Student Account Services Director
2 days ago
Estimated Salary: $120,000 - $180,000 per year
About the Position:
The Director of Student Account Services provides strategic leadership and oversight for all operations related to student billing, payment plans, collections, and financial compliance at Westminster University. This role ensures the delivery of efficient, high-quality services to students, parents, and other stakeholders while maintaining compliance with institutional policies and relevant regulations.
Responsibilities:
- Leadership and Strategy: Develop and implement long-term strategies to enhance the student account experience, including billing processes, payment plans, refunds, and collections.
- Student Billing & Account Management: Oversee and maintain all billing table functions, including the timely and accurate issuance of tuition, fees, room and board.
- Compliance & Reporting: Ensure compliance with federal, state, and institutional regulations related to student accounts, including FERPA, Title IV, and PCI-DSS.
- Customer Service & Communication: Lead initiatives to enhance the student financial experience, ensuring timely, accurate, and empathetic communication with students, parents, and other stakeholders.
Requirements:
- Bachelor's degree in accounting, finance, business administration, or a related field; Master's degree preferred.
- Minimum of 7-10 years of experience in student financial services, accounting, or a similar field, with at least 3-5 years in a leadership role.
- Demonstrated knowledge of federal and state regulations related to student accounts, including Title IV and FERPA.
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