any educational or experience requirements so please review position descriptions carefully, many positions will require certification under the Cyber Security Work Force (CSWF) program certification criteria specified in DoD 8570.01-M, in some cases they are noted in the position description in others the government has not yet made that determination, once known this information will be communicated to selected candidates, it would be safe to assume that at a minimum an IAT (Information Assurance Technical) Level II certification as specified in DoD 8570.01-M would be required:

Help Desk Manager - At least 5 years of experience in the field or in a related area plus at least 1-3 years managerial experience. Familiar with a variety of the fields concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users of applications. These personnel serve as the first point of contact for troubleshooting Tier-2 and Tier-3 hardware and software problems. Manages the staff and operations of a technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of the function and department processes.

Help Desk Supervisor - At least 3 years of experience in the field or in a related area plus at least 1 year of managerial experience. Familiar with a variety of the fields concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users of applications. These personnel serve as the first point of contact for troubleshooting Tier-2 and Tier-3 hardware and software problems. Manages the staff and operations of a technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of the function and department processes.

  • Help Desk Support Specialist

    7 days ago

    Norfolk, United States Akira Technologies Full time

    Job Description Job Description Akira Technologies is seeking a Help Desk Support Specialist to serve as an initial point of contact for troubleshooting hardware and software issues. The role will be supporting the Naval Sea Systems Command (NAVSEA) for the development and sustainment of shore-based ship maintenance and logistics automated information...

  • Help Desk Analyst 2

    1 week ago

    Norfolk, United States Crescens Full time

    Job Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly fee....

  • Help Desk Analyst 2

    Found in: Talent US C2 - 2 weeks ago

    Norfolk, United States Crescens Inc. Full time

    Job Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly...

  • Help Desk Support Specialist

    2 weeks ago

    Norfolk, United States Akira Technologies Inc. Full time

    Job DescriptionJob DescriptionAkira Technologies is seeking a Help Desk Support Specialist to serve as an initial point of contact for troubleshooting hardware and software issues. The role will be supporting the Naval Sea Systems Command (NAVSEA) for the development and sustainment of shore-based ship maintenance and logistics automated information systems....

  • Help Desk Support Specialist

    1 week ago

    Norfolk, United States Cybrex LLC Full time

    Job DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the...

  • Help Desk Support Specialist II with Security Clearance

    Found in: Dice One Red US C2 - 6 days ago

    Norfolk, United States Athena Technology Group Full time

    NMMES-012 - Help Desk Support Specialist II Requisition: 2024-01-007 Description/Job Summary Help Desk Support Specialist II Norfolk, VA Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: At least 2 years of experience in the field or in a related area. Job Description Support the...

  • Help Desk Support Specialist II

    5 days ago

    Norfolk, United States Athena Technology Group, Inc. Full time

    Job DescriptionJob DescriptionDescription/Job SummaryHelp Desk Support Specialist II Norfolk, VARequires US CitizenshipEmployment Term and Type: Regular, Full TimeRequired Security Clearance: SecretRequired Education: At least 2 years of experience in the field or in a related area.Job DescriptionSupport the Naval Sea Systems Command Code 03S (NAVSEA 03S)...

  • Help Desk Support Specialist II

    1 week ago

    Norfolk, United States Athena Technology Group, Inc. Full time

    Job DescriptionJob DescriptionDescription/Job SummaryHelp Desk Support Specialist II Norfolk, VARequires US CitizenshipEmployment Term and Type: Regular, Full TimeRequired Security Clearance: SecretRequired Education: At least 2 years of experience in the field or in a related area.Job DescriptionSupport the Naval Sea Systems Command Code 03S (NAVSEA 03S)...

  • Help Desk Support Specialist II with Security Clearance

    Found in: Dice One Red US C2 - 1 week ago

    Norfolk, United States Athena Technology Group Full time

    Help Desk Support Specialist II Description/Job Summary Help Desk Support Specialist II Norfolk, VA Requires US CitizenshipEmployment Term and Type: Regular, Full TimeRequired Security Clearance: SecretRequired Education: At least 2 years of experience in the field or in a related area. Job DescriptionSupport the Naval Sea Systems Command Code 03S (NAVSEA...

  • Help Desk Support Specialist II with Security Clearance

    Found in: Careerbuilder One Red US C2 - 4 days ago

    Norfolk, VA, United States Athena Technology Group Full time

    NMMES-012 - Help Desk Support Specialist II Requisition: 2024-01-007 Description/Job Summary Help Desk Support Specialist II Norfolk, VA Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: At least 2 years of experience in the field or in a related areaJob Description Support the Naval...

  • Type Desk Analyst

    3 days ago

    Norfolk, United States DMS International Full time

    Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative,...

  • Type Desk Analyst

    1 week ago

    Norfolk, United States CareerBuilder Full time

    Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative,...

  • Software Engineer/Analyst

    5 days ago

    Norfolk, United States Job Juncture Full time

    Job description: The Role As a dedicated Field Service Representative (FSR) Analyst for our work with the Department of Defense (DOD), you will be responsible for providing onsite support in the D.C. area, delivering direct assistance to users, and helping develop valuable workflows for analysts. You will also help facilitate collaboration across a global...

  • Software Engineer/Analyst

    1 week ago

    Norfolk, United States Affinity Executive Search Full time

    Job description: The Role As a dedicated Field Service Representative (FSR) Analyst for our work with the Department of Defense (DOD), you will be responsible for providing onsite support in the D.C. area, delivering direct assistance to users, and helping develop valuable workflows for analysts. You will also help facilitate collaboration across a global...

  • Fsr Analyst

    3 days ago

    Norfolk, United States DCI Solutions Full time

    DCI Job Requirement for: **FSR Analyst** Location: Norfolk, VA Serve as an FSR Analyst Work side-by-side with analysts to train and mentor users Troubleshoot technical issues and develop new use cases Solve unique and challenging problems Help facilitate collaboration across a global enterprise Provide desk-side training to analysts Train...

  • Software Engineer/Analyst

    1 week ago

    Norfolk, United States Job Juncture Full time

    Job Description Job description: The RoleAs a dedicated Field Service Representative (FSR) Analyst for our work with the Department of Defense (DOD), you will be responsible for providing onsite support in the D.C. area, delivering direct assistance to users, and helping develop valuable workflows for analysts. You will also help facilitate collaboration...

  • IT Customer Support Specialist

    Found in: Dice One Red US C2 - 1 week ago

    Norfolk, United States Chenega Corporation Full time

    Summary Come join a company that strives for Extraordinary People and Exceptional Performance ! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services' company, is looking for an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy's Commander, Operational...

  • Program Leader of Site Activities

    2 weeks ago

    Norfolk, United States Hope Unity Freedom Center Inc Full time

    Job DescriptionJob DescriptionDescription:Job DescriptionCompany OverviewThe Hope Unity and Freedom Center is a diverse team of professionals providing psychosocial day support to male and female adults with a primary mental health diagnosis, dual diagnosis, and/or a coexisting disorder. Our work helps to decrease psychiatric hospitalization and provide...

  • IT Customer Support Specialist

    Found in: Resume Library US A2 - 1 week ago

    Norfolk, Virginia, United States Chenega Corporation Full time

    Overview: Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Services & Federal Solutions, LLC, a Chenega Professional Services’ company, is looking for an  IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy’s Commander,...

  • Desktop Support Specialist

    1 week ago

    Norfolk, United States Endurance IT Services Full time

    Job DescriptionJob DescriptionDesktop Support Specialist - Norfolk (onsite)The Desktop Support Specialist provides local and remote end user support. They install, configure, maintain, and upgrade all microcomputer and peripheral equipment as needed to ensure standards and quality assurance levels are met.They are the first responders to IT Help Desk phone...