Student Account Services Representative

4 weeks ago

Lake Worth, United States Palm Beach State College Full time
Join our team

What We Offer

At Palm Beach State College, you will discover a place where ideas come to life and the heartbeat of a county begins. By joining us, you will be exposed to professionals from across the U.S. and abroad who are the strivers, reinventors, explorers, and influencers dedicated to developing talent that fills the most needed workforce roles. As the Panthers, we embrace a community of belonging, caring, and connection for our students and employees. We seek creative individuals to help PBSC fulfill its mission of inspiring hope, advancing skills, and transforming lives.

About this role
Responsible for a variety of general accounting functions and researching student accounts for refund issuance, appeals, and financial aid payment. Maintains and coordinates the payment of tuition and corresponding records. Handles disbursement of student funds and records monetary transactions. Responsible for reconciliation of daily work and deposit of funds.

What a day of a Student Account Services Representative looks like:
  • Receives funds from students, employees, and customers, to include checks, cash and credit card transactions.
  • Compares totals for cash management system reconciliation and verification. Reconciles balance sheet accounts, including all adjusting work, matching and reconciling source documents. Checks available budget balances, requests transfer if needed.
  • Researches student accounts to include refund issuance, refund appeals, and financial aid payments. Disburses student funds and records monetary transactions.
  • Designs routine spreadsheets, sets up routine formulas and functions with some links.
  • Prepares vouchers for incoming invoices and submits to accounts payable for processing.
  • Reviews and processes tuition waiver requests.
  • Responds to inquiries from students, employees, and other college regarding a variety of questions, including clarification of College or campus policy and procedures.
  • Processes stop payments and reissues checks to students
  • Reviews revenue generating contracts for complete payment of amounts received.
  • Processes and sends invoices to third party payers. Follows up on unpaid accounts.
  • Performs other job-related duties as assigned.

We'd love to talk to you if you have the following:

Education and Experience:
  • High school diploma or GED
  • Two years of related experience

Knowledge of:
  • Microsoft Office Professional or similar application

Skilled in:
  • Attention to detail while maintaining effective time and task management
  • Delivering a high level of customer service

Ability to:
  • Effectively communicate verbally and in writing on a regular basis with internal and external customers, build relationships, manage customer expectations and take responsibility for a high level of service
  • Interact in a positive manner with diverse populations and varying education levels of students, faculty, staff, and the public

Licenses, Registration, Certifications, or Special Requirements:
  • Regular physical attendance required

Preferred but not required:

Education and Experience:
  • Associates Degree

Work Environment and Physical Demand:
  • Reach and grasp objects
  • Stoop, bend, kneel, crouch, or crawl
  • Use of video display terminal
  • Use of manual dexterity and fine motor skills
  • Communicate information orally and in writing
  • Receive and understand information through oral and written communication
  • Proofread and check documents for accuracy

This job description is intended to be generic in nature and describe the essential functions of the job. It is not an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities, and overtime eligibility may vary based on the specific tasks assigned to the position.

Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority. Certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in the employment by the state and its political subdivisions and are encouraged to apply for the positions being filled.

The minimum base pay for this position starts at $17.47 hourly; however, the offer may vary based on the candidate's education and experience.

Wait, there is more
  • Culture: Be part of an inclusive, Panther First environment where every role has a purpose, and employees have a sense of belonging.
  • Education Benefits: Tuition fee waiver at PBSC, tuition reimbursement, degree recognition award, educational leave, and more. Public Service Loan Forgiveness institution.
  • Health and Wellness: Medical, dental, vision, disability, life insurance, parental leave, and more.
  • Generous Time Off: Vacation, sick leave, holidays, and spring and winter breaks offering additional paid time off.
  • Panther Perks: Potential remote or hybrid opportunities, wellness programs, and apps related to stress management, nutrition, meditation, and more.
  • Professional Development: Leadership programs, professional learning workshops, and more.
  • Retirement Investments: State retirement plan options and voluntary 403(b) and 457 plans.
READY TO APPLY? Here's your application preparation

Please review the following information to apply for a position at Palm Beach State College:
  • Carefully review the minimum qualifications advertised for the available position, as only applicants meeting the minimum requirements will be considered.
  • Background Check/ Drug Screen may be required based on the specific requirements of the position for which the application is being submitted. Employment is contingent upon passing a drug test and completing a criminal background investigation.
  • An essential goal of the Office of Human Resources is to respond to all applicants once a selection is made. Please take notice of the position closing date advertised. Whenever positions are filled, the Office of Human Resources responds to all applicants who have submitted applications.
  • The College conducts its employment activity within the State of Florida except for occasional brief and temporary pre-approved periods related to college travel.

Application Deadline
This position is open until filled

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