UTS - Temporary I-9 Specialist at NC State

4 weeks ago


Raleigh, United States North Carolina State University Full time

The HR Service Center Specialist provides front-line customer service to individuals (including employees and faculty as well as external customers) who contact HR for assistance including assisting newly-hired employees/customers completing Form I-9. This position greets customers warmly, identifies customer question(s) and underlying needs, and if the customer needs to complete an I-9, the Specialist identifies the appropriate employee record in the University's electronic I-9 system (I-9 Guardian by LawLogix), reviews appropriate identification documents provided by the employee corresponding to federal requirements, and assists the new employee in accurately completing the I-9 form electronically. Customer service is provided in-person, by phone, by email, and by HRNow. The individual will also help in August with the peak season I-9 processing in Room 101 of Administrative Services II.

Note: This is a customer-facing role and will be working in proximity to customers on a daily basis. The position entails work that must be completed onsite between 8:00am - 5:00pm Monday through Friday. Remote/hybrid schedules are not available; but will consider regular part-time schedules if necessary.

Is Time Limited No If Yes, Appointment Length

Department Information

Job City & State Raleigh, NC Department

System Information

Classification Title Temporary-Clerical Working Title UTS - Temporary I-9 Specialist at NC State

Position Information

Requirements and Preferences

Work Schedule Monday - Friday, 8 am - 5 pm, 40 hours per week. Other Work/Responsibilities

The work will be fast-paced at times with new customers often immediately following preceding customers including balancing customer inquiries by phone, in-person, email, and system simultaneously at times. As part of the HR Service Center, may take on additional duties/responsibilities to support the HR Service Center or other UHR operations as needed.

Minimum Experience/Education

* High school diploma or equivalent

Department Required Skills

* Strong customer service and communication skills, and must be able to express oneself clearly and concisely in oral and written form to a wide variety of customers with varied communication styles.
* Ability to handle a high volume of work with accuracy and attention to detail.
* Demonstrated resourcefulness with the ability to search for, identify, and share information with customers.
* Ability to use general computer/office technology such as PC/laptop, email/Gmail, webcams, scanners, and calendars.
* Technical aptitude and ability, especially the ability to quickly learn and independently use complex software applications/systems such as HRNow (ServiceNow), I-9 Guardian, and PeopleSoft HRIS.
* Ability to multitask effectively.
* A track record of reliability and dependability with the demonstrated ability to consistently work set schedules.
* Ability to work effectively and collaboratively in a team-oriented operation/environment.

Preferred Years Experience, Skills, Training, Education

* Previous experience completing, auditing, and correcting I-9 forms.
* Direct prior experience using the I-9 Guardian electronic I-9 system.
* Prior experience with ServiceNow HR portal

Required License or Certification

N/A

Valid NC Driver's License required? No Commercial Driver's License Required? No

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