Help Desk Leaders

4 weeks ago


Norfolk, United States Cybrex LLC Full time
Job DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the previously agreed upon salary. Positions are located in the Hampton Roads area and would follow the particular bases COVID protocols which might mean working remotely or on-site. It could also mean that at some time in the future any remote work would move to the activity you would be supporting. In several of these positions there are multiple experience levels required, which are noted below with any educational or experience requirements so please review position descriptions carefully, many positions will require certification under the Cyber Security Work Force (CSWF) program certification criteria specified in DoD 8570.01-M, in some cases they are noted in the position description in others the government has not yet made that determination, once known this information will be communicated to selected candidates, it would be safe to assume that at a minimum an IAT (Information Assurance Technical) Level II certification as specified in DoD 8570.01-M would be required:

Help Desk Manager - At least 5 years of experience in the field or in a related area plus at least 1-3 years managerial experience. Familiar with a variety of the fields concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users of applications. These personnel serve as the first point of contact for troubleshooting Tier-2 and Tier-3 hardware and software problems. Manages the staff and operations of a technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of the function and department processes.

Help Desk Supervisor - At least 3 years of experience in the field or in a related area plus at least 1 year of managerial experience. Familiar with a variety of the fields concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. Provides daily supervision and direction to staff who are responsible for phone and in-person support to users of applications. These personnel serve as the first point of contact for troubleshooting Tier-2 and Tier-3 hardware and software problems. Manages the staff and operations of a technical help desk. Ensures team members are trained and coached on effective methods to research, troubleshoot, deliver solutions, and access the current product or technical updates. Implements and utilizes help desk systems and tools to identify, document, track and resolve reported problems. Identifies and gathers key metrics to analyze the help desk performance and identify problem areas. Develops and optimizes processes to achieve service level requirements and performance goals. May act as the escalation point and facilitator for severe, critical, or unique issues. Manages subordinate staff in the day-to-day performance of their jobs. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of the function and department processes.


  • Help Desk Leaders

    1 month ago


    Norfolk, United States Cybrex LLC Full time

    Job DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the...

  • Help Desk Leaders

    4 weeks ago


    Norfolk, United States Cybrex LLC Full time

    Cybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff.  This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts.  Upon a win the Contingent offer would become a permanent offer at the previously agreed upon...

  • Help Desk Supervisor

    7 hours ago


    Norfolk, United States ManTech International Corporation Full time

    Familiar with a variety of the fields concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. May lead and direct the work of others. Provides daily supervision and direction to staff who are re Help Desk, Supervisor, Help, Technology, Business Services

  • Help Desk Supervisor

    20 hours ago


    Norfolk, Virginia, United States ManTech Full time

    Secure our Nation, Ignite your FutureBecome an integral part of a diverse team while working at an Industry Leading Organization, where our employees come first. At ManTech International , you'll help protect our national security while working on innovative projects that offer opportunities for advancement.Currently, ManTech is seeking a motivated, career...

  • Help Desk Analyst

    6 days ago


    Norfolk, United States Endurance IT Services Full time

    Job DescriptionJob DescriptionHelp Desk Analyst - Norfolk, VA (Onsite)Description The Help Desk Analyst will provide technical assistance to computer system users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Handle customer complaints,...

  • Help Desk Analyst 2

    2 months ago


    Norfolk, United States Crescens Inc. Full time

    Job Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly...

  • Help Desk Analyst 2

    3 weeks ago


    Norfolk, United States Crescens Full time

    Job Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly fee....

  • Help Desk Analyst 2

    1 month ago


    Norfolk, United States Crescens Full time

    Job Title: Help Desk Analyst 2 Location: Norfolk, VA Duration: 9 Months contract Interviews: Initial Web based IVs conducted but IN PERSON maybe requested if mgr deems necessary Pls make sure your candidate is aware and agrees to being 100% ON SITE from Day One before submitting. Parking: Parking is NOT provided for contractors and there is a monthly fee....


  • Norfolk, United States Cybrex LLC Full time

    Job DescriptionJob DescriptionCybrex is in the process of bidding a new Cyber/IT Services Proposal and is sourcing for potential staff. This position is one of many where we are accepting applications, doing interviews and making contingent employment offers with negotiated salary amounts. Upon a win the Contingent offer would become a permanent offer at the...


  • Norfolk, United States Actalent Full time

    Overview: We are seeking to hire a Help Desk Technician in a hybrid role for a long term contract. All 3 shifts are available. Description: Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and...


  • Norfolk, United States Cynet Systems Full time

    Job Description: Filters Help Desk calls and provides basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing, and escalation to Level 2 and Level 3 support. May also escalate to IT applications support or call for outside vendor maintenance (Level 4), as needed. Level 1 tech gathers...


  • Norfolk, United States Premier Group Recruitment Full time

    Job DescriptionJob DescriptionContract Role (through 2024) No C2C / Active Secret Clearance Required The Opportunity: We are seeking several Service Desk / Help Desk Technicians on behalf of our Norfolk, VA based client. Responsibilities will include: End-User Device Support: Provide first-level support for end-user devices, including desktops, laptops,...


  • Norfolk, United States Athena Technology Group Full time

    NMMES-012 - Help Desk Support Specialist II Requisition: 2024-01-007 Description/Job Summary Help Desk Support Specialist II Norfolk, VA Requires US Citizenship Employment Term and Type: Regular, Full Time Required Security Clearance: Secret Required Education: At least 2 years of experience in the field or in a related area. Job Description Support the...


  • Norfolk, United States CDW Full time

    true / / Team Leader- Federal Technical Support - Navy SMIT (East) **Team Leader- Federal Technical Support - Navy SMIT (East)at CDW Careers** **Job ID:** 21001869 **Updated:** May 24, 2021 **Location:** Norfolk, VA, United States Next Generation Enterprise Network (NGEN) Service Management, Integration, and Transport (SMIT) is one the largest IT services...

  • Associate Team Leader

    2 weeks ago


    Norfolk, United States H&R Block Full time

    Job Description: At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a connected culture, valuing diversity and inclusion and making everyone feel like they belong. We strive to continuously improve our...

  • Team Leader

    3 days ago


    Norfolk, United States Sentara Healthcare Full time

    **Sentara Health** is currently seeking a **Team Lead, Patient Access Representative **at our **Sentara Brock Cancer Center **in Norfolk, Virginia. **Hours/Shift**: Full-Time, Days, on call required and possible alternating weekends and holidays. **Sentara** Benefits**: - ** Join** our team!** Be a part of an excellent healthcare organization who cares...

  • Type Desk Analyst

    2 weeks ago


    Norfolk, United States DMS International Full time

    Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative,...

  • Type Desk Analyst

    3 weeks ago


    Norfolk, United States DMS International Full time

    Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative,...

  • Type Desk Analyst

    1 month ago


    Norfolk, United States DMS International Full time

    Data Management Services, Inc. (dba: DMS International) is a professional services firm headquartered in Silver Spring, Maryland, with work locations throughout the continental United States. We prepare managers and executives to lead their workforce through customized learning solutions that drive the standards of an ever-changing world. We build creative,...

  • Shift Leader

    2 weeks ago


    Norfolk, United States Taco Bell Full time

    Shift Leader Norfolk, NE Live MAS! ... & Grow your Career at TACO BELL! "TOP FRANCHISE" 3 Years Running - Entrepreneur "100 Most Influential Companies" - Time Join one of the hottest global brands - with a top Franchisee - HAZA BELL! HAZA BELL has a track record of guest satisfaction, team satisfaction & internal career growth that lets your talents...