See more Collapse

PRO Services Specialist

2 months ago

Albany, United States Floor & Decor Full time

Pay Range

$16.00 - $21.00

Purpose:

Floor & Decor strives to be the one-stop destination for our professional clients (PRO customer) in the hard surface flooring contractor space. This position is focused on building relationships with our PRO customers and in turn earning their trust, while helping grow their business. This position reports to the PRO Services Manager and supports the execution of Floor and Decor's PRO priorities.

Primary responsibilities include understanding trends in the PRO Market, collaboration with the Installation Materials and Design Services departments in order to build the sales organization and serve our PRO customers.

Minimum Eligibility Requirements:

* High School diploma or equivalent. Associate Degree or higher is a plus.
* 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
* Strong written and verbal communication skills.
* Experience with Salesforce / CRM software is a plus.
* Bilingual in Spanish or the most dominant language in the Store trade-area is a plus.

Essential Job Functions:

Execute the PRO Services Blueprint to the highest levels to create a world class experience for our PRO Customers.

* Support the PRO desk in-store: phone calls, manage orders, order follow-up, customer support and escalations.
* Collaborate with the Store Team to identify PROs in our Store.
* Maintain extensive knowledge about Floor & Decor products.
* Train and support the Store Team on how to use our selling process.
* Understand our PRO business to educate our PRO customers and expand their participation.
* Offer and assist PROs to sign up for the PRO Premier Rewards Program, download and demonstrate the benefits of the PRO APP.
* Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
* Coordinate and assist with PRO Customers in-store activities.
* Collaborate in all store initiatives.
* Demonstrate ability to make effective program and benefit presentations.
* Must possess excellent customer service skills and be results oriented.
* Strong interpersonal skills to interact effectively at all levels and across diverse cultures.
* Ability to multi-task, meet deadlines, and work in a fast-paced environment.
* On occasion, in an effort to develop, travel to customer and PRO job sites with the Pro Services Manager to present F&D's benefits and capabilities.
* Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

Working Conditions (travel & environment)

This position is hourly, knowing it may include hours which could exceed eight hours in a day.

* May require travel up to 20%.
* While performing the duties of this job, the employee is occasionally exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
* Medium Work - Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Note: Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or based on any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.

Store Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

* Bonus opportunities at every level


* Career advancement opportunities


* Relocation opportunities across the country


* 401k with discretionary company match


* Employee Stock Purchase Plan


* Referral Bonus Program


* A personal holiday and Volunteer Time Off program


* Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)



Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

We have other current jobs related to this field that you can find below

  • Customer Service Specialist with German

    2 months ago

    Albany, United States Larioja Full time

    * Customer Service Specialist with German & English **Customer Service Specialist with German & English Barcelona** * Ref: 2772480 * Barcelona * Hace 5 horas Nueva! * 0 inscritos Jornada Completa - Contrato Indefinido - Retribucin sin especificar - Al menos 2 aos de experiencia Empresa **Page Personnel** * A growing, dynamic and international group of...

  • Customer Service Specialist with German

    2 months ago

    Albany, United States Trabajos Full time

    Oportunidad! Menos de 10 candidatos inscritos. **Customer Service Specialist with German & English Barcelona** Todo Barcelona, **03/11/2021** **Clasificada en** **Aptitudes** **1 vacante** **Descripcin de la oferta** Customer service specialist with German & English Descripcin de la oferta * You are responsible for the areas of: order processing,...

  • Retail Service Specialist>

    1 month ago

    Albany, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 1929 Central Ave [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership role in...

  • Retail Service Specialist>

    4 weeks ago

    Albany, United States O'Reilly Auto Parts Full time

    O'Reilly Automotive - 1704 East Oglethorpe Blvd [Store Manager] As a Retail Service Specialist at O'Reilly Automotive, you'll: Provide professional services while delivering an excellent customer service experience; Support the Store Manager and Assistant Manager in the areas of sales, customer service, store appearance and operations; Serve in a leadership...

  • Sales and Service Technician

    2 months ago

    Albany, United States ProLift Garage Doors of Albany Full time

    PROLIFT GARAGE DOOR OF ALBANY Pro Lift Garage Doors has been repairing and replacing overhead garage doors for the past 40 years. Our team of highly-trained technicians has the experience and expertise necessary to meet all of your garage door installation and service needs, whether the doors are for residential or commercial purposes. We are committed to...

  • Customer Service Specialist

    1 month ago

    Albany, United States AdaptHealth LLC Full time

    Job Type Full-time Description AdaptHealth Opportunity - Apply Today! At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients'...

  • IT Specialist

    1 month ago

    Albany, United States Princeton IT Services Full time

    Job DescriptionJob DescriptionJob Title: IT SpecialistLocation: Albany, NYJob Type : ContactSummary: IT SpecialistWorks in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a...

  • Logistical Services Specialist

    1 month ago

    Albany, United States Dougherty County School System Full time

    Position Type: Logistical Services Date Posted: 5/31/2024 Location: Logistical Services POSITION ANNOUNCEMENT Logistical Services Specialist May 31, 2024 POSITION: Logistical Services SpecialistLOCATION: Logistical Services DepartmentJOB SUMMARY: The Logistical Services Specialist assists with the daily operations of the Logistical Services department....

  • Store Customer Service Specialist

    5 days ago

    Albany, United States The Sherwin-Williams Company Full time

    This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and ensure...

  • Automotive Service Technician

    2 months ago

    Albany, United States South Pacific Tire Pros Full time

    $2500 SIGNING BONUS!South Pacific Tire Pros is seeking a motivated, positive and reliable Automotive Service Technician for a full-time position. Work schedule is Monday-Friday with weekends off.South Pacific Tire Pros is a team of professionals dedicated to serving the mid-Willamette Valley's automotive needs with honesty and integrity. We are a...

  • Service Advisor

    2 months ago

    Albany, United States South Pacific Tire Pros Full time

    South Pacific Tire Pros is seeking an enthusiastic and motivated Service Writer for a full-time position.South Pacific Tire Pros is a team of professionals dedicated to serving the Mid-Willamette Valley’s automotive needs with honesty and integrity. We are a family-owned and operated business and strive to make South Pacific not only a great place to do...

  • Marketing Services Specialist

    3 months ago

    Albany, United States Lumber Contacts Inc Full time

    Job DescriptionThe marketing specialist works closely with the marketing, sales and business development teams to find ways to market the company and its product offerings with innovative campaigns. Duties include researching target audiences, recording data from campaign results to add to future reports and overseeing a company's social media channels to...

  • GIS Specialist

    2 weeks ago

    Albany, United States Arcadis Full time

    Arcadis is seeking a GIS Specialist candidate to provide analytical and consulting support for US State Departments of Transportation. Arcadis is the world's leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets. We are more than 36, people, in over 70 countries, dedicated to improving quality...

  • Practice Specialist

    6 days ago

    Albany, United States Center for the Disability Services Foundation Full time

    Description The Center for Disability Services offers hope, innovation and achievement to the people we support. For 80 years, we have been one of upstate New York's largest providers of programs and services for individuals who have disabilities. Many of the innovative programs and vital services that we offer are not available elsewhere. We are searching...

  • Customer Service Specialist II

    1 month ago

    Albany, United States General Dynamics Information Technology Full time

    We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that's important.GDIT is your place. You make it your own by embracing autonomy, seizing...

  • Marketing Services Specialist

    2 months ago

    Albany, United States Lumber Contacts Inc Full time

    Job Description The marketing specialist works closely with the marketing, sales and business development teams to find ways to market the company and its product offerings with innovative campaigns. Duties include researching target audiences, recording data from campaign results to add to future reports and overseeing a company's social media channels to...

  • Marketing Services Specialist

    4 weeks ago

    Albany, United States Lumber Contacts, Inc Full time

    Job DescriptionJob DescriptionThe marketing specialist works closely with the marketing, sales and business development teams to find ways to market the company and its product offerings with innovative campaigns. Duties include researching target audiences, recording data from campaign results to add to future reports and overseeing a company’s social...

  • Administrative Specialist 1/trainee

    3 weeks ago

    Albany, United States Information Technology Services, Office of Full time

    NYS HELPS: Administrative Specialist Trainee 1 (equated to salary grade 13)* - A bachelor’s degree or higher Administrative Specialist Trainee 2 (equated to a salary grade 14)* - A bachelor's degree and one year of professional experience providing administrative and staff support to executives, program managers and staff, boards, or commissions by...

  • IT Specialist

    3 weeks ago

    Albany, United States Albany ENT & Allergy Services, PC Full time

    Description Albany ENT & Allergy Services seeks a candidate with basic experience supporting a Windows-based environment. This candidate must have some hands-on experience, excellent customer service, basic troubleshooting skills, and the ability to manage end-user and leadership relationships. The IT specialist requires broad skills in domain...

  • Administrative Specialist 1/trainee, Ref #7688

    4 weeks ago

    Albany, United States Information Technology Services, Office of Full time

    **Minimum Qualifications** NYS HELPS: Administrative Specialist Trainee 1 (equated to salary grade 13)* - A bachelor’s degree or higher Administrative Specialist Trainee 2 (equated to a salary grade 14)* - A bachelor's degree and one year of professional experience providing administrative and staff support to executives, program managers and staff,...